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General Policy on Individuals with Disabilities
Educational Opportunities for Individuals with Disabilities
Statement on Diversity, Equity, Inclusion, and Justice
Non-Discrimination Policy
Participation Policy
Attendance Policy
Course Participation
Code of Conduct
Partial Completion Policy
Payment and Fees Policy

Transfer of Credits Policy
Illness Policy
The program owners

Statement on Ethics, Integrity, Transparency

Philosophy of the university

The European Coaching University supports individuals with disabilities and does not discriminate based on disability, ensuring equal opportunities for all qualified individuals with disabilities to study at our University.

The European Coaching University is committed to providing all necessary conditions for education in accordance with local legislation. Individuals who have questions about our disability policy or who wish to request a consultation about educational opportunities should contact us via email at ecu.education.manager@gmail.com.
Our goal is to create a learning environment that meets the needs of each individual student. We have the capabilities and willingness to provide educational opportunities
to students with various types and degrees of disabilities.

Please contact the University manager at ecu.education.manager@gmail.com before registration to determine if your needs can be accommodated.
As members of the ICF community, we uphold honesty, equity, collaboration, and respect as our core values.

We will prioritize diversity, inclusion, belonging, and justice in every decision we make. We are committed to valuing the unique talents, ideas, and experiences that each coach and client bring to the world.

The organization's policy is to adhere to the following internal standards:

• The recruitment and hiring of all personnel are conducted without any discrimination based on race, age, religion, color, creed, national origin, sex, sexual orientation, gender identity, marital status, disability, or veteran status.

• All employees and staff members will not discriminate against any employee or participant based on race, age, religion, color, creed, national origin, sex, sexual orientation, gender identity, marital status, disability, or veteran status.

• Participation is open to all individuals regardless of race, age, religion, color, creed, national origin, sex, sexual orientation, gender identity, marital status, disability, or veteran status.

• All employees, students, and other participants should be able to enjoy an environment free from discrimination and harassment. This includes, but is not limited to, discrimination or harassment based on race, age, religion, color, creed, national origin, sex, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization will not tolerate behavior by any employee, student, volunteer, contractor, visitor, or vendor that unreasonably interferes with an individual's ability to learn in a welcoming environment.
Participants wishing to report discrimination are encouraged to follow the outlined grievance policy. The European Coaching University will promptly investigate all claims and reports of inappropriate behavior.

Successful completion of our program requires full commitment from all students. By enrolling in this course, students agree to attend all classes fully and participate to the best of their abilities. This includes arriving on time, adhering to the code of conduct, and engaging in educational activities.
Complaints Policy

The European Coaching University (ECU) strives to ensure equal treatment of every individual and the opportunity to resolve any complaint in a timely and fair manner. Students have the right to file a complaint regarding presentation or content, equipment issues, or instructor behavior. All complaints will be addressed to prevent any further potential issues.

Procedure for Filing a Complaint:

1. The student should first attempt to resolve the issue directly with the instructor/coach, staff member, or student involved in the matter.

2. If the student is unable to resolve the issue directly, they must submit a written complaint to the program manager within 7 days. The program manager will review the complaint and aim to meet with the student within 14 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.

3. If the student believes the issue is not resolved satisfactorily, they should submit a written appeal and send a copy to our organization for review. This appeal should include the initial complaint and the reason(s) why the student is unsatisfied with the attempt(s) to resolve the issue. Appeals will be reviewed, and the student will receive a written response within 14 days. All decisions will be final.
Attendance Requirements

To ensure you receive the minimum necessary hours of instruction for certification, it is important that you attend:
- For Level 2 accredited programs, at least 50% of the sessions in person, as well as all mentoring sessions.
- For Level 1 accredited programs, all practical sessions including pair/trio practices, mentoring sessions, and practices with written/oral feedback from observers.

In case of emergencies or illness preventing your attendance, please contact us. If you miss a session, it is expected that you review the recording and complete all assignments independently to make up for the absence.

If you anticipate missing more hours than permitted by the rules, you may arrange and fund additional sessions with instructors or, in some cases, enroll in another course section. Missing one or more hours with a mentor requires arranging and paying for individual mentorship sessions. To successfully complete the program, you must undergo 10 hours of mentoring (including 3 hours individually) to meet the International Coaching Federation's requirements.

Requests regarding this policy are considered on a case-by-case basis and must be submitted in writing to ecu.education.manager@gmail.com.
Our courses are designed to be interactive and engaging for our students. We expect you to participate in course activities, including dialogue with the course instructor and fellow students, engaging in simulated coaching exercises, and practical learning activities. If you are unable to participate in any activities, please inform your instructor as soon as possible. Please familiarize yourself with the code of conduct.
Expected Behavior

Participants are expected to conduct themselves professionally during all sessions. This includes, but is not limited to:

- Arriving on time for all sessions.
- Attending all live sessions and sessions with instructors and mentors.
- Turning on their camera during learning and practice sessions.
- Fully participating in all sessions and coaching sessions with mentors. This includes preparing for sessions, engaging in discussions and activities, and taking responsibility for their own and their peers' learning.
- Engaging in discussions with diligence and honesty.
- Showing respect towards other students and instructors, including turning off mobile phones and avoiding disruptive behavior.
- Embracing diversity and inclusivity while respecting the dignity and humanity of others.

The European Coaching University (ECU) offers credit hours for partial completion of courses. The number of credited hours will depend on the amount of training completed. If you are interested in receiving partial credit for a course you are currently enrolled in or have completed in the past, please contact us at ecu.education.manager@gmail.com within 60 days after completing the course. Please provide information about the course you attended, the number of hours you completed, and any relevant additional details. Upon approval, you will receive a credit certificate from the European Coaching University indicating the number of completed training hours.
Registration operates on a first-come, first-served basis. Your registration for the course depends on receiving full payment. We accept payments in dollars and hryvnias (converted to dollars at the official exchange rate on the day of payment according to the NBU).
We are considering the possibility of transferring credits earned from another organization to our programs accredited by ICF. To review your case, please provide documentation of your education, including the organization, number of hours completed, certificate of completion, and contact information of the organization or trainer. You may be asked to provide additional information or documentation as needed. Please contact us at ecu.education.manager@gmail.com for further details.
To ensure you receive the minimum required hours of training for certification:

- For Level 2 accredited programs, you are required to attend a minimum of 50% of sessions in person, including all mentoring sessions.
- For Level 1 accredited programs, attendance is mandatory for all practical sessions, including pair/trio practices, mentoring, and sessions with written/oral feedback from observers.

In case of an emergency or illness preventing your attendance, please contact your curator/instructor immediately. You will be required to review the session recording and complete the practice to compensate for the missed session.

If you anticipate missing more course hours than allowed by the rules, you may arrange and pay for additional sessions with a trainer to cover the missed material or, by agreement, enroll in another course section. Missing one or more mentoring hours requires organizing and paying for individual mentoring sessions to complete the required 10 mentoring hours (including 3 individually) to meet the International Coaching Federation's requirements.

Requests regarding this policy are considered on a case-by-case basis and must be submitted in writing to ecu.education.manager@gmail.com.

The program is owned and directed by the founder of the European Coaching University (ECU), Arina Tserkovna, who holds 100% ownership of the program.
As a service provider accredited by ICF, our organization adheres to and emphasizes the International Coach Federation's (ICF) Code of Ethics. The ICF Code of Ethics outlines the core values, ethical principles, and standards of behavior for all ICF professionals. Adherence to these ethical standards is fundamental to the core coaching competencies of ICF. You can read more about the ICF Code of Ethics here.

Additionally, the European Coaching University (ECU) is committed to acting with integrity and transparency. We guide ourselves and our students to uphold the highest standards of honesty and strive to be fully transparent by openly communicating the measures taken to ensure our programs align with ethical norms. We do not believe in using manipulative or dishonest sales tactics and endeavor to ensure a safe and ethical sales process.

Furthermore, we work to ensure fair pricing for all our programs to provide access to quality education for everyone.
At the European Coaching University, the majority of our students are adults returning to education after many years of professional experience. For many of them, our coaching courses may be their first exposure to this field. With this in mind, we have three primary goals for their education:

1. We aim to help our students address their own inquiries and significantly expand their understanding of themselves, teaching loving communication and partnership.

2. Our focus is on providing fundamental knowledge and practical skills applicable to our students' coaching practices.

3. We make efforts to assist students in exploring career development options, choosing their path, and embarking on their intended journey.

At the European Coaching University, we firmly believe that the ability to listen to others' true needs and to be good partners who care equally about themselves and others are essential skills for transitioning to a new, more sustainable way of life on Earth. We particularly observe this need in Ukraine (from where the majority of our students come), and we believe that if even 3% of the population learns coaching, society will make a quantum leap in its development and possibly in its social and political system.

As the European Coaching University, we strive to be intermediaries in spreading knowledge about HOW this transition to a deeper level of humanity and partnership can be achieved. Therefore, our primary task is to teach students skills such as self-awareness, partner listening, creating nurturing partnerships, and agreements. Based on this, we provide knowledge and train students in adopting a coaching position, not only as a professional role but also as a way of life.

Our goals are to help EVERY student implement the knowledge they acquire both in their personal lives and undoubtedly in their careers, thus forming a chain through which this knowledge will be passed from one person to another.

As the European Coaching University, our goal is to change the world through coaching. We aim to show as many people as possible how they can reasonably, joyfully, and prosperously fulfill themselves and all their desires, living in harmony with God.

We aspire to train 10,000 coaches who will embody this way of life within themselves and help thousands of their clients discover it too. In doing so, we will create a "network" of emotionally and intellectually developed, successful individuals who will assist our society in transitioning to a new phase of developed and environmentally conscious existence.

Grievance Policy
ECU
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