Public Offer / Terms of Service for the Provision of Informational Services in the Form of Distance Learning

Contractor: ECU Limited, Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong (Reg. No. 76667088)
Contact email: ecu.education.manager@gmail.com

This Public Offer (the “Offer”) constitutes an offer to any legally capable individual (the “Customer”) to enter into a legally binding agreement with ECU Limited (the “Contractor”) for the provision of informational services in the form of distance learning (the “Services”) on the terms set out below.

By accepting this Offer, the Customer confirms that they have read, understood and unconditionally agree to this Offer and the Policies and Privacy Policy referenced herein.


1. DEFINITIONS
1.1. Program / Course means the distance learning program/course selected by the Customer, the description of which (content, duration, format, minimum volume) is published on the Contractor’s website and/or in the checkout interface and/or in the LMS.
1.2. LMS (Learning Management System) means the learning management system used for delivery and administration of the Program, as determined by the Contractor.
1.3. Platforms means any online tools designated by the Contractor for delivery of the Services, including (without limitation) video conferencing, communication and collaboration tools.
1.4. Start Date (LMS Access Date) means the date on which the Customer is granted access to the LMS after the payment is credited; such date is recorded in the LMS and/or notified by email.
1.5. Training Term means 5 (five) months from the Start Date, unless otherwise stated in the Program description.
1.6. Policies means the Contractor’s policies and rules published in the LMS and/or on the Contractor’s website, including (without limitation) attendance/rescheduling rules, code of conduct and complaint (grievance) procedure. Policies may be updated under Section 14.
1.7. Privacy Policy / Privacy Notice means the Contractor’s privacy notice published at https://european-coaching.university/privacy_policy (as updated from time to time). The Privacy Policy forms an integral part of this Offer.
1.8. Business Day means a day (other than Saturday, Sunday or a public holiday) on which banks are generally open for business in Hong Kong.


2. SUBJECT OF THE OFFER
2.1. The Contractor provides the Customer with the Services under the selected Program, and the Customer pays for the Services.
2.2. The Services are informational/consulting in nature and aimed at professional skill development. The Program is not a state‑accredited academic degree in Hong Kong. The word “University” may be used as a brand/trade name.
2.3. The Contractor may engage third parties (trainers, mentors, assessors and other specialists) to deliver the Services and remains responsible for their work within the scope of the Services.


3. ACCEPTANCE AND CONTRACT FORM
3.1. The Customer accepts (accedes to) this Offer by completing payment through the Contractor’s authorized payment channels (including checkout payment providers) and/or by any other explicit method indicated by the Contractor.
3.2. This Offer and the Customer’s acceptance constitute a binding agreement. The Parties acknowledge the legal validity of electronic means of contracting and communication.
3.3. No act of services rendered is required. LMS logs, Platform attendance reports and email correspondence may serve as evidence of performance and communications.
3.4. If the Parties additionally execute an individual agreement (Agreement) electronically, such individual Agreement shall prevail in case of any discrepancies, and this Offer applies only to the extent it does not contradict that individual Agreement.
3.5. Notices. Notices under this Offer may be sent by email and/or via the LMS (or another Platform designated by the Contractor). A notice is deemed delivered at the moment of sending, provided that the sender has system confirmation of dispatch (where available).


4. PROGRAM FORMAT AND MINIMUM VOLUME
4.1. Unless otherwise stated in the Program description, the Program is delivered in a blended format:
(a) asynchronous learning through the LMS; and
(b) synchronous sessions delivered via the Platforms.
4.2. The minimum volume and key elements (hours, sessions, mentoring, evaluation) are specified in the Program description published by the Contractor and/or communicated in the LMS.
4.3. The Contractor may update teaching materials, schedules and internal procedures as reasonably necessary, provided that such updates do not reduce the minimum volume of Services and do not materially worsen the Customer’s rights.


5. SCHEDULING, RESCHEDULING, NO‑SHOWS AND MAKE‑UPS
5.1. The learning schedule and time zones are communicated in the LMS and/or by email. Unless expressly stated otherwise, legally relevant dates and times are determined in Hong Kong Time (HKT, UTC+8).
5.2. Rescheduling is permitted with at least 24 hours’ notice. Additional rules (including limits on free reschedules, lateness, no‑shows and make‑ups) are set out in the Policies and/or the Program description and are binding.
5.3. If the Customer misses mandatory elements, the Customer may be required to make up missed elements within the Training Term and/or purchase paid make‑ups at the Contractor’s current rates published on the Contractor’s website (as updated from time to time).


6. FEES AND PAYMENT
6.1. Payment method: lump sum (one‑time payment). The Program price is indicated on the Contractor’s website and/or in the checkout interface.
6.2. Checkout Confirmation prevails. The definitive price, currency and payment details are those displayed in the checkout interface of the Contractor’s authorized payment provider(s) and confirmed by the payment receipt/invoice/confirmation (the “Checkout Confirmation”). In case of discrepancy, the Checkout Confirmation prevails.
6.3. Payment is deemed completed when the funds are credited to the Contractor’s account (or to the account of its authorized payment provider).
6.4. Customer’s bank instalments / credit. If the Customer independently uses a bank instalment, credit or “pay later” product offered by the Customer’s bank/payment provider, such arrangement is made solely between the Customer and that bank/provider. The Contractor is not a party to such arrangement. For the purposes of this Offer, payment is deemed made when the funds are credited under clause 6.3.
6.5. Access to the LMS is granted after payment is credited. Prior to payment, the Contractor is not obliged to provide access or conduct sessions.
6.6. Customer contact details. When paying and registering, the Customer shall provide accurate contact details and ensure the email address used is correct and accessible, as it may be used for receipts, access credentials and notices.


7. REFUNDS AND TERMINATION BY CUSTOMER
7.1. The Customer may terminate the agreement by giving at least fifteen (15) calendar days’ written notice by email.
7.2. In such case, the Contractor refunds fees paid for Services not yet rendered as of the effective termination date (calculated under clause 7.6), less a fixed deduction of 13% of the refund amount to cover the Contractor’s taxes and transaction costs incurred in receiving the payment and processing the refund. The deduction is calculated as 13% of the refund amount, unless mandatory law requires otherwise.
7.3. A 100% refund of amounts paid (less the 13% deduction) is available if:
(a) the Customer has attended no more than two (2) synchronous sessions; and
(b) the Customer submits a refund request within fourteen (14) calendar days from the Start Date.
7.4. The last day to request any refund is the last day of the Training Term. After more than 50% of the Training Term has elapsed, proportional refund does not apply, unless mandatory law requires otherwise.
7.5. Refund procedure: a written request from the payer’s email used in payment, with proof of identity and proof of payment, sent to ecu.education.manager@gmail.com. Processing time is at least fifteen (15) calendar days from receipt of a complete request. Refunds are made to the original payment instrument where technically possible.
7.6. Calendar pro rata method. The Parties agree that the Services are deemed rendered evenly over the Training Term on a calendar basis (calendar pro rata). The rendered portion as of a given date is calculated as:
Rendered Portion = Elapsed Days / Total Days,
where:
(a) “Total Days” is the total number of calendar days in the Training Term from the Start Date (inclusive) to the Training Term end date (exclusive). The Training Term end date is the date falling five (5) calendar months after the Start Date; if the corresponding day does not exist in that month, the Training Term end date is the last calendar day of that month; and
(b) “Elapsed Days” is the number of calendar days from the Start Date (inclusive) to the effective termination date (exclusive).
Accordingly, the value of Services not yet rendered equals the amount actually paid to the Contractor multiplied by (1 − Rendered Portion). Calculations are made in the currency of payment and rounded to the smallest currency unit.


8. CONTRACTOR TERMINATION; SUSPENSION
8.1. The Contractor may suspend access (including pending investigation) or terminate the agreement for material breach, including breach of IP/confidentiality/recording rules and/or the Policies.
8.2. Termination by Contractor without cause. The Contractor may terminate the agreement with one (1) calendar day’s notice and refund the unrendered portion (less the 13% deduction), unless mandatory law requires otherwise.
8.3. Impossibility / key Platforms. If delivery of the Program becomes impossible due to force majeure and/or discontinuation of key Platforms beyond the Contractor’s reasonable control, the Contractor may terminate the agreement with one (1) calendar day’s notice and refund the unrendered portion (less the 13% deduction), unless mandatory law requires otherwise.


9. INTELLECTUAL PROPERTY; NO SHARING; NON‑COMPETE
9.1. All IP rights in the Contractor’s materials belong to the Contractor (or its licensors). The Customer receives a limited, non‑transferable, non‑exclusive licence for personal learning only.
9.2. The Customer shall not share LMS access, Platform accounts or materials with third parties. To the maximum extent permitted by applicable law, breach may result in immediate access blocking/suspension without refund.
9.3. The Customer shall not copy, publish, distribute or create competing/similar programs based on the Contractor’s materials or Program structure. In case of breach, the Customer shall pay liquidated damages (not a penalty) of USD 20,000 and the Contractor may seek injunctive relief.
9.4. Non‑solicitation / non‑circumvention: during the term and 12 (twelve) months after termination the Customer shall not engage the Contractor’s trainers/mentors/assessors directly in circumvention. Liquidated damages: USD 2,000 per instance.


10. RECORDING, DATA PROCESSING AND PRIVACY (SUMMARY)
10.1. The Customer acknowledges that the Program is delivered in a digital environment. Sessions may be recorded, and related data (including transcripts, summaries and analytics) may be processed, including by automated and AI‑assisted tools, to deliver the Services, administer the Program, ensure quality and safety, prevent fraud, maintain records and resolve disputes.
10.2. Detailed terms on personal data processing, recordings, retention, cross‑border transfers, Customer rights and any marketing use (including opt‑out/consent mechanisms) are set out in the Contractor’s Privacy Policy / Privacy Notice published at https://european-coaching.university/privacy_policy, which forms an integral part of this Offer.
10.3. The Customer must not record, screenshot or otherwise capture non‑public Sessions or materials except as expressly permitted by the Policies/Privacy Policy and with required third‑party consents.


11. COMPLAINTS (GRIEVANCE) PROCEDURE — CONDITION PRECEDENT
11.1. The Customer shall first attempt to resolve any issue directly with the involved party (trainer/mentor/manager).
11.2. If unresolved, the Customer must submit a written complaint within seven (7) calendar days of the issue arising by emailing ecu.education.manager@gmail.com (or using the official form if published). The Program Manager reviews the complaint within fourteen (14) calendar days.
11.3. Appeals must be submitted within an additional fourteen (14) calendar days from the response.
11.4. Completion of this internal grievance and appeal procedure is a mandatory condition precedent to filing any lawsuit or initiating legal proceedings against the Contractor, unless mandatory law prohibits such limitation.


12. LIABILITY; DISCLAIMERS
12.1. No guarantee of results. Services are not medical, psychotherapeutic or psychological counselling.
12.2. To the maximum extent permitted by applicable law, the Contractor’s aggregate liability shall not exceed the amount actually paid by the Customer for the relevant training period. The Contractor shall not be liable for indirect, punitive or consequential damages. Nothing limits liability that cannot be excluded or limited under applicable law.


13. GOVERNING LAW; DISPUTES; FORCE MAJEURE
13.1. Governing law: Hong Kong. Jurisdiction: non‑exclusive courts of Hong Kong, unless mandatory law requires otherwise.
13.2. Pre‑trial claim procedure: a written claim by email; response within ten (10) Business Days.
13.3. Force majeure procedure: the affected Party shall notify the other Party within five (5) Business Days after it becomes aware of the force majeure event and shall provide reasonable evidence within forty‑five (45) calendar days. Deadlines are extended for the duration of force majeure. If force majeure continues for more than fifty (50) consecutive calendar days, either Party may terminate the agreement by written notice; in such case, the Contractor provides a proportional refund for Services not rendered (less the 13% deduction), unless mandatory law requires otherwise.


14. OFFER AND POLICIES UPDATES
14.1. The Contractor may update this Offer by publishing a new version on the website. A new version applies only to Customers who accept the Offer after the publication date.
14.2. Policies and/or the Privacy Policy may be updated by publication in the LMS and/or on the Contractor’s website and/or by email notice. Unless stated otherwise, updates become effective on the 5th (fifth) calendar day after publication/notice. Updates shall not materially reduce the Customer’s rights and shall not reduce the minimum volume of Services.


15. CONTRACTOR DETAILS
ECU Limited (Reg. No. 76667088)
Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong
Email: ecu.education.manager@gmail.com
Effective date of this Offer: 07.01.2026
ECU
© 2026. All rights reserved.
+420774565549