PUBLIC OFFER FOR THE “LEVEL 2” PROGRAM FOR THE PROVISION OF CONSULTING AND INFORMATION SERVICES
This public offer (the “Offer”) is made by ECU Limited (the “Contractor”), registered number 76667088, having its registered address at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. This Offer is intended for natural persons (the “Customer”) who wish to participate in the “Level 2” program (the “Program”). Offer version date: 13 August 2025.
Important condition. An individual agreement (the “Individual Agreement”) may be concluded for certain participants to clarify the terms and procedures. In the event of any inconsistency between this Offer and the Individual Agreement, the Individual Agreement shall prevail.
Acceptance of the Offer and time of payment. This document constitutes a public offer. The Offer is accepted by payment, including by means of a payment link or checkout page. The time of acceptance and payment is the time funds are credited to the Contractor’s account. Payment constitutes the Customer’s full and unconditional consent to the terms of this Offer as in force at the time of payment. The Contractor archives the version of the Offer applied to the relevant order; subsequent updates to the Offer apply only prospectively.
1. General provisions
1.1. The Contractor undertakes to provide information services in the form of distance learning (the “Services”), and the Customer undertakes to pay for the Services in the manner and within the terms specified herein.
1.2. The Program is provided in two main formats: the group format and the individual format (in micro‑groups). The scope of the Services, including training hours, duration, interaction format and delivery conditions, is determined by this Offer depending on the format chosen.
1.3. Signing a statement of services rendered is not required to confirm service delivery.
1.4. Services are provided in the Russian and English languages.
1.5. The Contractor may engage third parties while remaining responsible for confidentiality and due performance.
1.6. Third‑party platforms and services are used in the provision of the Services (for example, Google Meet, Kwiga, Miro). The Customer understands the risks of technical failures and data leaks. In case of technical issues, the Contractor will, where possible, provide access to recordings if such recordings exist; these circumstances shall not constitute a breach of the Contractor’s obligations.
1.7. The electronic form of documents and correspondence is legally valid.
1.8. In case of discrepancies between language versions of this Offer, the English version shall prevail.
2. Terms and conditions of service provision
2.1. The training covers the eight competencies and thirty‑seven markers of the International Coaching Federation, in accordance with the standards described on the official website of that organization.
2.A. Conditions for the group format
2.A.1. Services are provided by means of webinars, group work, individual meetings, practical sessions in small groups, and other formats set out in the Program.
2.A.2. Services are deemed rendered even if the Customer was unable to attend. In such a case, the Customer is granted access to recorded materials for one hundred and eighty calendar days from the end of the Program. Access to materials does not guarantee successful completion of the Program, which depends on meeting all requirements set out in section 2.D of this Offer.
2.B. Conditions for the individual format (in micro‑groups)
2.B.1. Training format. The training is delivered in a blended format: (a) an asynchronous block delivered through a learning management system; and (b) synchronous trainer‑led micro‑group meetings of two to three students over twenty‑two weeks, one session per week, one hundred and twenty minutes each.
2.B.2. Schedule. A fixed schedule is agreed at the start of the training, recorded in the learning management system, and remains fixed. Changes are permitted only in accordance with the rescheduling rules set out below.
2.B.3. Rescheduling, lateness and non-attendance. (a) Rescheduling is permitted with at least twenty‑four hours’ advance notice. (b) No more than two reschedules per calendar month are free of charge if the notice requirement is met; further reschedules or non‑attendance count as full use of the session. (c) If the Customer is late, the session duration is reduced accordingly; after a delay of more than fifteen minutes the trainer may cancel the session, which is then deemed used. (d) Where a session is cancelled by the Contractor, the session is not deemed used; the Contractor will offer an alternative slot within fourteen (14) calendar days.
2.B.4. Make‑up rule. Each missed meeting may be credited by attending one group class of one hundred and twenty minutes. Individual mentoring is not replaceable. The total number of such make‑ups is limited to three for the entire Program.
2.B.5. Choice of live practice format. Within the individual learning route the student may choose between a one‑to‑one session with the trainer and practice with oral feedback. For practice with oral feedback the student must independently arrange the presence of an invited client, inform the client in a timely manner of the terms of participation, confidentiality and recording, and obtain all required written consents from third parties for participation, recording and transfer of materials to the Contractor for educational and assessment purposes. If the invited client is absent, the meeting may be converted to a one‑to‑one session at the trainer’s discretion or deemed used if notice of the inability to bring a client is given in breach of the deadline specified in sub‑clause 2.B.3.(a).
2.B.6. Consequences of missed sessions. Any session cancelled late, missed or interrupted due to lateness is deemed used and does not count toward mandatory synchronous hours.
2.B.7. Academic leave. A one‑time academic leave of up to thirty calendar days is available for an additional fee. Academic leave is available only for students learning in a trio and is requested by the Customer at least seven calendar days before the intended start date. The procedure and amount of the fee are published on the Contractor’s official website. The leave period extends the overall duration of the training.
2.C. Intellectual property and use of materials
2.C.1. Copyright and related rights in all Program materials belong to the Contractor. The Customer shall not download, copy, distribute or transfer Program materials or any parts thereof to third parties without the Contractor’s prior written consent, except as expressly permitted by this Offer.
2.C.2. Restrictions on the use of intellectual property. The Customer is prohibited from copying, reproducing, adapting or otherwise improperly using substantial elements of the training materials, methodical complexes, structure and design of the course for the purpose of creating competing educational programs. In the event of a breach, the parties agree that liquidated damages in the amount of twenty thousand United States dollars (USD 20,000) shall be payable as a good‑faith pre‑estimate of the Contractor’s potential loss and not as a penalty. Recovery of that amount does not limit the Contractor’s right to other remedies.
2.C.3. The Contractor’s materials include, inter alia, textual, graphic and video materials; methods and approaches; software and technological solutions; the structure and design of the course as specified in the Program description.
2.C.4. Prohibition on participant recordings. The Customer is prohibited from audio or video recording live sessions (including webinars, mentoring and supervision) without the Contractor’s prior written permission. An exception applies to recording one’s own coaching session for examination or assessment purposes, subject to documented consents of all third parties.
2.C.5. Examination recordings involving third parties. For any recordings of coaching sessions with external clients, the Customer must obtain prior, explicit and documented consents from all participants to record and transfer materials to the Contractor for educational and assessment purposes. Such recordings shall not be used in marketing materials without separate explicit consent from all parties to the recording.
2.C.6. Use of class video recordings by the Contractor. The Contractor may use class recordings to create training materials, for research purposes and improvement of educational models, for the sale of course recordings, and for marketing and educational purposes (including presentations and public webinars). By accepting this Offer, the Customer grants a royalty‑free, territory‑unlimited and time‑unlimited right for such uses with the option to opt out specifically of marketing uses before completion of the Program by electronic mail to ecu.education.manager@gmail.com. An opt‑out after completion does not entail automatic deletion of already published materials; the Contractor will, where feasible, limit further use.
2.C.7. Use of technologies based on artificial intelligence. The Contractor may use technologies based on artificial intelligence for analysis of training materials, preparation of content, research and marketing tasks, subject to confidentiality and the applicable law of Hong Kong.
2.D. Requirements for receiving the “Level 2” certificate
2.D.1. For the group format, the Customer must: (a) attend at least fifty percent of the scheduled synchronous hours of the group stream; (b) complete seven hours of group mentoring and three hours of individual mentoring; and (c) pass two examination coaching sessions at the Professional Certified Coach level of the International Coaching Federation, assessed as “successful” according to the Contractor’s internal criteria.
2.D.2. For the individual format, the Customer must: (a) attend at least thirty‑three live sessions of one hundred and twenty minutes each (including twenty‑two micro‑group meetings and at least eleven group sessions); (b) complete ten hours of mandatory mentoring (seven hours of group mentoring and three hours of individual mentoring); and (c) pass one examination coaching session at the Professional Certified Coach level of the International Coaching Federation (two attempts included), assessed as “successful” according to the Contractor’s internal criteria.
2.D.3. Clarification. The examination session specified in this section is the Contractor’s internal final assessment and is not the external certification examination of the International Coaching Federation. The ECU Limited certificate does not constitute proof of passing the external ICF examination and does not guarantee obtaining an ICF Credential.
2.E. Examination sessions
2.E.1. The examination session is conducted in the form of an audio recording of a coaching session up to thirty minutes long, accompanied by a verbatim transcript.
2.E.2. Assessment is performed by an assessor appointed by the Contractor in accordance with the Contractor’s procedures and internal assessment regulations.
2.E.3. The identities of assessors and the assessment methodology are not disclosed. An appeal against the result may be submitted within fifteen calendar days, together with the materials required by the Contractor. The appeal decision is made within fourteen (14) calendar days and is final within the internal procedure.
3. Rights and obligations of the parties
3.1. Customer rights: to receive Services of proper quality; to terminate the relationship on the grounds and in the manner set out in section 4 of this Offer; to appeal the assessment of an examination session within fifteen calendar days.
3.2. Customer obligations: to make timely payments; to comply with the Contractor’s Policies and conduct standards; not to solicit or enter into direct arrangements with the Contractor’s specialists and trainers in circumvention of the Contractor during the term of the relationship and for twelve months thereafter. In the event of a breach, the parties agree that liquidated damages in the amount of two thousand United States dollars (USD 2,000) shall be payable as a good‑faith pre‑estimate of the Contractor’s potential loss.
3.3. Contractor rights: to immediately cease providing the Services in the event of a material breach of the Policies and conduct standards (section 5), with a refund of the cost of unrendered Services less actual non‑recoverable costs; to use class recordings as set out in clause 2.C.6.
3.4. Contractor obligations: to provide the Services within the timeframes and scope specified herein; to ensure the confidentiality of the Customer’s personal data in accordance with applicable law.
4. Refund policy
4.1. For the group format: a full refund of the price (less actual non‑recoverable payment processing costs and mandatory tax charges, itemized in the refund notice) is available if a request is submitted within seven calendar days after the first or second webinar where the Program proves unsuitable for the Customer.
4.2. For the individual format: a full refund of the price (less actual non‑recoverable payment processing costs and mandatory tax charges, itemized in the refund notice) is available if a request is submitted within fourteen calendar days from the start date and if no more than two synchronous sessions have been attended. After more than fifty percent of the Services have been delivered, a proportional refund does not apply.
4.3. Procedure: the refund request must be sent by electronic mail to ecu.education.manager@gmail.com and must include the Customer’s full name, the amount and date of payment, proof of payment, the account or card details from which payment was made, and a brief explanation of the reason for the refund.
4.4. Timing: refunds are processed within fifteen calendar days of receipt of the request and returned to the original payment instrument or by another method by mutual agreement of the parties.
4.5. Priority of terms: refunds are governed exclusively by this section 4; other provisions of this Offer apply subject to the limitations of this section.
5. University Policies
5.1. By accepting this Offer, the Customer confirms that they have read all Policies set out in this section and agree to comply with them in full. The Contractor may update the Policies by publishing changes on its website and (or) by electronic mail notice; changes take effect five calendar days after publication or notice.
General policy regarding persons with disabilities. The Contractor supports persons with disabilities and does not discriminate on the basis of disability, ensuring equal opportunities for all qualified persons. Accessibility inquiries: ecu.education.manager@gmail.com.
Statement on diversity, equity, inclusion and belonging. As members of the professional coaching community, we uphold integrity, equality, collaboration and respect, placing diversity, inclusion, belonging and fairness at the center of our decisions.
Non‑discrimination policy. The Contractor adheres to a strict non‑discrimination policy: selection and training are conducted without discrimination on the basis of race, age, religion, color, creed, national origin, sex, gender identity, sexual orientation, marital status, disability or veteran status. A harassment‑free environment is ensured; complaints about inappropriate behavior are handled promptly.
Grievance policy. Students first attempt to resolve issues directly with the involved party. If unsuccessful, they complete the form at https://docs.google.com/forms/d/e/1FAIpQLSfVJKIErCuC45HuzGmeKxhdZ-PJ3wuh6HmuPxNyOeWUEQLHCg/viewform or send a message by electronic mail to ecu.education.manager@gmail.com within seven calendar days of the issue. The program manager reviews the complaint within fourteen calendar days; appeals may be made within a further fourteen calendar days; decisions within this procedure are final.
Attendance and completion policy. To meet certification requirements, the student must fulfill all attendance, mentoring and examination requirements described for their learning format in section 2.D of this Offer.
Course participation policy. Our courses are interactive: dialogue with instructors and peers, and participation in simulated coaching activities and practical exercises are expected. If participation in an activity is not possible, the student must notify the instructor in advance.
Code of conduct. Participants shall act professionally, be punctual, attend all live sessions and instructor‑ or mentor‑led sessions, keep cameras on, participate fully and respectfully, and embrace diversity and inclusion.
Partial completion policy. Credit hours for partial completion may be granted upon request within sixty calendar days after the course. Granting credit hours for partial completion does not entail issuance of the “Level 2” certificate.
Credit transfer policy. Credit hours from other programs accredited by the International Coaching Federation may be recognized upon submission of supporting documents and the Contractor’s assessment.
Program authorship. The Program was developed by Aryna Tserkovna; all rights belong to ECU Limited.
Statement on integrity, ethics and transparency. The Contractor adheres to the Code of Ethics of the International Coaching Federation, avoids manipulative practices and ensures fair pricing.
University philosophy. We help students expand their understanding of coaching and develop practical skills. Our goal is to train ten thousand coaches, building a community of people who develop themselves and their clients.
6. Scope of services and schedule
6.1. The total volume of the Program is at least one hundred and fifty hours. The specific composition of services and hours for each learning format (group and individual) is determined in the Program description on the Contractor’s official website.
6.2. The start date and schedule are communicated in a confirmation message or announcement.
7. Payment terms and conditions
7.1. Currency. Payments are accepted in United States dollars, euro, Hong Kong dollars or other available currencies via online payment systems.
7.2. Price and plans. The current price of the Services, the price plans for the group and individual formats, and payment options (one‑time payment or installment) are published on the Contractor’s official website. Payment constitutes the Customer’s agreement with the current price and payment terms.
7.3. Failure to comply with the payment schedule may result in suspension of access to the Services until the arrears are remedied.
8. Other legal terms
8.1. Governing law. This Offer and the parties’ relationship are governed by the law of Hong Kong (Hong Kong Special Administrative Region).
8.2. Offer changes. Changes to the Offer are published on the Contractor’s official website and apply only to future payments. The version effective at the time of payment is archived and remains applicable to the relevant order.
8.3. Disclaimer of results. This Offer contains no promises of financial or career outcomes; the effectiveness of training varies by individual.
8.4. Data processing and international transfer. Personal data are processed in accordance with the personal data protection law of Hong Kong. International data transfers may occur subject to appropriate safeguards and confidentiality. Details are set out in the privacy policy published on the Contractor’s official website. Data subject requests: ecu.education.manager@gmail.com.
8.5. Force majeure. The parties are released from liability for failure to perform caused by force majeure, including, without limitation, natural disasters, war, epidemics, acts of authorities, or large‑scale failures of infrastructure or platforms.
8.6. Limitation of liability. Except in cases of willful misconduct or gross negligence, the Contractor’s total aggregate liability for any claims arising out of the Services is limited to the amount actually paid by the Customer for the period of Services directly giving rise to such claim.
8.7. Electronic interaction. The parties recognize the legal validity of electronic signatures and electronic communications (including email correspondence), and of actions performed through the personal account and the learning management system.
8.8. Severability. The invalidity of any provision does not affect the validity of the remainder of this Offer.
8.9. Entire agreement. This Offer and the Individual Agreement (if any) constitute the entire agreement between the parties with respect to the subject matter and supersede any prior agreements, whether written or oral.
9. Contact information
ECU Limited, UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong; registered number 76667088. Electronic mail: ecu.education.manager@gmail.com; backup address: european.coaching.university@gmail.com; telephone: +420 774 565 549.
This public offer (the “Offer”) is made by ECU Limited (the “Contractor”), registered number 76667088, having its registered address at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. This Offer is intended for natural persons (the “Customer”) who wish to participate in the “Level 2” program (the “Program”). Offer version date: 13 August 2025.
Important condition. An individual agreement (the “Individual Agreement”) may be concluded for certain participants to clarify the terms and procedures. In the event of any inconsistency between this Offer and the Individual Agreement, the Individual Agreement shall prevail.
Acceptance of the Offer and time of payment. This document constitutes a public offer. The Offer is accepted by payment, including by means of a payment link or checkout page. The time of acceptance and payment is the time funds are credited to the Contractor’s account. Payment constitutes the Customer’s full and unconditional consent to the terms of this Offer as in force at the time of payment. The Contractor archives the version of the Offer applied to the relevant order; subsequent updates to the Offer apply only prospectively.
1. General provisions
1.1. The Contractor undertakes to provide information services in the form of distance learning (the “Services”), and the Customer undertakes to pay for the Services in the manner and within the terms specified herein.
1.2. The Program is provided in two main formats: the group format and the individual format (in micro‑groups). The scope of the Services, including training hours, duration, interaction format and delivery conditions, is determined by this Offer depending on the format chosen.
1.3. Signing a statement of services rendered is not required to confirm service delivery.
1.4. Services are provided in the Russian and English languages.
1.5. The Contractor may engage third parties while remaining responsible for confidentiality and due performance.
1.6. Third‑party platforms and services are used in the provision of the Services (for example, Google Meet, Kwiga, Miro). The Customer understands the risks of technical failures and data leaks. In case of technical issues, the Contractor will, where possible, provide access to recordings if such recordings exist; these circumstances shall not constitute a breach of the Contractor’s obligations.
1.7. The electronic form of documents and correspondence is legally valid.
1.8. In case of discrepancies between language versions of this Offer, the English version shall prevail.
2. Terms and conditions of service provision
2.1. The training covers the eight competencies and thirty‑seven markers of the International Coaching Federation, in accordance with the standards described on the official website of that organization.
2.A. Conditions for the group format
2.A.1. Services are provided by means of webinars, group work, individual meetings, practical sessions in small groups, and other formats set out in the Program.
2.A.2. Services are deemed rendered even if the Customer was unable to attend. In such a case, the Customer is granted access to recorded materials for one hundred and eighty calendar days from the end of the Program. Access to materials does not guarantee successful completion of the Program, which depends on meeting all requirements set out in section 2.D of this Offer.
2.B. Conditions for the individual format (in micro‑groups)
2.B.1. Training format. The training is delivered in a blended format: (a) an asynchronous block delivered through a learning management system; and (b) synchronous trainer‑led micro‑group meetings of two to three students over twenty‑two weeks, one session per week, one hundred and twenty minutes each.
2.B.2. Schedule. A fixed schedule is agreed at the start of the training, recorded in the learning management system, and remains fixed. Changes are permitted only in accordance with the rescheduling rules set out below.
2.B.3. Rescheduling, lateness and non-attendance. (a) Rescheduling is permitted with at least twenty‑four hours’ advance notice. (b) No more than two reschedules per calendar month are free of charge if the notice requirement is met; further reschedules or non‑attendance count as full use of the session. (c) If the Customer is late, the session duration is reduced accordingly; after a delay of more than fifteen minutes the trainer may cancel the session, which is then deemed used. (d) Where a session is cancelled by the Contractor, the session is not deemed used; the Contractor will offer an alternative slot within fourteen (14) calendar days.
2.B.4. Make‑up rule. Each missed meeting may be credited by attending one group class of one hundred and twenty minutes. Individual mentoring is not replaceable. The total number of such make‑ups is limited to three for the entire Program.
2.B.5. Choice of live practice format. Within the individual learning route the student may choose between a one‑to‑one session with the trainer and practice with oral feedback. For practice with oral feedback the student must independently arrange the presence of an invited client, inform the client in a timely manner of the terms of participation, confidentiality and recording, and obtain all required written consents from third parties for participation, recording and transfer of materials to the Contractor for educational and assessment purposes. If the invited client is absent, the meeting may be converted to a one‑to‑one session at the trainer’s discretion or deemed used if notice of the inability to bring a client is given in breach of the deadline specified in sub‑clause 2.B.3.(a).
2.B.6. Consequences of missed sessions. Any session cancelled late, missed or interrupted due to lateness is deemed used and does not count toward mandatory synchronous hours.
2.B.7. Academic leave. A one‑time academic leave of up to thirty calendar days is available for an additional fee. Academic leave is available only for students learning in a trio and is requested by the Customer at least seven calendar days before the intended start date. The procedure and amount of the fee are published on the Contractor’s official website. The leave period extends the overall duration of the training.
2.C. Intellectual property and use of materials
2.C.1. Copyright and related rights in all Program materials belong to the Contractor. The Customer shall not download, copy, distribute or transfer Program materials or any parts thereof to third parties without the Contractor’s prior written consent, except as expressly permitted by this Offer.
2.C.2. Restrictions on the use of intellectual property. The Customer is prohibited from copying, reproducing, adapting or otherwise improperly using substantial elements of the training materials, methodical complexes, structure and design of the course for the purpose of creating competing educational programs. In the event of a breach, the parties agree that liquidated damages in the amount of twenty thousand United States dollars (USD 20,000) shall be payable as a good‑faith pre‑estimate of the Contractor’s potential loss and not as a penalty. Recovery of that amount does not limit the Contractor’s right to other remedies.
2.C.3. The Contractor’s materials include, inter alia, textual, graphic and video materials; methods and approaches; software and technological solutions; the structure and design of the course as specified in the Program description.
2.C.4. Prohibition on participant recordings. The Customer is prohibited from audio or video recording live sessions (including webinars, mentoring and supervision) without the Contractor’s prior written permission. An exception applies to recording one’s own coaching session for examination or assessment purposes, subject to documented consents of all third parties.
2.C.5. Examination recordings involving third parties. For any recordings of coaching sessions with external clients, the Customer must obtain prior, explicit and documented consents from all participants to record and transfer materials to the Contractor for educational and assessment purposes. Such recordings shall not be used in marketing materials without separate explicit consent from all parties to the recording.
2.C.6. Use of class video recordings by the Contractor. The Contractor may use class recordings to create training materials, for research purposes and improvement of educational models, for the sale of course recordings, and for marketing and educational purposes (including presentations and public webinars). By accepting this Offer, the Customer grants a royalty‑free, territory‑unlimited and time‑unlimited right for such uses with the option to opt out specifically of marketing uses before completion of the Program by electronic mail to ecu.education.manager@gmail.com. An opt‑out after completion does not entail automatic deletion of already published materials; the Contractor will, where feasible, limit further use.
2.C.7. Use of technologies based on artificial intelligence. The Contractor may use technologies based on artificial intelligence for analysis of training materials, preparation of content, research and marketing tasks, subject to confidentiality and the applicable law of Hong Kong.
2.D. Requirements for receiving the “Level 2” certificate
2.D.1. For the group format, the Customer must: (a) attend at least fifty percent of the scheduled synchronous hours of the group stream; (b) complete seven hours of group mentoring and three hours of individual mentoring; and (c) pass two examination coaching sessions at the Professional Certified Coach level of the International Coaching Federation, assessed as “successful” according to the Contractor’s internal criteria.
2.D.2. For the individual format, the Customer must: (a) attend at least thirty‑three live sessions of one hundred and twenty minutes each (including twenty‑two micro‑group meetings and at least eleven group sessions); (b) complete ten hours of mandatory mentoring (seven hours of group mentoring and three hours of individual mentoring); and (c) pass one examination coaching session at the Professional Certified Coach level of the International Coaching Federation (two attempts included), assessed as “successful” according to the Contractor’s internal criteria.
2.D.3. Clarification. The examination session specified in this section is the Contractor’s internal final assessment and is not the external certification examination of the International Coaching Federation. The ECU Limited certificate does not constitute proof of passing the external ICF examination and does not guarantee obtaining an ICF Credential.
2.E. Examination sessions
2.E.1. The examination session is conducted in the form of an audio recording of a coaching session up to thirty minutes long, accompanied by a verbatim transcript.
2.E.2. Assessment is performed by an assessor appointed by the Contractor in accordance with the Contractor’s procedures and internal assessment regulations.
2.E.3. The identities of assessors and the assessment methodology are not disclosed. An appeal against the result may be submitted within fifteen calendar days, together with the materials required by the Contractor. The appeal decision is made within fourteen (14) calendar days and is final within the internal procedure.
3. Rights and obligations of the parties
3.1. Customer rights: to receive Services of proper quality; to terminate the relationship on the grounds and in the manner set out in section 4 of this Offer; to appeal the assessment of an examination session within fifteen calendar days.
3.2. Customer obligations: to make timely payments; to comply with the Contractor’s Policies and conduct standards; not to solicit or enter into direct arrangements with the Contractor’s specialists and trainers in circumvention of the Contractor during the term of the relationship and for twelve months thereafter. In the event of a breach, the parties agree that liquidated damages in the amount of two thousand United States dollars (USD 2,000) shall be payable as a good‑faith pre‑estimate of the Contractor’s potential loss.
3.3. Contractor rights: to immediately cease providing the Services in the event of a material breach of the Policies and conduct standards (section 5), with a refund of the cost of unrendered Services less actual non‑recoverable costs; to use class recordings as set out in clause 2.C.6.
3.4. Contractor obligations: to provide the Services within the timeframes and scope specified herein; to ensure the confidentiality of the Customer’s personal data in accordance with applicable law.
4. Refund policy
4.1. For the group format: a full refund of the price (less actual non‑recoverable payment processing costs and mandatory tax charges, itemized in the refund notice) is available if a request is submitted within seven calendar days after the first or second webinar where the Program proves unsuitable for the Customer.
4.2. For the individual format: a full refund of the price (less actual non‑recoverable payment processing costs and mandatory tax charges, itemized in the refund notice) is available if a request is submitted within fourteen calendar days from the start date and if no more than two synchronous sessions have been attended. After more than fifty percent of the Services have been delivered, a proportional refund does not apply.
4.3. Procedure: the refund request must be sent by electronic mail to ecu.education.manager@gmail.com and must include the Customer’s full name, the amount and date of payment, proof of payment, the account or card details from which payment was made, and a brief explanation of the reason for the refund.
4.4. Timing: refunds are processed within fifteen calendar days of receipt of the request and returned to the original payment instrument or by another method by mutual agreement of the parties.
4.5. Priority of terms: refunds are governed exclusively by this section 4; other provisions of this Offer apply subject to the limitations of this section.
5. University Policies
5.1. By accepting this Offer, the Customer confirms that they have read all Policies set out in this section and agree to comply with them in full. The Contractor may update the Policies by publishing changes on its website and (or) by electronic mail notice; changes take effect five calendar days after publication or notice.
General policy regarding persons with disabilities. The Contractor supports persons with disabilities and does not discriminate on the basis of disability, ensuring equal opportunities for all qualified persons. Accessibility inquiries: ecu.education.manager@gmail.com.
Statement on diversity, equity, inclusion and belonging. As members of the professional coaching community, we uphold integrity, equality, collaboration and respect, placing diversity, inclusion, belonging and fairness at the center of our decisions.
Non‑discrimination policy. The Contractor adheres to a strict non‑discrimination policy: selection and training are conducted without discrimination on the basis of race, age, religion, color, creed, national origin, sex, gender identity, sexual orientation, marital status, disability or veteran status. A harassment‑free environment is ensured; complaints about inappropriate behavior are handled promptly.
Grievance policy. Students first attempt to resolve issues directly with the involved party. If unsuccessful, they complete the form at https://docs.google.com/forms/d/e/1FAIpQLSfVJKIErCuC45HuzGmeKxhdZ-PJ3wuh6HmuPxNyOeWUEQLHCg/viewform or send a message by electronic mail to ecu.education.manager@gmail.com within seven calendar days of the issue. The program manager reviews the complaint within fourteen calendar days; appeals may be made within a further fourteen calendar days; decisions within this procedure are final.
Attendance and completion policy. To meet certification requirements, the student must fulfill all attendance, mentoring and examination requirements described for their learning format in section 2.D of this Offer.
Course participation policy. Our courses are interactive: dialogue with instructors and peers, and participation in simulated coaching activities and practical exercises are expected. If participation in an activity is not possible, the student must notify the instructor in advance.
Code of conduct. Participants shall act professionally, be punctual, attend all live sessions and instructor‑ or mentor‑led sessions, keep cameras on, participate fully and respectfully, and embrace diversity and inclusion.
Partial completion policy. Credit hours for partial completion may be granted upon request within sixty calendar days after the course. Granting credit hours for partial completion does not entail issuance of the “Level 2” certificate.
Credit transfer policy. Credit hours from other programs accredited by the International Coaching Federation may be recognized upon submission of supporting documents and the Contractor’s assessment.
Program authorship. The Program was developed by Aryna Tserkovna; all rights belong to ECU Limited.
Statement on integrity, ethics and transparency. The Contractor adheres to the Code of Ethics of the International Coaching Federation, avoids manipulative practices and ensures fair pricing.
University philosophy. We help students expand their understanding of coaching and develop practical skills. Our goal is to train ten thousand coaches, building a community of people who develop themselves and their clients.
6. Scope of services and schedule
6.1. The total volume of the Program is at least one hundred and fifty hours. The specific composition of services and hours for each learning format (group and individual) is determined in the Program description on the Contractor’s official website.
6.2. The start date and schedule are communicated in a confirmation message or announcement.
7. Payment terms and conditions
7.1. Currency. Payments are accepted in United States dollars, euro, Hong Kong dollars or other available currencies via online payment systems.
7.2. Price and plans. The current price of the Services, the price plans for the group and individual formats, and payment options (one‑time payment or installment) are published on the Contractor’s official website. Payment constitutes the Customer’s agreement with the current price and payment terms.
7.3. Failure to comply with the payment schedule may result in suspension of access to the Services until the arrears are remedied.
8. Other legal terms
8.1. Governing law. This Offer and the parties’ relationship are governed by the law of Hong Kong (Hong Kong Special Administrative Region).
8.2. Offer changes. Changes to the Offer are published on the Contractor’s official website and apply only to future payments. The version effective at the time of payment is archived and remains applicable to the relevant order.
8.3. Disclaimer of results. This Offer contains no promises of financial or career outcomes; the effectiveness of training varies by individual.
8.4. Data processing and international transfer. Personal data are processed in accordance with the personal data protection law of Hong Kong. International data transfers may occur subject to appropriate safeguards and confidentiality. Details are set out in the privacy policy published on the Contractor’s official website. Data subject requests: ecu.education.manager@gmail.com.
8.5. Force majeure. The parties are released from liability for failure to perform caused by force majeure, including, without limitation, natural disasters, war, epidemics, acts of authorities, or large‑scale failures of infrastructure or platforms.
8.6. Limitation of liability. Except in cases of willful misconduct or gross negligence, the Contractor’s total aggregate liability for any claims arising out of the Services is limited to the amount actually paid by the Customer for the period of Services directly giving rise to such claim.
8.7. Electronic interaction. The parties recognize the legal validity of electronic signatures and electronic communications (including email correspondence), and of actions performed through the personal account and the learning management system.
8.8. Severability. The invalidity of any provision does not affect the validity of the remainder of this Offer.
8.9. Entire agreement. This Offer and the Individual Agreement (if any) constitute the entire agreement between the parties with respect to the subject matter and supersede any prior agreements, whether written or oral.
9. Contact information
ECU Limited, UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong; registered number 76667088. Electronic mail: ecu.education.manager@gmail.com; backup address: european.coaching.university@gmail.com; telephone: +420 774 565 549.
