Payment and Refund Policy
The Customer has the right to early and unilaterally withdraw from the Contract, which entails the termination of the provision of services by the Contractor. Such termination is possible by a written e-mail notification by the Customer to the Contractor at least fifteen days before the date of the intended termination of the Contract. In such a case, the Contractor shall partially refund the payment received the day before for the training that has not yet taken place.

The calculation of the amount to be refunded is made by pro-rating the cost of the services that will not be provided, less 10% (ten percent) to cover the costs of bank transfer and taxes. The term of refund to the Contractor is fifteen days from the date of termination of the Contract.

The refund is made on the basis of the application for refund in a free written form from the client, with the presentation of passport by the person wishing to make a refund.

The period of refund depends on the method of refund and is not less than 15 days from the date of receipt of the application. The refund is made to the card from which the payment was made or, as agreed, to the card or account specified in the application.

E-mail to which the application for refund should be sent:
The application for a refund must be sent from the e-mail address indicated at the time of payment and contain the following data:

- Refund amount
- Date of prepayment
- Account number or card number from which the prepayment was made
- Attach a check or proof of payment
- Reason for refund
- Additional comment
- Contacts for communication

Refund is 100%* in case the participant has purchased participation in the program "Professional Coach International Level"/"Accredited Coach International Level", participated in the first two webinars and realized that the training program is not suitable for him or for other reasons. In this case, the participant must within 7 days after the first or second webinar, write an application for a refund in the above form.

*The amount is refunded less 10% for bank transfer and taxes;

The first webinar is considered to be the day of the first session of the program "Professional Coach International Level"/"Accredited Coach International Level".

After 15 days from the start of the "International Professional Coach" / "International Accredited Coach" program, no application from participants for 100% refund will be accepted.
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