PAYMENT AND REFUND POLICY
1. Payment for Services
Registration for the Program is confirmed upon receipt of full payment. Payments are accepted in currencies available through the Contractor's authorized payment providers (USD, EUR, HKD, etc.). The final price and currency are fixed in the payment confirmation (receipt).
2. Termination by the Customer
The Customer (Student) has the right to terminate the Agreement early and unilaterally. Termination is possible by sending a written notice via email to ecu.education.manager@gmail.com no later than 15 (fifteen) calendar days before the intended date of termination.
In such a case, the Contractor shall refund the cost of Services not yet rendered as of the termination date, less a fixed deduction of 13% (thirteen percent). The 13% deduction covers the Contractor's taxes and transaction costs incurred in receiving the payment and processing the refund.
3. Refund Calculation Method (Calendar Pro-Rata)
The refund amount is calculated based on the formula set forth in the Agreement:
Important limitation: If more than 50% of the Training Term has elapsed at the time of termination, no proportional refund shall be made; the Service is considered substantially rendered.
4. Full Refund (Money-Back Guarantee)
A refund of 100% of the amount paid (less the fixed 13% deduction for transaction costs) is available subject to two conditions:
After 14 days from the Start Date of the Program, requests for a full refund are not accepted, and the proportional calculation applies (see items 2 and 3).
5. Refund Procedure
To request a refund, the Customer must send a written statement to ecu.education.manager@gmail.com.
The statement must be sent from the email address used for payment/registration and include:
6. Timelines
The processing time for the request and execution of the refund is at least 15 (fifteen) calendar days from the receipt of the complete set of documents. The time for funds to be credited depends on the Customer's bank.
1. Payment for Services
Registration for the Program is confirmed upon receipt of full payment. Payments are accepted in currencies available through the Contractor's authorized payment providers (USD, EUR, HKD, etc.). The final price and currency are fixed in the payment confirmation (receipt).
2. Termination by the Customer
The Customer (Student) has the right to terminate the Agreement early and unilaterally. Termination is possible by sending a written notice via email to ecu.education.manager@gmail.com no later than 15 (fifteen) calendar days before the intended date of termination.
In such a case, the Contractor shall refund the cost of Services not yet rendered as of the termination date, less a fixed deduction of 13% (thirteen percent). The 13% deduction covers the Contractor's taxes and transaction costs incurred in receiving the payment and processing the refund.
3. Refund Calculation Method (Calendar Pro-Rata)
The refund amount is calculated based on the formula set forth in the Agreement:
- Services are deemed rendered evenly over the Training Term (5 months) on a calendar basis.
- The value of rendered services is calculated specifically based on the number of days elapsed from the Start Date to the termination date.
- The refund applies to the value of the remaining (unelapsed) days, less the 13% deduction.
Important limitation: If more than 50% of the Training Term has elapsed at the time of termination, no proportional refund shall be made; the Service is considered substantially rendered.
4. Full Refund (Money-Back Guarantee)
A refund of 100% of the amount paid (less the fixed 13% deduction for transaction costs) is available subject to two conditions:
- The Customer has attended no more than 2 (two) synchronous sessions (webinars/classes); AND
- The Customer submits a refund request within 14 (fourteen) calendar days from the Start Date.
After 14 days from the Start Date of the Program, requests for a full refund are not accepted, and the proportional calculation applies (see items 2 and 3).
5. Refund Procedure
To request a refund, the Customer must send a written statement to ecu.education.manager@gmail.com.
The statement must be sent from the email address used for payment/registration and include:
- Full Name of the Customer;
- Scan/photo of Passport or ID (for identity verification);
- Refund amount;
- Date of payment and proof of payment (receipt);
- Reason for the refund;
- Refund details (refunds are generally made to the original payment method used).
6. Timelines
The processing time for the request and execution of the refund is at least 15 (fifteen) calendar days from the receipt of the complete set of documents. The time for funds to be credited depends on the Customer's bank.
