PUBLIC OFFER FOR THE PAYMENT AND SUBMISSION OF AN EXAMINATION (INCLUDING TESTING)FOR THE “CRISIS COACHING: CRISIS RESPONSE AND INCIDENT MANAGEMENT IN PROFESSIONAL COACHING” PROGRAM
This Public Offer (hereinafter referred to as the “Offer”) is issued by ECU Limited (hereinafter referred to as the “Contractor”), a company incorporated under registration number 76667088, with its registered address at Unit B, Eleventh Floor, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong. The Offer is addressed to any individual (hereinafter referred to as the “Customer”) wishing to pay for and undertake an Examination (including both a theoretical and practical component) associated with the “Crisis Coaching: Crisis Response and Incident Management in Professional Coaching” program.
By electronically accepting this Offer, remitting payment for the Examination Fee, or otherwise indicating acceptance, the Customer confirms full agreement with all the terms and conditions set forth below, forming a legally binding contract governed by the laws of Hong Kong. This Offer is presented solely in the English language, which is the governing version for all purposes.
1. GENERAL PROVISIONS
1.1. Purpose of the Offer
The Contractor provides services to organize, administer, and evaluate an Examination consisting of both a theoretical (test) and a practical component focused on crisis coaching, specifically aligned with the “Crisis Coaching: Crisis Response and Incident Management in Professional Coaching” program. The Examination assesses the Customer’s mastery of the relevant competencies.
1.2. Examination Format and Content
1.2.1. Theoretical Component
The theoretical portion typically includes an online or otherwise administered test, requiring a minimum score of seventy percent correct answers to pass.
1.2.2. Practical Component
The Customer may be required to demonstrate crisis-coaching skills through live role-plays, video submissions, scenario tasks, or other methods at the Contractor’s sole discretion.
1.2.3. Updates and Modifications
The Contractor reserves the right to modify the Examination content, format, or methodology at any time to remain current with professional standards and ensure fairness.
1.3. Certification
Upon achieving at least seventy percent correct answers on the theoretical part and successfully passing the practical requirements, the Customer obtains a Continuing Coach Education Certificate recognized by the International Coaching Federation for continuing education hours. However, the Contractor neither provides nor guarantees any credential (for example, Associate Certified Coach) from the International Coaching Federation.
1.3.1. No Guarantee of Partial Completion or Partial Certification
The Contractor does not award any partial certification, partial hours, or recognition if the Customer fails to complete or pass any portion of the Examination. Only those who successfully pass both the theoretical and practical parts may receive the Continuing Coach Education Certificate.
1.4. Prerequisite for Examination Eligibility
If mandated by the Contractor, the Customer must verify attendance of at least fifty percent of the live sessions in the “Crisis Coaching: Crisis Response and Incident Management in Professional Coaching” program. Failure to prove such attendance entitles the Contractor to refuse Examination access without refund.
1.5. Administration of the Examination and Confidentiality of Assessors
1.5.1. Administration Modalities
The theoretical part may occur online or through any medium chosen by the Contractor, whereas the practical part may be conducted via a live videoconference (such as Google Meet) or require recorded submissions.
1.5.2. Confidentiality of Assessors
To maintain impartiality and prevent undue influence, the identities and personal details of the assessors remain strictly confidential. By accepting this Offer, the Customer waives any right to demand disclosure of the assessors’ names or backgrounds. Any attempt to discover or contact the assessors constitutes a breach resulting in immediate disqualification without refund.
1.6. Timeframe for Providing Results
The Contractor endeavors to provide official Examination results (for instance, the theoretical test score and the pass or fail determination for the practical portion) within one week after the Customer completes both parts of the Examination, subject to reasonable extensions in the event of technical or administrative issues.
1.7. Electronic Acceptance
The Customer’s electronic acceptance, payment of the Examination Fee, or similar affirmative action verifying consent creates a valid contract under Hong Kong law, without the need for a separate physical signature.
2. CONDITIONS FOR THE PROVISION OF EXAMINATION SERVICES
2.1. Registration and Payment
The Customer must pay the total Examination Fee before receiving credentials or scheduling for the theoretical and/or practical components. If payment is delayed or incomplete, the Contractor may refuse or postpone the Examination.
2.2. Commencement of the Examination
The Examination is deemed commenced once the Contractor provides any Examination-specific materials, schedules, or login credentials, irrespective of whether the Customer has accessed them. After commencement, no refunds apply except as set forth herein.
2.3. Examination Schedule, Attendance, No Show, and Lateness
2.3.1. Scheduling
The Contractor will communicate the date, time, and platform for both theoretical and practical tasks. The Customer is responsible for verifying the correct time zone and attending or submitting materials punctually.
2.3.2. No Show
Failure to attend or connect at the scheduled time for the practical session results in forfeiture with no refund.
2.3.3. Late Arrival
If the Customer joins after any stated grace period (for instance, ten minutes), the Contractor may deny entry, and the Examination fee is forfeited.
2.3.4. Limited Force Majeure or Medical Exception
Notwithstanding the foregoing, if an officially declared state of emergency in the Customer’s country of residence or a medically certified hospitalization prevents the Customer from participating, the Contractor may (at its sole discretion) allow a one-time rescheduling without additional cost, provided the Customer furnishes timely documentation.
2.4. Examination Materials and Submissions
The Customer shall submit all required materials (such as recorded assignments or written tasks) in accordance with the Contractor’s instructions and deadlines. Submissions that are late or improperly formatted may result in a fail determination without refund.
2.5. Passing Criteria
2.5.1. Theoretical Test
The Customer must achieve at least seventy percent correct answers.
2.5.2. Practical Assessment
The Customer’s crisis-coaching proficiencies are evaluated solely by the Contractor’s appointed assessors, using subjective professional judgment. The Contractor is not required to provide detailed scoring breakdowns.
2.6. Retake Policy
No retake or second attempt is guaranteed. The Contractor, at its discretion, may allow a retake or partial reexamination for an additional fee if the Customer fails or forfeits the original Examination.
2.7. Prohibition on Unauthorized Recording or Distribution
The Customer shall not record (audio, video, screenshot, or otherwise) any portion of the practical or theoretical Examination sessions unless explicitly authorized in writing by the Contractor. If the Contractor permits internal recording for quality control or internal review, the Customer may not retain, share, or publish such recordings. Any unauthorized recording or distribution is grounds for immediate termination without refund.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer’s Rights
3.1.1. Fair Assessment
The Customer is entitled to a good-faith evaluation of both theoretical and practical portions in accordance with the Contractor’s stated methods.
3.1.2. Complaints and Appeals
The Customer may file formal complaints or appeals through the Contractor’s internal procedure described in Section Six.
3.1.3. Refund Before Commencement
The Customer may request a refund before the Examination commences, subject to a thirteen percent retention for administrative costs (see Section Four). No refund is available after commencement, except for the single rescheduling option in Section 2.3.4.
3.2. Customer’s Obligations
3.2.1. Timely Payment
The Customer must pay the entire Examination Fee in advance, and the Contractor may withhold scheduling or materials until full payment is received.
3.2.2. Compliance with Rules
The Customer shall follow the schedules, technology requirements, codes of conduct, and academic honesty standards set by the Contractor.
3.2.3. Proof of Eligibility
If the Contractor requires fifty percent attendance in live sessions, the Customer must supply documentation proving compliance before being allowed to take the Examination.
3.3. Contractor’s Rights
3.3.1. Right to Payment
The Contractor may refuse to deliver any Examination-related materials or appointments unless full payment has been confirmed.
3.3.2. Right to Determine and Modify Logistics
The Contractor may adjust content, scheduling, or technical methodologies, as needed, to align with professional standards.
3.3.3. Right to Refuse Service
The Contractor can terminate or decline services if the Customer breaches any provision of this Offer, including attempts to contact assessors, cheating, or misconduct.
3.3.4. Immediate Termination for Misconduct
In case of harassment, threats, blackmail, or other malicious behavior by the Customer, the Contractor may immediately terminate the Customer’s participation in the Examination without refund.
3.4. Contractor’s Obligations
3.4.1. Provide the Examination
The Contractor shall administer the theoretical and practical components, ensuring a reasonable professional environment.
3.4.2. Timely Results
The Contractor aims to deliver final pass or fail results within one week after completion of both parts, barring any need for short administrative or technical extensions.
3.4.3. Complaint and Appeal System
The Contractor maintains an internal process (Section Six) for addressing Customer concerns.
4. COST AND PAYMENT PROCEDURE
4.1. Examination Fee
The total fee for evaluating both theoretical and practical components is sixty-five (65,00) United States Dollars. This amount covers exam organization, assessment, and issuance of the Continuing Coach Education Certificate if the Customer passes.
4.2. Payment Method
The Contractor will provide an invoice or online payment link. Payment may be accepted in United States Dollars, Euros, Hong Kong Dollars, or another mutually agreed currency. The Customer must ensure funds are credited to the Contractor’s account before scheduling is finalized.
4.3. Refund Policy and Thirteen Percent Retention
4.3.1. Before Commencement
If the Customer requests a refund before the Examination is deemed commenced (see Section 2.2), the Contractor shall retain thirteen percent of the fee for banking and administrative expenses.
4.3.2. After Commencement
No refund is granted once the Examination has commenced, irrespective of non-attendance, failure, or dissatisfaction, except for the singular rescheduling option due to a declared state of emergency or hospitalization (see Section 2.3.4).
4.4. Confirmation of Payment
The Contractor will issue a written confirmation (for example, via electronic mail) upon successful receipt of the Customer’s payment. Until such confirmation, the Contractor is not obligated to schedule or permit Examination access.
5. EVALUATION RESULTS AND APPEALS
5.1. Assessment Determination
5.1.1. Theoretical Score
The Customer must achieve at least seventy percent correct answers in the test.
5.1.2. Practical Judgment
The Contractor’s appointed assessors shall determine if the Customer meets required competencies. Detailed scoring rubrics are not disclosed. The final decision rests with the Contractor.
5.2. Notification of Results
The Contractor will communicate the pass or fail outcome (and possibly limited feedback) within one week after the Customer completes both portions, absent any exceptional circumstances.
5.3. Appeal Process
5.3.1. The Customer may submit a written appeal within fifteen days of receiving the result, outlining specific reasons.
5.3.2. The Contractor assigns an alternative qualified evaluator or panel to review the Customer’s materials within fifteen days. This second decision is final and closes the internal appeal process.
5.4. No Disclosure of Proprietary Methods
The Customer agrees that the Contractor is not obliged to divulge question banks, scoring protocols, or assessors’ personal data. The Customer fully waives any right to demand such information.
6. LIABILITY AND DISPUTE RESOLUTION
6.1. Liability
The Contractor’s total liability for any claim under this Offer shall be capped at the fees actually paid by the Customer for the Examination. Under no circumstances shall the Contractor be liable for indirect, incidental, special, emotional, consequential, or exemplary damages, or any form of non-economic losses resulting from or in connection with the Examination.
6.2. Internal Dispute Resolution
Before resorting to external legal remedies, the parties must follow the Contractor’s internal process:
If the issue remains unresolved after exhausting the internal process, either party may proceed with legal action in Hong Kong courts, providing at least ten days’ written notice to the other party.
7. POLICIES AND PHILOSOPHY
7.1. Ethical and Professional Commitment
By accepting this Offer, the Customer affirms awareness that the Contractor follows recognized crisis-coaching standards, striving for fairness while preserving exam integrity.
7.2. Data Protection and Confidentiality
7.2.1. Compliance
The Contractor complies with relevant laws in Hong Kong and, to a reasonable extent, recognized international data protection norms.
7.2.2. Scope of Use
The Contractor collects personal data solely for scheduling, administering, and evaluating the Examination, as well as issuing the certificate if applicable.
7.2.3. Retention
Examination and personal data may be retained as necessary for contractual and legal obligations, then securely archived or destroyed thereafter.
7.2.4. Third-Party Involvement
Should the Contractor employ external service providers (for instance, secure payment gateways), confidentiality obligations shall be required of such providers.
7.2.5. Proprietary Rights and Intellectual Property
All Examination materials (including questions, scripts, role-play tasks, model answers, or platform content) remain the Contractor’s exclusive property. The Customer shall not copy, distribute, publish, or share these materials without written authorization. Any breach may result in legal action, damages, or immediate termination of the Customer’s participation without refund.
7.2.6. Non-Disclosure of Examination Content
The Customer shall not reveal, share, or otherwise disseminate specific content of the Examination, whether theoretical or practical. Unauthorized disclosure of any questions, tasks, or recording is strictly forbidden and constitutes a breach of confidentiality.
7.3. Diversity, Equality, and Non-Discrimination
The Contractor prohibits discrimination based on race, religion, gender, orientation, disability, or other legally protected grounds under Hong Kong law. The Customer shall also refrain from discriminatory, harassing, or hateful conduct, which warrants immediate termination without refund.
7.4. Integrity and Transparency Statement
The Contractor endeavors to maintain professional ethics. The Customer must avoid academic dishonesty, impersonation, or attempts to manipulate results. Any such conduct leads to automatic termination without a refund.
7.5. Complaint and Appeal Policies
The Customer has the right to file grievances as elaborated in Section Six. The Contractor’s final internal decision is binding within the Contractor’s scope.
7.6. Language and Governing Version
This Offer is issued exclusively in English. Any translation or summary in another language is for convenience only. In case of conflict, the English text prevails.
7.7. Non-Disparagement
The Customer agrees not to publish or communicate any false or malicious statement regarding the Contractor, its staff, or the Examination process that may harm the Contractor’s reputation. Good-faith complaints or feedback through the internal complaint process remain permitted, but knowingly false or defamatory allegations may result in immediate termination or legal action.
8. FINAL PROVISIONS
8.1. Effective Date
This Offer takes effect on the date it is published on the Contractor’s official website and remains valid unless withdrawn or superseded by an updated version.
8.2. Amendments
The Contractor may amend or update this Offer by publishing a revised version. Unless specified otherwise, changes take effect immediately upon publication. The Customer is responsible for reviewing any updated terms prior to payment.
8.3. Entire Agreement
This Offer, together with any references or supplementary instructions from the Contractor, constitutes the complete agreement concerning the Examination, superseding all previous statements or representations.
8.4. Severability
If any clause in this Offer is held invalid or unenforceable by a competent authority, the other clauses remain valid and enforceable to the fullest extent permissible by law.
8.5. Notices
All notices or communications shall be in writing. For the Contractor, the official email is ecu.education.manager@gmail.com, unless otherwise indicated in writing. Notices are deemed received within twenty-four hours of being sent, absent a verifiable notice of delivery failure. The Customer is responsible for ensuring the email address on file is accurate and up to date.
8.6. Governing Law
This Offer and any disputes arising under or related to it shall be governed by and construed in accordance with the laws of Hong Kong, and the courts of Hong Kong shall have exclusive jurisdiction.
8.7. Waiver of Foreign Laws
To the maximum extent allowed by applicable legislation, the Customer expressly waives the application of consumer protection or contract regulations from any jurisdiction outside Hong Kong that would conflict with or invalidate any provision of this Offer.
9. DISCLAIMER AND ACKNOWLEDGMENTS ADDENDUM
By accepting this Offer, paying the Examination Fee, or otherwise indicating consent, the Customer expressly agrees to and acknowledges the following statements in addition to all sections above:
Subjective Evaluation and Professional Judgment
1.1. The Customer understands that the practical portion of the Examination is based on the subjective judgment of professional assessors designated by the Contractor.
1.2. No further explanation beyond a pass/fail outcome and limited feedback (if provided at the Contractor’s discretion) is required.
Confidentiality of Assessors
2.1. The Customer consents that the Contractor shall keep the identities of its assessors confidential.
2.2. The Customer agrees never to attempt discovering or contacting the assessors. Doing so is a breach leading to immediate disqualification without refund.
Limited Appeal and Final Decision
3.1. The Customer acknowledges the Contractor’s internal review is the sole appeal channel.
3.2. After the Contractor’s final determination, no additional internal re-evaluation is provided.
Pre-Commencement Refund and Thirteen Percent Retention
4.1. The Customer understands that a thirteen percent amount is retained from any refund requested before Examination commencement to cover administrative and banking expenses.
4.2. This sum shall not be considered an unlawful penalty, but a reasonable approximation of the Contractor’s incurred costs.
Definition of Commencement and No Refund Thereafter
5.1. The Customer accepts that “commencement” includes receiving the test login, scheduling details, or any exam-related resources.
5.2. After commencement, there is no refund under any circumstance, barring the single rescheduling opportunity if the Customer is hospitalized or subject to an officially declared state of emergency.
One-Time Force Majeure or Medical Exception
6.1. The Customer realizes that a free reschedule applies solely to a recognized medical hospitalization or a declared national emergency in the Customer’s country of residence.
6.2. Other personal emergencies or personal inconveniences do not warrant a free rescheduling or a refund.
Attendance Threshold (If Applicable)
7.1. Where the Offer demands fifty percent live-session attendance, the Customer declares having met this requirement prior to payment.
7.2. Inability or refusal to prove such attendance is grounds for denial without refund.
No Guarantee of Retakes
8.1. The Customer understands that failing or forfeiting the Examination does not entitle them to another attempt free of charge.
8.2. The Contractor may, at its sole discretion, offer a retake for an additional fee.
Sole Reliance on Written Terms
9.1. The Customer confirms not relying on any oral claims or marketing statements that deviate from these written provisions.
9.2. Only the terms included in this Offer and Addendum govern the Contractor-Customer relationship.
Limitation of Liability and Jurisdiction
10.1. The Customer agrees that the Contractor’s liability cannot exceed the amount actually paid. All legal disputes must be brought before Hong Kong courts, as specified in this Offer.
10.2. Any mandatory local laws do not override these core provisions except where legally required.
Acceptance of Subjectivity and No Further Remedies
11.1. The Customer voluntarily proceeds under the understanding that practical scoring is subjective.
11.2. The Customer renounces any demand for third-party arbitration of the Contractor’s internal decisions, choice of assessors, or final scoring.
Acknowledgment of No Show and Late Arrival Consequences
12.1. The Customer agrees that failing to appear or arriving too late for a scheduled session results in a total forfeiture of the Examination fee.
12.2. The Customer deems this policy fair and necessary given scheduling constraints.
Opportunity to Consult Legal Counsel
13.1. The Customer acknowledges the ability to seek legal counsel or clarification regarding any part of this Offer or the Addendum before accepting.
13.2. Acceptance is given freely, with full appreciation of its legal and practical consequences.
Non-Disparagement and Reputation Protection
14.1. The Customer commits not to publish or spread knowingly false or malicious statements about the Contractor, its staff, or the Examination process.
14.2. Fair feedback, constructive criticism, or good-faith complaints through the Contractor’s internal channels remain permissible, but defamatory claims may result in termination or further legal remedies by the Contractor.
Entire Addendum Integration
15.1. This Disclaimer and Acknowledgments Addendum is integral to the Offer, augmenting the Contractor’s protective clauses.
15.2. If a court finds any subsection invalid, the remainder continues in force to the maximum extent legally permissible.
ECU LIMITED
Registration Number: 76667088
Registered Address: Unit B, Eleventh Floor, Yam Tze Commercial Building,
23 Thomson Road, Wan Chai, Hong Kong
Founder and Owner: Aryna Tserkovna
Official Contact Email: ecu.education.manager@gmail.com
By paying the Examination Fee or otherwise indicating acceptance (including electronic methods), the Customer confirms having read, understood, and irrevocably agreed to all the foregoing clauses, including the detailed “Disclaimer and Acknowledgments Addendum” in Section Nine.
This Public Offer (hereinafter referred to as the “Offer”) is issued by ECU Limited (hereinafter referred to as the “Contractor”), a company incorporated under registration number 76667088, with its registered address at Unit B, Eleventh Floor, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong. The Offer is addressed to any individual (hereinafter referred to as the “Customer”) wishing to pay for and undertake an Examination (including both a theoretical and practical component) associated with the “Crisis Coaching: Crisis Response and Incident Management in Professional Coaching” program.
By electronically accepting this Offer, remitting payment for the Examination Fee, or otherwise indicating acceptance, the Customer confirms full agreement with all the terms and conditions set forth below, forming a legally binding contract governed by the laws of Hong Kong. This Offer is presented solely in the English language, which is the governing version for all purposes.
1. GENERAL PROVISIONS
1.1. Purpose of the Offer
The Contractor provides services to organize, administer, and evaluate an Examination consisting of both a theoretical (test) and a practical component focused on crisis coaching, specifically aligned with the “Crisis Coaching: Crisis Response and Incident Management in Professional Coaching” program. The Examination assesses the Customer’s mastery of the relevant competencies.
1.2. Examination Format and Content
1.2.1. Theoretical Component
The theoretical portion typically includes an online or otherwise administered test, requiring a minimum score of seventy percent correct answers to pass.
1.2.2. Practical Component
The Customer may be required to demonstrate crisis-coaching skills through live role-plays, video submissions, scenario tasks, or other methods at the Contractor’s sole discretion.
1.2.3. Updates and Modifications
The Contractor reserves the right to modify the Examination content, format, or methodology at any time to remain current with professional standards and ensure fairness.
1.3. Certification
Upon achieving at least seventy percent correct answers on the theoretical part and successfully passing the practical requirements, the Customer obtains a Continuing Coach Education Certificate recognized by the International Coaching Federation for continuing education hours. However, the Contractor neither provides nor guarantees any credential (for example, Associate Certified Coach) from the International Coaching Federation.
1.3.1. No Guarantee of Partial Completion or Partial Certification
The Contractor does not award any partial certification, partial hours, or recognition if the Customer fails to complete or pass any portion of the Examination. Only those who successfully pass both the theoretical and practical parts may receive the Continuing Coach Education Certificate.
1.4. Prerequisite for Examination Eligibility
If mandated by the Contractor, the Customer must verify attendance of at least fifty percent of the live sessions in the “Crisis Coaching: Crisis Response and Incident Management in Professional Coaching” program. Failure to prove such attendance entitles the Contractor to refuse Examination access without refund.
1.5. Administration of the Examination and Confidentiality of Assessors
1.5.1. Administration Modalities
The theoretical part may occur online or through any medium chosen by the Contractor, whereas the practical part may be conducted via a live videoconference (such as Google Meet) or require recorded submissions.
1.5.2. Confidentiality of Assessors
To maintain impartiality and prevent undue influence, the identities and personal details of the assessors remain strictly confidential. By accepting this Offer, the Customer waives any right to demand disclosure of the assessors’ names or backgrounds. Any attempt to discover or contact the assessors constitutes a breach resulting in immediate disqualification without refund.
1.6. Timeframe for Providing Results
The Contractor endeavors to provide official Examination results (for instance, the theoretical test score and the pass or fail determination for the practical portion) within one week after the Customer completes both parts of the Examination, subject to reasonable extensions in the event of technical or administrative issues.
1.7. Electronic Acceptance
The Customer’s electronic acceptance, payment of the Examination Fee, or similar affirmative action verifying consent creates a valid contract under Hong Kong law, without the need for a separate physical signature.
2. CONDITIONS FOR THE PROVISION OF EXAMINATION SERVICES
2.1. Registration and Payment
The Customer must pay the total Examination Fee before receiving credentials or scheduling for the theoretical and/or practical components. If payment is delayed or incomplete, the Contractor may refuse or postpone the Examination.
2.2. Commencement of the Examination
The Examination is deemed commenced once the Contractor provides any Examination-specific materials, schedules, or login credentials, irrespective of whether the Customer has accessed them. After commencement, no refunds apply except as set forth herein.
2.3. Examination Schedule, Attendance, No Show, and Lateness
2.3.1. Scheduling
The Contractor will communicate the date, time, and platform for both theoretical and practical tasks. The Customer is responsible for verifying the correct time zone and attending or submitting materials punctually.
2.3.2. No Show
Failure to attend or connect at the scheduled time for the practical session results in forfeiture with no refund.
2.3.3. Late Arrival
If the Customer joins after any stated grace period (for instance, ten minutes), the Contractor may deny entry, and the Examination fee is forfeited.
2.3.4. Limited Force Majeure or Medical Exception
Notwithstanding the foregoing, if an officially declared state of emergency in the Customer’s country of residence or a medically certified hospitalization prevents the Customer from participating, the Contractor may (at its sole discretion) allow a one-time rescheduling without additional cost, provided the Customer furnishes timely documentation.
2.4. Examination Materials and Submissions
The Customer shall submit all required materials (such as recorded assignments or written tasks) in accordance with the Contractor’s instructions and deadlines. Submissions that are late or improperly formatted may result in a fail determination without refund.
2.5. Passing Criteria
2.5.1. Theoretical Test
The Customer must achieve at least seventy percent correct answers.
2.5.2. Practical Assessment
The Customer’s crisis-coaching proficiencies are evaluated solely by the Contractor’s appointed assessors, using subjective professional judgment. The Contractor is not required to provide detailed scoring breakdowns.
2.6. Retake Policy
No retake or second attempt is guaranteed. The Contractor, at its discretion, may allow a retake or partial reexamination for an additional fee if the Customer fails or forfeits the original Examination.
2.7. Prohibition on Unauthorized Recording or Distribution
The Customer shall not record (audio, video, screenshot, or otherwise) any portion of the practical or theoretical Examination sessions unless explicitly authorized in writing by the Contractor. If the Contractor permits internal recording for quality control or internal review, the Customer may not retain, share, or publish such recordings. Any unauthorized recording or distribution is grounds for immediate termination without refund.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer’s Rights
3.1.1. Fair Assessment
The Customer is entitled to a good-faith evaluation of both theoretical and practical portions in accordance with the Contractor’s stated methods.
3.1.2. Complaints and Appeals
The Customer may file formal complaints or appeals through the Contractor’s internal procedure described in Section Six.
3.1.3. Refund Before Commencement
The Customer may request a refund before the Examination commences, subject to a thirteen percent retention for administrative costs (see Section Four). No refund is available after commencement, except for the single rescheduling option in Section 2.3.4.
3.2. Customer’s Obligations
3.2.1. Timely Payment
The Customer must pay the entire Examination Fee in advance, and the Contractor may withhold scheduling or materials until full payment is received.
3.2.2. Compliance with Rules
The Customer shall follow the schedules, technology requirements, codes of conduct, and academic honesty standards set by the Contractor.
3.2.3. Proof of Eligibility
If the Contractor requires fifty percent attendance in live sessions, the Customer must supply documentation proving compliance before being allowed to take the Examination.
3.3. Contractor’s Rights
3.3.1. Right to Payment
The Contractor may refuse to deliver any Examination-related materials or appointments unless full payment has been confirmed.
3.3.2. Right to Determine and Modify Logistics
The Contractor may adjust content, scheduling, or technical methodologies, as needed, to align with professional standards.
3.3.3. Right to Refuse Service
The Contractor can terminate or decline services if the Customer breaches any provision of this Offer, including attempts to contact assessors, cheating, or misconduct.
3.3.4. Immediate Termination for Misconduct
In case of harassment, threats, blackmail, or other malicious behavior by the Customer, the Contractor may immediately terminate the Customer’s participation in the Examination without refund.
3.4. Contractor’s Obligations
3.4.1. Provide the Examination
The Contractor shall administer the theoretical and practical components, ensuring a reasonable professional environment.
3.4.2. Timely Results
The Contractor aims to deliver final pass or fail results within one week after completion of both parts, barring any need for short administrative or technical extensions.
3.4.3. Complaint and Appeal System
The Contractor maintains an internal process (Section Six) for addressing Customer concerns.
4. COST AND PAYMENT PROCEDURE
4.1. Examination Fee
The total fee for evaluating both theoretical and practical components is sixty-five (65,00) United States Dollars. This amount covers exam organization, assessment, and issuance of the Continuing Coach Education Certificate if the Customer passes.
4.2. Payment Method
The Contractor will provide an invoice or online payment link. Payment may be accepted in United States Dollars, Euros, Hong Kong Dollars, or another mutually agreed currency. The Customer must ensure funds are credited to the Contractor’s account before scheduling is finalized.
4.3. Refund Policy and Thirteen Percent Retention
4.3.1. Before Commencement
If the Customer requests a refund before the Examination is deemed commenced (see Section 2.2), the Contractor shall retain thirteen percent of the fee for banking and administrative expenses.
4.3.2. After Commencement
No refund is granted once the Examination has commenced, irrespective of non-attendance, failure, or dissatisfaction, except for the singular rescheduling option due to a declared state of emergency or hospitalization (see Section 2.3.4).
4.4. Confirmation of Payment
The Contractor will issue a written confirmation (for example, via electronic mail) upon successful receipt of the Customer’s payment. Until such confirmation, the Contractor is not obligated to schedule or permit Examination access.
5. EVALUATION RESULTS AND APPEALS
5.1. Assessment Determination
5.1.1. Theoretical Score
The Customer must achieve at least seventy percent correct answers in the test.
5.1.2. Practical Judgment
The Contractor’s appointed assessors shall determine if the Customer meets required competencies. Detailed scoring rubrics are not disclosed. The final decision rests with the Contractor.
5.2. Notification of Results
The Contractor will communicate the pass or fail outcome (and possibly limited feedback) within one week after the Customer completes both portions, absent any exceptional circumstances.
5.3. Appeal Process
5.3.1. The Customer may submit a written appeal within fifteen days of receiving the result, outlining specific reasons.
5.3.2. The Contractor assigns an alternative qualified evaluator or panel to review the Customer’s materials within fifteen days. This second decision is final and closes the internal appeal process.
5.4. No Disclosure of Proprietary Methods
The Customer agrees that the Contractor is not obliged to divulge question banks, scoring protocols, or assessors’ personal data. The Customer fully waives any right to demand such information.
6. LIABILITY AND DISPUTE RESOLUTION
6.1. Liability
The Contractor’s total liability for any claim under this Offer shall be capped at the fees actually paid by the Customer for the Examination. Under no circumstances shall the Contractor be liable for indirect, incidental, special, emotional, consequential, or exemplary damages, or any form of non-economic losses resulting from or in connection with the Examination.
6.2. Internal Dispute Resolution
Before resorting to external legal remedies, the parties must follow the Contractor’s internal process:
- Direct Discussion: The Customer contacts a manager or designated representative for an attempt at amicable resolution.
- Formal Complaint: If unresolved, the Customer lodges a written complaint within seven days at ecu.education.manager@gmail.com or through a specified complaint form.
- Managerial Review: The program manager reviews and responds within fourteen days.
- Final Appeal: If the Customer remains dissatisfied, a final written appeal may be submitted within fourteen days of the manager’s decision.
- Conclusive Decision: The Contractor completes the appeal review within fourteen days, issuing a final conclusion internally.
If the issue remains unresolved after exhausting the internal process, either party may proceed with legal action in Hong Kong courts, providing at least ten days’ written notice to the other party.
7. POLICIES AND PHILOSOPHY
7.1. Ethical and Professional Commitment
By accepting this Offer, the Customer affirms awareness that the Contractor follows recognized crisis-coaching standards, striving for fairness while preserving exam integrity.
7.2. Data Protection and Confidentiality
7.2.1. Compliance
The Contractor complies with relevant laws in Hong Kong and, to a reasonable extent, recognized international data protection norms.
7.2.2. Scope of Use
The Contractor collects personal data solely for scheduling, administering, and evaluating the Examination, as well as issuing the certificate if applicable.
7.2.3. Retention
Examination and personal data may be retained as necessary for contractual and legal obligations, then securely archived or destroyed thereafter.
7.2.4. Third-Party Involvement
Should the Contractor employ external service providers (for instance, secure payment gateways), confidentiality obligations shall be required of such providers.
7.2.5. Proprietary Rights and Intellectual Property
All Examination materials (including questions, scripts, role-play tasks, model answers, or platform content) remain the Contractor’s exclusive property. The Customer shall not copy, distribute, publish, or share these materials without written authorization. Any breach may result in legal action, damages, or immediate termination of the Customer’s participation without refund.
7.2.6. Non-Disclosure of Examination Content
The Customer shall not reveal, share, or otherwise disseminate specific content of the Examination, whether theoretical or practical. Unauthorized disclosure of any questions, tasks, or recording is strictly forbidden and constitutes a breach of confidentiality.
7.3. Diversity, Equality, and Non-Discrimination
The Contractor prohibits discrimination based on race, religion, gender, orientation, disability, or other legally protected grounds under Hong Kong law. The Customer shall also refrain from discriminatory, harassing, or hateful conduct, which warrants immediate termination without refund.
7.4. Integrity and Transparency Statement
The Contractor endeavors to maintain professional ethics. The Customer must avoid academic dishonesty, impersonation, or attempts to manipulate results. Any such conduct leads to automatic termination without a refund.
7.5. Complaint and Appeal Policies
The Customer has the right to file grievances as elaborated in Section Six. The Contractor’s final internal decision is binding within the Contractor’s scope.
7.6. Language and Governing Version
This Offer is issued exclusively in English. Any translation or summary in another language is for convenience only. In case of conflict, the English text prevails.
7.7. Non-Disparagement
The Customer agrees not to publish or communicate any false or malicious statement regarding the Contractor, its staff, or the Examination process that may harm the Contractor’s reputation. Good-faith complaints or feedback through the internal complaint process remain permitted, but knowingly false or defamatory allegations may result in immediate termination or legal action.
8. FINAL PROVISIONS
8.1. Effective Date
This Offer takes effect on the date it is published on the Contractor’s official website and remains valid unless withdrawn or superseded by an updated version.
8.2. Amendments
The Contractor may amend or update this Offer by publishing a revised version. Unless specified otherwise, changes take effect immediately upon publication. The Customer is responsible for reviewing any updated terms prior to payment.
8.3. Entire Agreement
This Offer, together with any references or supplementary instructions from the Contractor, constitutes the complete agreement concerning the Examination, superseding all previous statements or representations.
8.4. Severability
If any clause in this Offer is held invalid or unenforceable by a competent authority, the other clauses remain valid and enforceable to the fullest extent permissible by law.
8.5. Notices
All notices or communications shall be in writing. For the Contractor, the official email is ecu.education.manager@gmail.com, unless otherwise indicated in writing. Notices are deemed received within twenty-four hours of being sent, absent a verifiable notice of delivery failure. The Customer is responsible for ensuring the email address on file is accurate and up to date.
8.6. Governing Law
This Offer and any disputes arising under or related to it shall be governed by and construed in accordance with the laws of Hong Kong, and the courts of Hong Kong shall have exclusive jurisdiction.
8.7. Waiver of Foreign Laws
To the maximum extent allowed by applicable legislation, the Customer expressly waives the application of consumer protection or contract regulations from any jurisdiction outside Hong Kong that would conflict with or invalidate any provision of this Offer.
9. DISCLAIMER AND ACKNOWLEDGMENTS ADDENDUM
By accepting this Offer, paying the Examination Fee, or otherwise indicating consent, the Customer expressly agrees to and acknowledges the following statements in addition to all sections above:
Subjective Evaluation and Professional Judgment
1.1. The Customer understands that the practical portion of the Examination is based on the subjective judgment of professional assessors designated by the Contractor.
1.2. No further explanation beyond a pass/fail outcome and limited feedback (if provided at the Contractor’s discretion) is required.
Confidentiality of Assessors
2.1. The Customer consents that the Contractor shall keep the identities of its assessors confidential.
2.2. The Customer agrees never to attempt discovering or contacting the assessors. Doing so is a breach leading to immediate disqualification without refund.
Limited Appeal and Final Decision
3.1. The Customer acknowledges the Contractor’s internal review is the sole appeal channel.
3.2. After the Contractor’s final determination, no additional internal re-evaluation is provided.
Pre-Commencement Refund and Thirteen Percent Retention
4.1. The Customer understands that a thirteen percent amount is retained from any refund requested before Examination commencement to cover administrative and banking expenses.
4.2. This sum shall not be considered an unlawful penalty, but a reasonable approximation of the Contractor’s incurred costs.
Definition of Commencement and No Refund Thereafter
5.1. The Customer accepts that “commencement” includes receiving the test login, scheduling details, or any exam-related resources.
5.2. After commencement, there is no refund under any circumstance, barring the single rescheduling opportunity if the Customer is hospitalized or subject to an officially declared state of emergency.
One-Time Force Majeure or Medical Exception
6.1. The Customer realizes that a free reschedule applies solely to a recognized medical hospitalization or a declared national emergency in the Customer’s country of residence.
6.2. Other personal emergencies or personal inconveniences do not warrant a free rescheduling or a refund.
Attendance Threshold (If Applicable)
7.1. Where the Offer demands fifty percent live-session attendance, the Customer declares having met this requirement prior to payment.
7.2. Inability or refusal to prove such attendance is grounds for denial without refund.
No Guarantee of Retakes
8.1. The Customer understands that failing or forfeiting the Examination does not entitle them to another attempt free of charge.
8.2. The Contractor may, at its sole discretion, offer a retake for an additional fee.
Sole Reliance on Written Terms
9.1. The Customer confirms not relying on any oral claims or marketing statements that deviate from these written provisions.
9.2. Only the terms included in this Offer and Addendum govern the Contractor-Customer relationship.
Limitation of Liability and Jurisdiction
10.1. The Customer agrees that the Contractor’s liability cannot exceed the amount actually paid. All legal disputes must be brought before Hong Kong courts, as specified in this Offer.
10.2. Any mandatory local laws do not override these core provisions except where legally required.
Acceptance of Subjectivity and No Further Remedies
11.1. The Customer voluntarily proceeds under the understanding that practical scoring is subjective.
11.2. The Customer renounces any demand for third-party arbitration of the Contractor’s internal decisions, choice of assessors, or final scoring.
Acknowledgment of No Show and Late Arrival Consequences
12.1. The Customer agrees that failing to appear or arriving too late for a scheduled session results in a total forfeiture of the Examination fee.
12.2. The Customer deems this policy fair and necessary given scheduling constraints.
Opportunity to Consult Legal Counsel
13.1. The Customer acknowledges the ability to seek legal counsel or clarification regarding any part of this Offer or the Addendum before accepting.
13.2. Acceptance is given freely, with full appreciation of its legal and practical consequences.
Non-Disparagement and Reputation Protection
14.1. The Customer commits not to publish or spread knowingly false or malicious statements about the Contractor, its staff, or the Examination process.
14.2. Fair feedback, constructive criticism, or good-faith complaints through the Contractor’s internal channels remain permissible, but defamatory claims may result in termination or further legal remedies by the Contractor.
Entire Addendum Integration
15.1. This Disclaimer and Acknowledgments Addendum is integral to the Offer, augmenting the Contractor’s protective clauses.
15.2. If a court finds any subsection invalid, the remainder continues in force to the maximum extent legally permissible.
ECU LIMITED
Registration Number: 76667088
Registered Address: Unit B, Eleventh Floor, Yam Tze Commercial Building,
23 Thomson Road, Wan Chai, Hong Kong
Founder and Owner: Aryna Tserkovna
Official Contact Email: ecu.education.manager@gmail.com
By paying the Examination Fee or otherwise indicating acceptance (including electronic methods), the Customer confirms having read, understood, and irrevocably agreed to all the foregoing clauses, including the detailed “Disclaimer and Acknowledgments Addendum” in Section Nine.
