PUBLIC OFFER FOR PAYMENT FOR THE "INDIVIDUAL MENTORING" SESSION
This public offer (hereinafter referred to as the “Offer”) was developed by ECU Limited (hereinafter referred to as the “Contractor”), registration number 76667088, located at: UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. The offer is addressed to individuals (hereinafter referred to as the “Customer”) who wish to pay for taking the “Individual Mentoring” session.
Acceptance of this Offer by the customer means agreement with the terms and conditions set forth herein, which form a binding contract between the Contractor and the customer.
1. GENERAL PROVISIONS
1.1. The Contractor provides the Customer with services for completing the “Individual Mentoring” class (hereinafter referred to as the “Services”), conducted by trainers certified according to ICF standards (ACC ICF, PCC ICF, MCC ICF), and the Customer undertakes to pay for these services.
1.2. The Customer confirms that he is familiar with the program and standards of the International Coaching Federation ICF on the official website of the federation https://coachingfederation.org/ and rules of conduct established by the Contractor, in particular the policies and philosophy of ECU Limited and agrees to comply with them.
1.3. Additional signing of the Certificate of Services Provided is not required. The electronic signature and acceptance of the customer have legal force.
1.4. The Contractor has the right to engage third parties to provide Services, while ensuring the safety of the Customer’s confidential information. Transfer of information to third parties is possible only to the extent necessary for the proper performance of business and organizational tasks, and is carried out in accordance with the laws of Hong Kong on the protection of confidentiality and personal data.
1.5. All copyrights to the presented materials belong to the Contractor. the customer has no right to download, copy or distribute materials without the written consent of the Contractor. Violation will result in a fine of $1,000 and a requirement for immediate removal of illegally distributed materials.
2. TERMS OF SERVICE
2.1. Services for conducting the “Individual Mentoring” lesson are provided in the format of an online meeting with a mentor in real time. By agreement of the parties, the service may also include the provision of recorded materials. The format, date and time of the online meeting are pre-agreed with the Customer by email or other written means, or indicated by the Contractor.
2.2. The Customer is obliged to use the paid lesson “Individual mentoring” within 2 (two) months from the date of payment. After this period, if the Customer does not apply for the Services or does not use them, the Service is considered provided in full, and no refund is provided.
2.3. If the Customer was unable to attend the online meeting at the appointed time, the lesson is considered completed and the Service is considered started and provided. If recorded materials are available, access to them may be provided, but this does not affect the status of the provision of the Service.
2.4. The beginning of the provision of Services for individual mentoring is considered to be the actual beginning of the first online meeting with the mentor. From the moment the online meeting begins, no refunds are made, except in cases expressly provided for in this Offer. If the online meeting was not scheduled or the Customer did not use it within the prescribed period, after 2 (two) months the Service is considered provided without the right to return.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer rights:
3.1.1. Receive Services in accordance with the terms of this Offer.
3.1.2. The beginning of the provision of Services for individual mentoring is considered to be the actual beginning of the first online meeting with the mentor, the time and date of which are previously agreed upon by the parties by email or other written means. Until the actual start of the first online meeting, the Client has the right to a refund with a deduction of 13% to cover banking and tax expenses. No refunds will be issued once the online meeting begins. No refunds will be issued after this point. Any refund is subject to a 13% deduction to cover bank and tax expenses.
3.1.3. In case of disagreement with the quality of the Services provided, file a complaint according to the procedure set out in Section 5 of this Offer.
3.2. Customer responsibilities:
3.2.1. Pay for the Services in a timely manner in accordance with this Offer.
3.2.2. Use the Services within the prescribed period (2 months from the date of payment).
3.2.3. Comply with all policies, codes of conduct, standards and norms established by the Contractor and the International Coaching Federation ICF.
3.3. Performer's rights:
3.3.1. Receive payment for properly rendered Services.
3.3.2. Stop providing the Services and terminate the contract if the customer violates the policies and standards of conduct, without refund if the Service has already started.
3.4. Responsibilities of the Contractor:
3.4.1. Provide Services in accordance with the terms of this Offer.
3.4.2. Ensure the confidentiality of the identity of involved specialists and customer data.
4. COST OF SERVICES AND PAYMENT PROCEDURE
4.1. The cost of the Individual Mentoring session is $80.
4.2. Payment is made through the online payment system. The link to the payment system is provided by the Contractor. Payment can be made in USD, EUR, HKD or other available currencies.
4.3. The moment of payment is considered the moment the funds are credited to the Contractor’s account. Access to the Services is subject to timely payment.
5. RESPONSIBILITY OF THE PARTIES AND DISPUTE RESOLUTION
5.1 In case of violation of the terms of this Offer, the guilty party is liable in accordance with the laws of Hong Kong and the terms of this Offer.
5.2 Dispute resolution procedure
5.2.1. All disputes, disagreements or claims arising out of or in connection with this Agreement are subject to mandatory resolution through negotiations and the use of the internal complaints procedure set out in Section 6 of this Agreement.
5.2.2. The parties are required to first try to resolve the problem directly between themselves. If this fails, you must:
Fill out the form "Form for complaints and suggestions for improving the ECU training process" at the link: https://forms.gle/XyAjhtNZgg3Yv8vMA, or
Submit a written complaint to the Program Manager at ecu.education.manager@gmail.com within seven (7) days of the problem occurring.
5.2.3. The Program Manager will review and resolve the complaint within fourteen (14) days of filing the complaint.
5.2.4. If the problem is not resolved, a Party may file an appeal in writing, stating the original complaint and reasons for dissatisfaction. Appeals are processed within fourteen (14) days and decisions are final through internal procedures.
5.2.5. If, after going through all stages of the internal procedure for filing complaints and appeals, the dispute is not resolved, the Party intending to go to court must notify the other Party in writing at least 10 (ten) calendar days before filing the relevant application to the court. Upon such notification, either Party shall have the right to take legal action in accordance with the established jurisdiction and jurisdiction in accordance with the laws in force in Hong Kong.
6. POLITICS AND PHILOSOPHY
6.1 By signing this Offer, the customer confirms that he has read all the Policies and philosophy of ECU Limited published on the official website of the Contractor and agrees to comply with them.
6.2 Policies include:
6.4 If any of the Policies are violated, the Contractor has the right to immediately terminate this agreement. If the provision of services has not yet begun, then in this case, the refund will be made minus 13%. If the provision of services has already begun, no refund will be provided.
7. FINAL PROVISIONS
7.1. This Offer comes into force from the moment of its publication on the official website of the Contractor and is valid until its withdrawal or change.
7.2. The Contractor has the right to make changes to the Offer by publishing an updated version on the website. Changes take effect from the moment of publication.
7.3. The Customer confirms the accuracy of the data provided and undertakes to notify the Contractor of their changes.
7.4. Acceptance of the Offer by the customer is considered confirmation of agreement with all its terms, including the terms of provision of Services, return conditions and consequences of violation of policies.
This public offer (hereinafter referred to as the “Offer”) was developed by ECU Limited (hereinafter referred to as the “Contractor”), registration number 76667088, located at: UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. The offer is addressed to individuals (hereinafter referred to as the “Customer”) who wish to pay for taking the “Individual Mentoring” session.
Acceptance of this Offer by the customer means agreement with the terms and conditions set forth herein, which form a binding contract between the Contractor and the customer.
1. GENERAL PROVISIONS
1.1. The Contractor provides the Customer with services for completing the “Individual Mentoring” class (hereinafter referred to as the “Services”), conducted by trainers certified according to ICF standards (ACC ICF, PCC ICF, MCC ICF), and the Customer undertakes to pay for these services.
1.2. The Customer confirms that he is familiar with the program and standards of the International Coaching Federation ICF on the official website of the federation https://coachingfederation.org/ and rules of conduct established by the Contractor, in particular the policies and philosophy of ECU Limited and agrees to comply with them.
1.3. Additional signing of the Certificate of Services Provided is not required. The electronic signature and acceptance of the customer have legal force.
1.4. The Contractor has the right to engage third parties to provide Services, while ensuring the safety of the Customer’s confidential information. Transfer of information to third parties is possible only to the extent necessary for the proper performance of business and organizational tasks, and is carried out in accordance with the laws of Hong Kong on the protection of confidentiality and personal data.
1.5. All copyrights to the presented materials belong to the Contractor. the customer has no right to download, copy or distribute materials without the written consent of the Contractor. Violation will result in a fine of $1,000 and a requirement for immediate removal of illegally distributed materials.
2. TERMS OF SERVICE
2.1. Services for conducting the “Individual Mentoring” lesson are provided in the format of an online meeting with a mentor in real time. By agreement of the parties, the service may also include the provision of recorded materials. The format, date and time of the online meeting are pre-agreed with the Customer by email or other written means, or indicated by the Contractor.
2.2. The Customer is obliged to use the paid lesson “Individual mentoring” within 2 (two) months from the date of payment. After this period, if the Customer does not apply for the Services or does not use them, the Service is considered provided in full, and no refund is provided.
2.3. If the Customer was unable to attend the online meeting at the appointed time, the lesson is considered completed and the Service is considered started and provided. If recorded materials are available, access to them may be provided, but this does not affect the status of the provision of the Service.
2.4. The beginning of the provision of Services for individual mentoring is considered to be the actual beginning of the first online meeting with the mentor. From the moment the online meeting begins, no refunds are made, except in cases expressly provided for in this Offer. If the online meeting was not scheduled or the Customer did not use it within the prescribed period, after 2 (two) months the Service is considered provided without the right to return.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer rights:
3.1.1. Receive Services in accordance with the terms of this Offer.
3.1.2. The beginning of the provision of Services for individual mentoring is considered to be the actual beginning of the first online meeting with the mentor, the time and date of which are previously agreed upon by the parties by email or other written means. Until the actual start of the first online meeting, the Client has the right to a refund with a deduction of 13% to cover banking and tax expenses. No refunds will be issued once the online meeting begins. No refunds will be issued after this point. Any refund is subject to a 13% deduction to cover bank and tax expenses.
3.1.3. In case of disagreement with the quality of the Services provided, file a complaint according to the procedure set out in Section 5 of this Offer.
3.2. Customer responsibilities:
3.2.1. Pay for the Services in a timely manner in accordance with this Offer.
3.2.2. Use the Services within the prescribed period (2 months from the date of payment).
3.2.3. Comply with all policies, codes of conduct, standards and norms established by the Contractor and the International Coaching Federation ICF.
3.3. Performer's rights:
3.3.1. Receive payment for properly rendered Services.
3.3.2. Stop providing the Services and terminate the contract if the customer violates the policies and standards of conduct, without refund if the Service has already started.
3.4. Responsibilities of the Contractor:
3.4.1. Provide Services in accordance with the terms of this Offer.
3.4.2. Ensure the confidentiality of the identity of involved specialists and customer data.
4. COST OF SERVICES AND PAYMENT PROCEDURE
4.1. The cost of the Individual Mentoring session is $80.
4.2. Payment is made through the online payment system. The link to the payment system is provided by the Contractor. Payment can be made in USD, EUR, HKD or other available currencies.
4.3. The moment of payment is considered the moment the funds are credited to the Contractor’s account. Access to the Services is subject to timely payment.
5. RESPONSIBILITY OF THE PARTIES AND DISPUTE RESOLUTION
5.1 In case of violation of the terms of this Offer, the guilty party is liable in accordance with the laws of Hong Kong and the terms of this Offer.
5.2 Dispute resolution procedure
5.2.1. All disputes, disagreements or claims arising out of or in connection with this Agreement are subject to mandatory resolution through negotiations and the use of the internal complaints procedure set out in Section 6 of this Agreement.
5.2.2. The parties are required to first try to resolve the problem directly between themselves. If this fails, you must:
Fill out the form "Form for complaints and suggestions for improving the ECU training process" at the link: https://forms.gle/XyAjhtNZgg3Yv8vMA, or
Submit a written complaint to the Program Manager at ecu.education.manager@gmail.com within seven (7) days of the problem occurring.
5.2.3. The Program Manager will review and resolve the complaint within fourteen (14) days of filing the complaint.
5.2.4. If the problem is not resolved, a Party may file an appeal in writing, stating the original complaint and reasons for dissatisfaction. Appeals are processed within fourteen (14) days and decisions are final through internal procedures.
5.2.5. If, after going through all stages of the internal procedure for filing complaints and appeals, the dispute is not resolved, the Party intending to go to court must notify the other Party in writing at least 10 (ten) calendar days before filing the relevant application to the court. Upon such notification, either Party shall have the right to take legal action in accordance with the established jurisdiction and jurisdiction in accordance with the laws in force in Hong Kong.
6. POLITICS AND PHILOSOPHY
6.1 By signing this Offer, the customer confirms that he has read all the Policies and philosophy of ECU Limited published on the official website of the Contractor and agrees to comply with them.
6.2 Policies include:
- General policy regarding people with disabilities;
- Complaints Policy;
- Attendance and Participation Policy;
- Non-discrimination policy;
- Partial program completion policy;
- Data processing and privacy policy.
6.4 If any of the Policies are violated, the Contractor has the right to immediately terminate this agreement. If the provision of services has not yet begun, then in this case, the refund will be made minus 13%. If the provision of services has already begun, no refund will be provided.
7. FINAL PROVISIONS
7.1. This Offer comes into force from the moment of its publication on the official website of the Contractor and is valid until its withdrawal or change.
7.2. The Contractor has the right to make changes to the Offer by publishing an updated version on the website. Changes take effect from the moment of publication.
7.3. The Customer confirms the accuracy of the data provided and undertakes to notify the Contractor of their changes.
7.4. Acceptance of the Offer by the customer is considered confirmation of agreement with all its terms, including the terms of provision of Services, return conditions and consequences of violation of policies.
