Public offer for the “Supervision Support Package” program for the provision of consulting and information services
This public offer (the “Offer”) is made by ECU Limited (the “Contractor”), registered number 76667088, having its registered address at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. This Offer is intended for natural persons (the “Customer”) who wish to participate in the “Supervision Support Package” program (the “Program”). Offer version date: 11 October 2025.
Important condition. An individual agreement (the “Individual Agreement”) may be concluded for certain participants to clarify the terms and procedures. In the event of any inconsistency between this Offer and the Individual Agreement, the Individual Agreement shall prevail.
Acceptance of the Offer and time of payment. This document constitutes a public offer. The Offer is accepted by payment of the Program fee (including via a payment link or checkout page). The time of acceptance and payment is the moment funds are credited to the Contractor’s account. Payment constitutes the Customer’s full and unconditional consent to the terms of this Offer as in force at the time of payment. The Contractor archives the version of the Offer applied to the relevant order; subsequent updates to the Offer apply only prospectively.
1. General provisions
1.1. The Contractor undertakes to provide information services in the form of supervision support (the “Services”), and the Customer undertakes to pay for the Services in the manner and within the terms specified herein.
1.2. The Program provides supportive supervision sessions in two main formats: (a) group format and (b) individual format. The scope of the Services, including the number of sessions, their duration, interaction format and delivery conditions, is determined by this Offer.
1.3. Signing a statement of services rendered is not required to confirm service delivery.
1.4. Services are provided in the Russian and English languages. A Ukrainian translation of this Offer is provided for convenience; in case of discrepancies between language versions, the English version shall prevail.
1.5. The Contractor may engage third parties while remaining responsible for confidentiality and due performance.
1.6. Third‑party platforms and services (for example, Google Meet, Kwiga, Miro) may be used in the provision of the Services. The Customer understands the risks of technical failures and data leaks. In case of technical issues, the Contractor will, where possible, provide access to recordings if such recordings exist; these circumstances shall not constitute a breach of the Contractor’s obligations.
1.7. The electronic form of documents, correspondence and messages through the learning management system is legally valid.
1.8. All relationships arising from this Offer are governed by the law of Hong Kong unless otherwise provided in the Individual Agreement.
2. Terms and conditions of service provision
2.1. The Program is designed for professional supervision of coaches and psychologists, support of mental and emotional well‑being, discussion of practical cases, development of professional awareness and ethical compliance. The Program is not an educational program, does not confer academic credits, is not a medical or psychotherapeutic service and does not replace medical, psychological or psychiatric assistance. The Program does not guarantee professional or career results, licensing or obtaining an International Coaching Federation (ICF) or European Mentoring and Coaching Council (EMCC) credential and is not a certification program.
2.A Conditions for the group format
2.A.1. Group supervisions are online meetings conducted in a safe, confidential environment, lasting 120 minutes each. The maximum number of participants in one group is eight persons; if this number is exceeded, the Contractor will form an additional group.
2.A.2. Group supervisions are held on predetermined dates (in late November 2025 and late December 2025). Specific dates and times are communicated to Customers by email at least seven calendar days before the event. The Service is deemed rendered even if the Customer was unable to attend the session. If a group session is missed, no rescheduling or substitution is provided. All group sessions are recorded for security and internal control purposes. Recordings are not provided to Customers, and the absence of access to a recording does not constitute a breach of the Contractor’s obligations. Access to recordings does not guarantee mastery and does not replace participation in a live session.
2.A.3. The Customer shall maintain confidentiality and respect other participants’ right to a safe space. Audio or video recording of group sessions and dissemination of information about the content of sessions or third parties are prohibited without the Contractor’s prior written consent and the consent of all parties. A breach of confidentiality is a material breach of this Offer and may result in immediate termination of the Services without refund of unused sessions.
2.B Conditions for the individual format
2.B.1. The Program includes two individual supervisions lasting up to 50 minutes each. The format of individual meetings (topic and structure of discussion) is determined by the Customer’s request. All individual sessions must be completed no later than 1 December 2025.
2.B.2. Schedule. The schedule of individual meetings is agreed between the Customer and the assigned supervisor at the beginning of the engagement and recorded in the learning management system. The schedule is fixed; changes are permitted only in accordance with the rescheduling rules set out below.
2.B.3. Rescheduling, lateness and non‑attendance.
(a) A reschedule of an individual session is permitted only with at least 24 hours’ advance notice to the Contractor.
(b) The Customer is allowed one free reschedule of an individual session if the notice requirement is met; any further reschedule or non‑attendance counts as full use of the session.
(c) If the Customer is late, the session duration is reduced by the amount of the delay. After a delay of more than 15 minutes, the supervisor may cancel the meeting; such a session is deemed used.
(d) Where a meeting is cancelled by the Contractor (including the supervisor), the session is not deemed used; the Contractor will offer an alternative slot within 14 calendar days of the cancellation.
2.B.4. Recording of individual sessions. All individual supervisions are recorded for security and internal control purposes. Recordings are not provided to Customers and are not intended for personal use. By accepting this Offer, the Customer consents to the audio or video recording of individual meetings. Where third parties participate, the Customer shall ensure that their written consent to the recording and transfer of materials to the Contractor is obtained. Recordings may be used by the Contractor in accordance with Section 2.C (Intellectual property and use of materials) and are not used in marketing materials without separate explicit consent from all parties to the recording.
2.B.5. Validity period and unused sessions. All sessions under the Program must be used by 23 December 2025. If the Customer fails to use one or more sessions within the specified period, those sessions expire and are not subject to reschedule or refund.
2.C Intellectual property and use of materials
2.C.1. Copyright and related rights in all materials provided under the Program, including textual, graphic and video materials, methods and approaches, software and technological solutions, and the structure and design of the sessions, belong to the Contractor and/or the respective rights holders. The Customer receives a non‑exclusive right to use the materials solely for personal educational purposes. Any other use requires the Contractor’s prior written consent.
2.C.2. The Customer is prohibited from copying, reproducing, downloading, distributing or transferring the Program materials in whole or in part, and from creating derivative works based on them without the Contractor’s written permission. Breach of this prohibition will result in liquidated damages of twenty thousand United States dollars (USD 20,000) as a good‑faith pre‑estimate of the Contractor’s potential loss and not as a penalty. Recovery of that amount does not limit the Contractor’s right to other remediessans.edu.
2.C.3. The Customer shall not audio‑ or video‑record group sessions. Exceptions apply only where expressly permitted by this Offer (for example, the recording of an individual session by agreement). Where permission to record is granted, the Customer must ensure confidentiality and comply with Clauses 2.B.4 and 2.C.4.
2.C.4. The Contractor may use session recordings (if any were made) to create training materials, for research purposes and improvement of educational models, for the sale of session recordings, and for marketing and educational purposes (including presentations and public webinars). By accepting this Offer, the Customer grants the Contractor a royalty‑free, territory‑unlimited and time‑unlimited right for such uses. The Customer may opt out of marketing uses before completion of the Program by electronic mail to ecu.education.manager@gmail.com. An opt‑out after completion of the Program does not entail automatic deletion of already published materials; the Contractor will, where feasible, limit further use.
2.C.5. The Contractor may use artificial intelligence technologies to analyze training materials, prepare content and perform research and marketing tasks, subject to confidentiality and the applicable law of Hong Kong.
2.D Requirements for a participation acknowledgement
2.D.1. To receive a participation acknowledgement in the Program, the Customer must:
(a) attend at least two group supervisions as described in Clause 2.A;
(b) complete two individual supervisions as set out in Clause 2.B;
(c) comply with the attendance policy and conduct standards set out in Section 5 of this Offer.
2.D.2. The Contractor may, upon request, issue a confirmation of the supervision hours completed, stating the number of hours spent within the Program. This confirmation is intended solely for personal record‑keeping and may be submitted to accreditation bodies at the Customer’s discretion. It is not an external certificate of the International Coaching Federation (ICF) or the European Mentoring and Coaching Council (EMCC), does not evidence passing any external examination and does not guarantee obtaining an ICF or EMCC credential or any other status. Recognition of supervision hours is at the discretion of the relevant organizations; the Contractor accepts no responsibility for their decisions.
2.D.3. There are no examination sessions within the Program. The quality of supervisions is assessed through supervisor feedback; no appeal procedures are provided for such feedback.
3. Rights and obligations of the parties
3.1. Customer rights:
(a) to receive Services of proper quality in accordance with this Offer;
(b) to submit a refund request in the manner and within the terms specified in Section 4;
(c) to file a complaint or inquiry in accordance with the grievance policy (Section 5);
(d) to require confidentiality and protection of personal data.
3.2. Customer obligations:
(a) to make timely and full payment for the Services;
(b) to comply with this Offer, the Policies and the conduct standards set out in Section 5;
(c) not to enter into direct arrangements with the Contractor’s specialists, supervisors or trainers circumventing the Contractor during the term of the relationship and for twelve months thereafter. Breach of this prohibition will result in liquidated damages of two thousand United States dollars (USD 2,000);
(d) to maintain the confidentiality of information obtained during sessions and not to disclose data about other participants;
(e) not to record or disseminate Program materials without permission;
(f) to recognize that the Program is not a medical or psychotherapeutic service and to consult relevant professionals where necessary;
(g) to comply with laws and ethical standards, including the Code of Ethics of the International Coaching Federation and the European Mentoring and Coaching Council;
(h) to interact respectfully with other participants and the Contractor’s representatives, maintaining an atmosphere of trust and inclusion.
3.3. Contractor rights:
(a) to immediately cease providing the Services in the event of a material breach of the Policies, conduct standards or conditions of this Offer by the Customer, with a refund of the cost of unrendered Services less actual non‑recoverable costs;
(b) to modify the schedule and Program in view of the number of participants or operational or technical circumstances, giving prior notice to Customers;
(c) to engage third parties to deliver the Services while remaining responsible for their actions;
(d) to use session recordings as provided in Clauses 2.C.4 and 2.C.5;
(e) to update the Policies and the terms of this Offer, publishing changes on its official website or by electronic mail; changes take effect five calendar days after publication or notice and apply only to future payments;
(f) to suspend or cancel the Program due to force majeure or insufficient enrolment, with a refund of the cost of unrendered Services.
3.4. Contractor obligations:
(a) to provide the Services within the timeframes and scope specified herein;
(b) to ensure the confidentiality of the Customer’s personal data in accordance with the applicable law and the Contractor’s privacy policy;
(c) to ensure equal access and a non‑discriminatory approach to all Customers;
(d) to inform the Customer of the schedule of group supervisions and to propose available time slots for individual sessions;
(e) to respond to the Customer’s complaints and inquiries in accordance with the grievance policy;
(f) not to disclose the content of individual supervisions to third parties without the Customer’s consent, except as required by law or by this Offer (for example, for educational purposes in an anonymized form).
4. Refund policy
4.1. Conditions. A full refund of the Program price (less actual non‑recoverable payment processing costs and mandatory tax charges, itemized in the refund notice) is available if a written request is submitted no later than seven calendar days after payment and before participation in the first supervision session (group or individual). After the Customer has attended any supervision session, no refund is provided. If mandatory law limits the foregoing, the Contractor may offer a proportional refund for unrendered Services less actual non‑recoverable costs, provided the Customer has notified the Contractor in advance of their decision to discontinue participation and has not attended further sessions. Requests submitted after participation will not be honoured.
4.2. Request. The refund request must be sent by electronic mail to ecu.education.manager@gmail.com and must include the Customer’s full name, the amount and date of payment, proof of payment, the account or card details from which payment was made, and a brief explanation of the reason for the refund.
4.3. Timing. Refunds are processed within fifteen calendar days of receipt of the request and are returned to the original payment instrument or by another method by mutual agreement of the parties.
4.4. Non‑refundable cases. Funds are not returned if the Customer fails to use the sessions by 23 December 2025. A proportional refund for unused sessions does not apply.
4.5. Priority of terms. Refunds are governed exclusively by this Section 4; other provisions of this Offer apply subject to the limitations of this section.
5. Contractor’s policies
5.1. By accepting this Offer, the Customer confirms that they have read all policies of the Contractor set out in this section and agree to comply with them in full. The Contractor may update the Policies by publishing changes on its website and/or by electronic mail; changes take effect five calendar days after publication or notice.
5.2. General policy regarding persons with disabilities. The Contractor supports persons with disabilities and does not discriminate on the basis of disability, ensuring equal opportunities for all qualified persons. Accessibility inquiries: ecu.education.manager@gmail.com.
5.3. Statement on diversity, equity, inclusion and belonging. The Contractor upholds integrity, equality, collaboration and respect, placing diversity, inclusion, belonging and fairness at the center of its decisions.
5.4. Non‑discrimination policy. The Contractor adheres to a strict non‑discrimination policy: selection of personnel and provision of Services are conducted without discrimination on the basis of race, age, religion, color, creed, national origin, sex, gender identity, sexual orientation, marital status, disability or veteran status. A harassment‑free environment is ensured; complaints about inappropriate behaviour are handled promptly.
5.5. Grievance policy. Customers first attempt to resolve issues directly with the party involved. If unsuccessful, they complete the form at https://docs.google.com/forms/d/e/1FAIpQLSfVJKIErCuC45HuzGmeKxhdZ-PJ3wuh6HmuPxNyOeWUEQLHCg/viewform or send a message by electronic mail to ecu.education.manager@gmail.com within seven calendar days of the issue. The program manager reviews the complaint within fourteen calendar days; an appeal may be made within a further fourteen calendar days; decisions within this procedure are final.
5.6. Attendance and completion policy. To receive a participation acknowledgement, the Customer must fulfill the requirements set out in Clauses 2.D.1 and 2.D.2 and comply with the attendance and conduct policies.
5.7. Course participation policy. The Program is interactive: dialogue with supervisors and participants, and participation in case discussions and practical exercises are expected. If participation is not possible, the Customer must notify the supervisor in advance.
5.8. Code of conduct. Participants shall act professionally, be punctual, attend all scheduled sessions, keep cameras on (where applicable), participate fully and respectfully, and embrace diversity and inclusion.
A material breach of the code of conduct, the Policies or the conditions of this Offer may result in the Customer being removed from the Program. In such cases the fees for sessions already used or missed are non‑refundable. The Contractor may, at its discretion, refund the cost of any remaining sessions less actual non‑recoverable expenses.
5.9. Partial completion policy. In the event of partial participation in the Program (for example, not all sessions attended), a confirmation of the actual number of hours may be provided upon request; however, such confirmation is not a certificate of participation and does not entitle the Customer to a refund.
5.10. Credit transfer policy. Supervision hours from other programs accredited by the International Coaching Federation or the European Mentoring and Coaching Council may be recognized at the Contractor’s discretion upon submission of supporting documents.
5.11. Program authorship. The Program has been developed by the supervision curator (the name may be specified in the program description); all rights belong to ECU Limited.
5.12. Statement on integrity, ethics and transparency. The Contractor adheres to the Codes of Ethics of the International Coaching Federation and the European Mentoring and Coaching Council; avoids manipulative practices and ensures fair pricing.
5.13. Philosophy. We help professionals expand their understanding of coaching and supervision, develop self‑reflection skills and sustain their practice. Our goal is to build a community of practitioners who develop themselves and their clients.
6. Scope of services and schedule
6.1. The total volume of the Program is no less than 340 (three hundred and forty) minutes of live participation. The Program comprises two group supervisions of 120 minutes each (a total of 240 minutes) and two individual supervisions of up to 50 minutes each (a total of 100 minutes). Additional organizational time or preparation is not included. The specific composition of services and the duration of each session are determined in the Program description and this Offer.
6.2. The dates of group sessions and the approximate period of provision are communicated to the Customer in a confirmation message or announcement. Individual sessions are scheduled separately. All sessions must be conducted between the date of payment and 23 December 2025.
6.3. Registration. To join the Program, the Customer completes a registration questionnaire via the form provided by the Contractor. By submitting the form, the Customer confirms the accuracy of the information provided and consents to the processing of personal data to the extent necessary for organizing the Program. The specific questions contained in the registration form are determined by the Contractor and are not part of this Offer.
7. Payment terms and conditions
7.1. Currency. Payments are accepted in United States dollars, euro, Hong Kong dollars or other available currencies via online payment systems.
7.2. Price. The price of participation in the Program is one hundred thirty United States dollars (USD 130). The current price and payment options (a single payment or an installment plan, if provided) are published on the Contractor’s official website. Payment constitutes the Customer’s agreement with the current price and payment terms.
7.3. Non‑compliance with the payment schedule. Failure to comply with the payment schedule or attempts to make payment outside approved channels may result in suspension of access to the Services until the arrears are remedied.
8. Other legal terms
8.1. Governing law. This Offer and the parties’ relationship are governed by the law of Hong Kong (Hong Kong Special Administrative Region).
8.2. Offer changes. The Contractor may amend this Offer by publishing updated terms on its official website and/or by electronic mail notice to the Customer. Changes take effect five calendar days after publication or notice and apply only to future payments. The version effective at the time of payment is archived and remains applicable to the relevant order.
8.3. Disclaimer of results. The Contractor makes no promise of financial, career, therapeutic or other results; the effectiveness of the Program depends on individual efforts and external factors. The Services provided are of an informational and advisory nature and do not replace medical care. Any information received under the Program is not medical or legal advice.
8.4. Data processing and international transfer. Personal data are processed in accordance with the personal data protection law of Hong Kong. International data transfers may occur subject to appropriate safeguards and confidentiality. Details are set out in the privacy policy published on the Contractor’s official website. Data subject requests: ecu.education.manager@gmail.com.
8.5. Force majeure. The parties are released from liability for failure to perform caused by force majeure, including, without limitation, natural disasters, war, epidemics, acts of authorities, large‑scale failures of infrastructure or platforms, technical issues or other circumstances beyond the reasonable control of the parties.
8.6. Limitation of liability. Except in cases of willful misconduct or gross negligence, the Contractor’s total aggregate liability for any claims arising in connection with the Services is limited to the amount actually paid by the Customer for the period of Services directly giving rise to such claim. The Contractor is not liable for indirect damages, loss of profit, moral harm or other consequential costs.
8.7. Electronic interaction. The parties recognize the legal validity of documents and messages signed by means of a simple electronic signature (including email correspondence) and actions performed through the personal account and the learning management system.
8.8. Severability. The invalidity of any provision does not affect the validity of the remainder of this Offer.
8.9. Entire agreement. This Offer and the Individual Agreement (if any) constitute the entire agreement between the parties with respect to the subject matter and supersede any prior agreements, whether written or oral.
9. Contact information
ECU Limited, UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong; registered number 76667088.
Electronic mail: ecu.education.manager@gmail.com; backup address: european.coaching.university@gmail.com; telephone: +420 774 565 549.
This public offer (the “Offer”) is made by ECU Limited (the “Contractor”), registered number 76667088, having its registered address at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. This Offer is intended for natural persons (the “Customer”) who wish to participate in the “Supervision Support Package” program (the “Program”). Offer version date: 11 October 2025.
Important condition. An individual agreement (the “Individual Agreement”) may be concluded for certain participants to clarify the terms and procedures. In the event of any inconsistency between this Offer and the Individual Agreement, the Individual Agreement shall prevail.
Acceptance of the Offer and time of payment. This document constitutes a public offer. The Offer is accepted by payment of the Program fee (including via a payment link or checkout page). The time of acceptance and payment is the moment funds are credited to the Contractor’s account. Payment constitutes the Customer’s full and unconditional consent to the terms of this Offer as in force at the time of payment. The Contractor archives the version of the Offer applied to the relevant order; subsequent updates to the Offer apply only prospectively.
1. General provisions
1.1. The Contractor undertakes to provide information services in the form of supervision support (the “Services”), and the Customer undertakes to pay for the Services in the manner and within the terms specified herein.
1.2. The Program provides supportive supervision sessions in two main formats: (a) group format and (b) individual format. The scope of the Services, including the number of sessions, their duration, interaction format and delivery conditions, is determined by this Offer.
1.3. Signing a statement of services rendered is not required to confirm service delivery.
1.4. Services are provided in the Russian and English languages. A Ukrainian translation of this Offer is provided for convenience; in case of discrepancies between language versions, the English version shall prevail.
1.5. The Contractor may engage third parties while remaining responsible for confidentiality and due performance.
1.6. Third‑party platforms and services (for example, Google Meet, Kwiga, Miro) may be used in the provision of the Services. The Customer understands the risks of technical failures and data leaks. In case of technical issues, the Contractor will, where possible, provide access to recordings if such recordings exist; these circumstances shall not constitute a breach of the Contractor’s obligations.
1.7. The electronic form of documents, correspondence and messages through the learning management system is legally valid.
1.8. All relationships arising from this Offer are governed by the law of Hong Kong unless otherwise provided in the Individual Agreement.
2. Terms and conditions of service provision
2.1. The Program is designed for professional supervision of coaches and psychologists, support of mental and emotional well‑being, discussion of practical cases, development of professional awareness and ethical compliance. The Program is not an educational program, does not confer academic credits, is not a medical or psychotherapeutic service and does not replace medical, psychological or psychiatric assistance. The Program does not guarantee professional or career results, licensing or obtaining an International Coaching Federation (ICF) or European Mentoring and Coaching Council (EMCC) credential and is not a certification program.
2.A Conditions for the group format
2.A.1. Group supervisions are online meetings conducted in a safe, confidential environment, lasting 120 minutes each. The maximum number of participants in one group is eight persons; if this number is exceeded, the Contractor will form an additional group.
2.A.2. Group supervisions are held on predetermined dates (in late November 2025 and late December 2025). Specific dates and times are communicated to Customers by email at least seven calendar days before the event. The Service is deemed rendered even if the Customer was unable to attend the session. If a group session is missed, no rescheduling or substitution is provided. All group sessions are recorded for security and internal control purposes. Recordings are not provided to Customers, and the absence of access to a recording does not constitute a breach of the Contractor’s obligations. Access to recordings does not guarantee mastery and does not replace participation in a live session.
2.A.3. The Customer shall maintain confidentiality and respect other participants’ right to a safe space. Audio or video recording of group sessions and dissemination of information about the content of sessions or third parties are prohibited without the Contractor’s prior written consent and the consent of all parties. A breach of confidentiality is a material breach of this Offer and may result in immediate termination of the Services without refund of unused sessions.
2.B Conditions for the individual format
2.B.1. The Program includes two individual supervisions lasting up to 50 minutes each. The format of individual meetings (topic and structure of discussion) is determined by the Customer’s request. All individual sessions must be completed no later than 1 December 2025.
2.B.2. Schedule. The schedule of individual meetings is agreed between the Customer and the assigned supervisor at the beginning of the engagement and recorded in the learning management system. The schedule is fixed; changes are permitted only in accordance with the rescheduling rules set out below.
2.B.3. Rescheduling, lateness and non‑attendance.
(a) A reschedule of an individual session is permitted only with at least 24 hours’ advance notice to the Contractor.
(b) The Customer is allowed one free reschedule of an individual session if the notice requirement is met; any further reschedule or non‑attendance counts as full use of the session.
(c) If the Customer is late, the session duration is reduced by the amount of the delay. After a delay of more than 15 minutes, the supervisor may cancel the meeting; such a session is deemed used.
(d) Where a meeting is cancelled by the Contractor (including the supervisor), the session is not deemed used; the Contractor will offer an alternative slot within 14 calendar days of the cancellation.
2.B.4. Recording of individual sessions. All individual supervisions are recorded for security and internal control purposes. Recordings are not provided to Customers and are not intended for personal use. By accepting this Offer, the Customer consents to the audio or video recording of individual meetings. Where third parties participate, the Customer shall ensure that their written consent to the recording and transfer of materials to the Contractor is obtained. Recordings may be used by the Contractor in accordance with Section 2.C (Intellectual property and use of materials) and are not used in marketing materials without separate explicit consent from all parties to the recording.
2.B.5. Validity period and unused sessions. All sessions under the Program must be used by 23 December 2025. If the Customer fails to use one or more sessions within the specified period, those sessions expire and are not subject to reschedule or refund.
2.C Intellectual property and use of materials
2.C.1. Copyright and related rights in all materials provided under the Program, including textual, graphic and video materials, methods and approaches, software and technological solutions, and the structure and design of the sessions, belong to the Contractor and/or the respective rights holders. The Customer receives a non‑exclusive right to use the materials solely for personal educational purposes. Any other use requires the Contractor’s prior written consent.
2.C.2. The Customer is prohibited from copying, reproducing, downloading, distributing or transferring the Program materials in whole or in part, and from creating derivative works based on them without the Contractor’s written permission. Breach of this prohibition will result in liquidated damages of twenty thousand United States dollars (USD 20,000) as a good‑faith pre‑estimate of the Contractor’s potential loss and not as a penalty. Recovery of that amount does not limit the Contractor’s right to other remediessans.edu.
2.C.3. The Customer shall not audio‑ or video‑record group sessions. Exceptions apply only where expressly permitted by this Offer (for example, the recording of an individual session by agreement). Where permission to record is granted, the Customer must ensure confidentiality and comply with Clauses 2.B.4 and 2.C.4.
2.C.4. The Contractor may use session recordings (if any were made) to create training materials, for research purposes and improvement of educational models, for the sale of session recordings, and for marketing and educational purposes (including presentations and public webinars). By accepting this Offer, the Customer grants the Contractor a royalty‑free, territory‑unlimited and time‑unlimited right for such uses. The Customer may opt out of marketing uses before completion of the Program by electronic mail to ecu.education.manager@gmail.com. An opt‑out after completion of the Program does not entail automatic deletion of already published materials; the Contractor will, where feasible, limit further use.
2.C.5. The Contractor may use artificial intelligence technologies to analyze training materials, prepare content and perform research and marketing tasks, subject to confidentiality and the applicable law of Hong Kong.
2.D Requirements for a participation acknowledgement
2.D.1. To receive a participation acknowledgement in the Program, the Customer must:
(a) attend at least two group supervisions as described in Clause 2.A;
(b) complete two individual supervisions as set out in Clause 2.B;
(c) comply with the attendance policy and conduct standards set out in Section 5 of this Offer.
2.D.2. The Contractor may, upon request, issue a confirmation of the supervision hours completed, stating the number of hours spent within the Program. This confirmation is intended solely for personal record‑keeping and may be submitted to accreditation bodies at the Customer’s discretion. It is not an external certificate of the International Coaching Federation (ICF) or the European Mentoring and Coaching Council (EMCC), does not evidence passing any external examination and does not guarantee obtaining an ICF or EMCC credential or any other status. Recognition of supervision hours is at the discretion of the relevant organizations; the Contractor accepts no responsibility for their decisions.
2.D.3. There are no examination sessions within the Program. The quality of supervisions is assessed through supervisor feedback; no appeal procedures are provided for such feedback.
3. Rights and obligations of the parties
3.1. Customer rights:
(a) to receive Services of proper quality in accordance with this Offer;
(b) to submit a refund request in the manner and within the terms specified in Section 4;
(c) to file a complaint or inquiry in accordance with the grievance policy (Section 5);
(d) to require confidentiality and protection of personal data.
3.2. Customer obligations:
(a) to make timely and full payment for the Services;
(b) to comply with this Offer, the Policies and the conduct standards set out in Section 5;
(c) not to enter into direct arrangements with the Contractor’s specialists, supervisors or trainers circumventing the Contractor during the term of the relationship and for twelve months thereafter. Breach of this prohibition will result in liquidated damages of two thousand United States dollars (USD 2,000);
(d) to maintain the confidentiality of information obtained during sessions and not to disclose data about other participants;
(e) not to record or disseminate Program materials without permission;
(f) to recognize that the Program is not a medical or psychotherapeutic service and to consult relevant professionals where necessary;
(g) to comply with laws and ethical standards, including the Code of Ethics of the International Coaching Federation and the European Mentoring and Coaching Council;
(h) to interact respectfully with other participants and the Contractor’s representatives, maintaining an atmosphere of trust and inclusion.
3.3. Contractor rights:
(a) to immediately cease providing the Services in the event of a material breach of the Policies, conduct standards or conditions of this Offer by the Customer, with a refund of the cost of unrendered Services less actual non‑recoverable costs;
(b) to modify the schedule and Program in view of the number of participants or operational or technical circumstances, giving prior notice to Customers;
(c) to engage third parties to deliver the Services while remaining responsible for their actions;
(d) to use session recordings as provided in Clauses 2.C.4 and 2.C.5;
(e) to update the Policies and the terms of this Offer, publishing changes on its official website or by electronic mail; changes take effect five calendar days after publication or notice and apply only to future payments;
(f) to suspend or cancel the Program due to force majeure or insufficient enrolment, with a refund of the cost of unrendered Services.
3.4. Contractor obligations:
(a) to provide the Services within the timeframes and scope specified herein;
(b) to ensure the confidentiality of the Customer’s personal data in accordance with the applicable law and the Contractor’s privacy policy;
(c) to ensure equal access and a non‑discriminatory approach to all Customers;
(d) to inform the Customer of the schedule of group supervisions and to propose available time slots for individual sessions;
(e) to respond to the Customer’s complaints and inquiries in accordance with the grievance policy;
(f) not to disclose the content of individual supervisions to third parties without the Customer’s consent, except as required by law or by this Offer (for example, for educational purposes in an anonymized form).
4. Refund policy
4.1. Conditions. A full refund of the Program price (less actual non‑recoverable payment processing costs and mandatory tax charges, itemized in the refund notice) is available if a written request is submitted no later than seven calendar days after payment and before participation in the first supervision session (group or individual). After the Customer has attended any supervision session, no refund is provided. If mandatory law limits the foregoing, the Contractor may offer a proportional refund for unrendered Services less actual non‑recoverable costs, provided the Customer has notified the Contractor in advance of their decision to discontinue participation and has not attended further sessions. Requests submitted after participation will not be honoured.
4.2. Request. The refund request must be sent by electronic mail to ecu.education.manager@gmail.com and must include the Customer’s full name, the amount and date of payment, proof of payment, the account or card details from which payment was made, and a brief explanation of the reason for the refund.
4.3. Timing. Refunds are processed within fifteen calendar days of receipt of the request and are returned to the original payment instrument or by another method by mutual agreement of the parties.
4.4. Non‑refundable cases. Funds are not returned if the Customer fails to use the sessions by 23 December 2025. A proportional refund for unused sessions does not apply.
4.5. Priority of terms. Refunds are governed exclusively by this Section 4; other provisions of this Offer apply subject to the limitations of this section.
5. Contractor’s policies
5.1. By accepting this Offer, the Customer confirms that they have read all policies of the Contractor set out in this section and agree to comply with them in full. The Contractor may update the Policies by publishing changes on its website and/or by electronic mail; changes take effect five calendar days after publication or notice.
5.2. General policy regarding persons with disabilities. The Contractor supports persons with disabilities and does not discriminate on the basis of disability, ensuring equal opportunities for all qualified persons. Accessibility inquiries: ecu.education.manager@gmail.com.
5.3. Statement on diversity, equity, inclusion and belonging. The Contractor upholds integrity, equality, collaboration and respect, placing diversity, inclusion, belonging and fairness at the center of its decisions.
5.4. Non‑discrimination policy. The Contractor adheres to a strict non‑discrimination policy: selection of personnel and provision of Services are conducted without discrimination on the basis of race, age, religion, color, creed, national origin, sex, gender identity, sexual orientation, marital status, disability or veteran status. A harassment‑free environment is ensured; complaints about inappropriate behaviour are handled promptly.
5.5. Grievance policy. Customers first attempt to resolve issues directly with the party involved. If unsuccessful, they complete the form at https://docs.google.com/forms/d/e/1FAIpQLSfVJKIErCuC45HuzGmeKxhdZ-PJ3wuh6HmuPxNyOeWUEQLHCg/viewform or send a message by electronic mail to ecu.education.manager@gmail.com within seven calendar days of the issue. The program manager reviews the complaint within fourteen calendar days; an appeal may be made within a further fourteen calendar days; decisions within this procedure are final.
5.6. Attendance and completion policy. To receive a participation acknowledgement, the Customer must fulfill the requirements set out in Clauses 2.D.1 and 2.D.2 and comply with the attendance and conduct policies.
5.7. Course participation policy. The Program is interactive: dialogue with supervisors and participants, and participation in case discussions and practical exercises are expected. If participation is not possible, the Customer must notify the supervisor in advance.
5.8. Code of conduct. Participants shall act professionally, be punctual, attend all scheduled sessions, keep cameras on (where applicable), participate fully and respectfully, and embrace diversity and inclusion.
A material breach of the code of conduct, the Policies or the conditions of this Offer may result in the Customer being removed from the Program. In such cases the fees for sessions already used or missed are non‑refundable. The Contractor may, at its discretion, refund the cost of any remaining sessions less actual non‑recoverable expenses.
5.9. Partial completion policy. In the event of partial participation in the Program (for example, not all sessions attended), a confirmation of the actual number of hours may be provided upon request; however, such confirmation is not a certificate of participation and does not entitle the Customer to a refund.
5.10. Credit transfer policy. Supervision hours from other programs accredited by the International Coaching Federation or the European Mentoring and Coaching Council may be recognized at the Contractor’s discretion upon submission of supporting documents.
5.11. Program authorship. The Program has been developed by the supervision curator (the name may be specified in the program description); all rights belong to ECU Limited.
5.12. Statement on integrity, ethics and transparency. The Contractor adheres to the Codes of Ethics of the International Coaching Federation and the European Mentoring and Coaching Council; avoids manipulative practices and ensures fair pricing.
5.13. Philosophy. We help professionals expand their understanding of coaching and supervision, develop self‑reflection skills and sustain their practice. Our goal is to build a community of practitioners who develop themselves and their clients.
6. Scope of services and schedule
6.1. The total volume of the Program is no less than 340 (three hundred and forty) minutes of live participation. The Program comprises two group supervisions of 120 minutes each (a total of 240 minutes) and two individual supervisions of up to 50 minutes each (a total of 100 minutes). Additional organizational time or preparation is not included. The specific composition of services and the duration of each session are determined in the Program description and this Offer.
6.2. The dates of group sessions and the approximate period of provision are communicated to the Customer in a confirmation message or announcement. Individual sessions are scheduled separately. All sessions must be conducted between the date of payment and 23 December 2025.
6.3. Registration. To join the Program, the Customer completes a registration questionnaire via the form provided by the Contractor. By submitting the form, the Customer confirms the accuracy of the information provided and consents to the processing of personal data to the extent necessary for organizing the Program. The specific questions contained in the registration form are determined by the Contractor and are not part of this Offer.
7. Payment terms and conditions
7.1. Currency. Payments are accepted in United States dollars, euro, Hong Kong dollars or other available currencies via online payment systems.
7.2. Price. The price of participation in the Program is one hundred thirty United States dollars (USD 130). The current price and payment options (a single payment or an installment plan, if provided) are published on the Contractor’s official website. Payment constitutes the Customer’s agreement with the current price and payment terms.
7.3. Non‑compliance with the payment schedule. Failure to comply with the payment schedule or attempts to make payment outside approved channels may result in suspension of access to the Services until the arrears are remedied.
8. Other legal terms
8.1. Governing law. This Offer and the parties’ relationship are governed by the law of Hong Kong (Hong Kong Special Administrative Region).
8.2. Offer changes. The Contractor may amend this Offer by publishing updated terms on its official website and/or by electronic mail notice to the Customer. Changes take effect five calendar days after publication or notice and apply only to future payments. The version effective at the time of payment is archived and remains applicable to the relevant order.
8.3. Disclaimer of results. The Contractor makes no promise of financial, career, therapeutic or other results; the effectiveness of the Program depends on individual efforts and external factors. The Services provided are of an informational and advisory nature and do not replace medical care. Any information received under the Program is not medical or legal advice.
8.4. Data processing and international transfer. Personal data are processed in accordance with the personal data protection law of Hong Kong. International data transfers may occur subject to appropriate safeguards and confidentiality. Details are set out in the privacy policy published on the Contractor’s official website. Data subject requests: ecu.education.manager@gmail.com.
8.5. Force majeure. The parties are released from liability for failure to perform caused by force majeure, including, without limitation, natural disasters, war, epidemics, acts of authorities, large‑scale failures of infrastructure or platforms, technical issues or other circumstances beyond the reasonable control of the parties.
8.6. Limitation of liability. Except in cases of willful misconduct or gross negligence, the Contractor’s total aggregate liability for any claims arising in connection with the Services is limited to the amount actually paid by the Customer for the period of Services directly giving rise to such claim. The Contractor is not liable for indirect damages, loss of profit, moral harm or other consequential costs.
8.7. Electronic interaction. The parties recognize the legal validity of documents and messages signed by means of a simple electronic signature (including email correspondence) and actions performed through the personal account and the learning management system.
8.8. Severability. The invalidity of any provision does not affect the validity of the remainder of this Offer.
8.9. Entire agreement. This Offer and the Individual Agreement (if any) constitute the entire agreement between the parties with respect to the subject matter and supersede any prior agreements, whether written or oral.
9. Contact information
ECU Limited, UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong; registered number 76667088.
Electronic mail: ecu.education.manager@gmail.com; backup address: european.coaching.university@gmail.com; telephone: +420 774 565 549.
