PUBLIC OFFER FOR TRAINING IN "CRISIS COACHING: CRISIS RESPONSE AND INCIDENT MANAGEMENT IN PROFESSIONAL COACHING" COURSE
This public offer (hereinafter referred to as the "Offer") is made by ECU Limited (hereinafter referred to as the "Contractor"), registration number 76667088, located at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. This Offer is intended for individuals (hereinafter referred to as the "Customer") wishing to take the "Crisis Coaching: Crisis Response and Incident Management in Professional Coaching" course (hereinafter referred to as the "Course").
Acceptance of this Offer by the Customer indicates agreement with the terms forming a binding contract between the Contractor and the Customer.
IMPORTANT NOTE
Individual contracts may be concluded for specific participants, clarifying collaboration details, procedures, and rights. In case of discrepancies between the terms of the individual contract and this Offer, the individual contract takes precedence.
1. GENERAL PROVISIONS
1.1. The Contractor undertakes to provide information and consulting services in the form of distance learning for the Course, and the Customer undertakes to pay for these services in the manner and terms specified in this Offer.
1.2. The scope of services, including the number of training hours, format, duration, conditions of provision, and requirements for successful completion of the Course, is determined by this Offer.
1.3. Signing of the Service Acceptance Act is not required to confirm the fact of service provision. Electronic acceptance of this Offer has legal force.
1.4. Services may be provided in Russian and/or English languages.
1.5. The Contractor has the right to engage third parties for the provision of Services, ensuring the confidentiality of the Customer's information. Data transfer to third parties is carried out to the extent necessary for organizational or operational tasks, in accordance with Hong Kong data protection legislation.
1.6. Electronic signature of this Offer is considered legally binding.
2. CONDITIONS OF SERVICE PROVISION
2.1. Services are provided in the format of webinars, online lectures, practical workshops, supervisions, group and individual work, and may include recorded materials. The format and schedule of classes are communicated to the Customer during registration or at the beginning of the Course.
2.2. The Course is developed and conducted by trainers certified by the International Coaching Federation (ICF) at ACC, PCC, or MCC levels, following ICF standards.
2.3. To receive the ICF CCE certificate for successful course completion, the Customer must meet the following conditions: 2.3.1 Condition 1: The Customer must attend at least 50% of classes in real-time. The remaining 50% may be viewed as recordings (if provided by the Course). 2.3.2 Condition 2: The Customer must complete all practical assignments and participate with camera enabled in supervision sessions (if applicable). 2.3.3 Condition 3: The Customer must successfully pass the final test or exam (if applicable). 2.3.4 The Customer is informed and understands that the final test is considered "successfully" passed if the customer provides more than 70% correct answers. If the customer provides less than 70% correct answers, the final test is considered not successfully passed. 2.3.5 The Contractor is not responsible for the customer's successful compliance with each condition required for certification and does not guarantee that having started the course, the customer will "successfully" complete it.
2.4. Upon successful completion of the Course, the Customer may receive a certificate (subject to meeting all requirements). Course completion alone does not guarantee obtaining any additional status or accreditation from ICF, as this is beyond the Contractor's control.
2.5. All copyrights to training materials belong to the Contractor. The Customer is prohibited from copying, downloading, or distributing materials without the Contractor's written consent. Violation results in a fine of 20,000 (twenty thousand) US dollars and immediate cessation of material use.
2.6. The Contractor's materials include:
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. The Customer has the right to:
4. SERVICE COST AND PAYMENT PROCEDURE
4.1. The Course cost is 300 (three hundred) US dollars for the entire Course (14 sessions) or 25 (twenty-five) US dollars per session if the Contractor provides such option.
4.2. Payment is made through an online payment system. Payment link is provided by the Contractor. Payment can be made in USD, EUR, HKD, or other currency specified by the Contractor.
4.3. Payment is considered complete upon funds being credited to the Contractor's account.
4.4. The Customer must pay for services before service commencement. Non-compliance with the payment schedule, if established, may result in suspension or termination of services without refund.
5. REFUND POLICY
5.1. The Customer is entitled to a refund before the actual start of services with a 13% retention for banking expenses and taxes. No refund is provided after service commencement. Service commencement is considered to be the provision of login credentials, addition to the group chat, or start of the first online session.
5.2. For a refund, the Customer must send a written request via email to the Contractor, indicating full name, refund amount, payment date, refund details, payment confirmation copy, and reason for refund.
5.3. Refunds are processed within 15 (fifteen) days of receiving the refund request. After service commencement, refunds are not possible except in cases explicitly provided for in this Offer.
6. POLICIES, PHILOSOPHY, DISPUTE RESOLUTION
6.1. General policy regarding people with disabilities: The Contractor ensures equal opportunities for all qualified persons with disabilities.
6.2. Learning opportunities for persons with disabilities: The Contractor's goal is to provide conditions meeting each student's needs, including those with disabilities.
6.3. Diversity, equality, inclusion, and fairness statement: The Contractor adheres to ICF values, including integrity, equality, collaboration, and respect.
6.4. Non-discrimination policy: The Contractor prohibits discrimination on any grounds and ensures a safe and fair environment.
6.5. Complaint policy: The Customer agrees to follow internal complaint and appeal procedures as specified below.
6.6. Complaint and appeal procedure:
6.8. Course participation: Course is designed for interactive engagement. Customer must participate in discussions, practical assignments, and notify in advance of absences.
6.9. Behavioral standards: Customer must maintain professional ethics, respect trainers and other participants. Violations may result in immediate service termination without refund.
6.10. Partial course completion policy: For partial hour accreditation or credits, Customer may contact Contractor for additional information.
6.11. Payment and fees policy: All registrations are first-come-first-served, priority determined by payment timing.
6.12. Credit transfer policy: Customers with ICF-accredited hours from other programs may submit documentation for transfer consideration.
6.13. Illness policy: In case of illness, Customer may access session recordings. Missing over 50% of hours may require additional effort at Customer's expense or transfer to another course cohort.
6.14. Program ownership: All program rights belong to ECU Limited founder, Aryna Tserkovna.
6.15. Integrity, ethics, and transparency statement: Contractor follows ICF Code of Ethics, commits to honesty, and avoids dishonest sales practices.
6.16. Philosophy: Contractor aims to help students develop practical coaching skills.
6.17. Policy violations: Violation of any policy or behavioral standards may result in service termination without refund if service has commenced. If service hasn't started, refund possible with 13% retention.
7. FINAL PROVISIONS
7.1. This Offer becomes effective upon publication on Contractor's official website and remains valid until withdrawn or modified.
7.2. Contractor may modify the Offer by publishing updated versions. Changes effective upon publication.
7.3. Customer confirms accuracy of their data and agrees to notify Contractor of changes.
7.4. Customer's acceptance of Offer confirms agreement with all terms, including refund conditions, attendance requirements, policies, dispute resolution procedures, confidentiality, material usage, applicable law, and consequences of term violations.
This public offer (hereinafter referred to as the "Offer") is made by ECU Limited (hereinafter referred to as the "Contractor"), registration number 76667088, located at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. This Offer is intended for individuals (hereinafter referred to as the "Customer") wishing to take the "Crisis Coaching: Crisis Response and Incident Management in Professional Coaching" course (hereinafter referred to as the "Course").
Acceptance of this Offer by the Customer indicates agreement with the terms forming a binding contract between the Contractor and the Customer.
IMPORTANT NOTE
Individual contracts may be concluded for specific participants, clarifying collaboration details, procedures, and rights. In case of discrepancies between the terms of the individual contract and this Offer, the individual contract takes precedence.
1. GENERAL PROVISIONS
1.1. The Contractor undertakes to provide information and consulting services in the form of distance learning for the Course, and the Customer undertakes to pay for these services in the manner and terms specified in this Offer.
1.2. The scope of services, including the number of training hours, format, duration, conditions of provision, and requirements for successful completion of the Course, is determined by this Offer.
1.3. Signing of the Service Acceptance Act is not required to confirm the fact of service provision. Electronic acceptance of this Offer has legal force.
1.4. Services may be provided in Russian and/or English languages.
1.5. The Contractor has the right to engage third parties for the provision of Services, ensuring the confidentiality of the Customer's information. Data transfer to third parties is carried out to the extent necessary for organizational or operational tasks, in accordance with Hong Kong data protection legislation.
1.6. Electronic signature of this Offer is considered legally binding.
2. CONDITIONS OF SERVICE PROVISION
2.1. Services are provided in the format of webinars, online lectures, practical workshops, supervisions, group and individual work, and may include recorded materials. The format and schedule of classes are communicated to the Customer during registration or at the beginning of the Course.
2.2. The Course is developed and conducted by trainers certified by the International Coaching Federation (ICF) at ACC, PCC, or MCC levels, following ICF standards.
2.3. To receive the ICF CCE certificate for successful course completion, the Customer must meet the following conditions: 2.3.1 Condition 1: The Customer must attend at least 50% of classes in real-time. The remaining 50% may be viewed as recordings (if provided by the Course). 2.3.2 Condition 2: The Customer must complete all practical assignments and participate with camera enabled in supervision sessions (if applicable). 2.3.3 Condition 3: The Customer must successfully pass the final test or exam (if applicable). 2.3.4 The Customer is informed and understands that the final test is considered "successfully" passed if the customer provides more than 70% correct answers. If the customer provides less than 70% correct answers, the final test is considered not successfully passed. 2.3.5 The Contractor is not responsible for the customer's successful compliance with each condition required for certification and does not guarantee that having started the course, the customer will "successfully" complete it.
2.4. Upon successful completion of the Course, the Customer may receive a certificate (subject to meeting all requirements). Course completion alone does not guarantee obtaining any additional status or accreditation from ICF, as this is beyond the Contractor's control.
2.5. All copyrights to training materials belong to the Contractor. The Customer is prohibited from copying, downloading, or distributing materials without the Contractor's written consent. Violation results in a fine of 20,000 (twenty thousand) US dollars and immediate cessation of material use.
2.6. The Contractor's materials include:
- Text materials (notes, workbooks, methodological guides, scripts)
- Presentations and graphic materials (slides, infographics, diagrams)
- Video content and recordings (lectures, workshops, demonstrations)
- Methodologies and approaches (unique training technologies, scenarios, models)
- Software and technological tools (platforms, applications, systems)
- Course structure and design (module logic, topic sequence)
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. The Customer has the right to:
- Receive services of proper quality
- Terminate the contract and request a refund before the actual start of services (the start of actual service provision is considered to be the provision of login and password to the personal account, adding the customer to the general chat with other course participants, or the actual start of the first online meeting) with a 13% retention
- Submit a complaint or appeal according to the procedure described in Section 6.6 of this Offer
- Pay for services in full and on time
- Comply with policies, codes of conduct, ICF standards, and norms established by the Contractor
- Use the services within established timeframes and fulfill all requirements for successful Course completion (attendance, assignments, exam if applicable)
- Receive payment for actually and properly rendered services
- Terminate service provision without refund if the Customer violates ECU Limited policies published on the website, behavioral norms, or terms of this Offer after service commencement
- Provide services in the scope and timeframes specified in this Offer
- Ensure confidentiality of the Customer's data
- Provide the Customer with a certificate upon successful completion of all Course requirements
4. SERVICE COST AND PAYMENT PROCEDURE
4.1. The Course cost is 300 (three hundred) US dollars for the entire Course (14 sessions) or 25 (twenty-five) US dollars per session if the Contractor provides such option.
4.2. Payment is made through an online payment system. Payment link is provided by the Contractor. Payment can be made in USD, EUR, HKD, or other currency specified by the Contractor.
4.3. Payment is considered complete upon funds being credited to the Contractor's account.
4.4. The Customer must pay for services before service commencement. Non-compliance with the payment schedule, if established, may result in suspension or termination of services without refund.
5. REFUND POLICY
5.1. The Customer is entitled to a refund before the actual start of services with a 13% retention for banking expenses and taxes. No refund is provided after service commencement. Service commencement is considered to be the provision of login credentials, addition to the group chat, or start of the first online session.
5.2. For a refund, the Customer must send a written request via email to the Contractor, indicating full name, refund amount, payment date, refund details, payment confirmation copy, and reason for refund.
5.3. Refunds are processed within 15 (fifteen) days of receiving the refund request. After service commencement, refunds are not possible except in cases explicitly provided for in this Offer.
6. POLICIES, PHILOSOPHY, DISPUTE RESOLUTION
6.1. General policy regarding people with disabilities: The Contractor ensures equal opportunities for all qualified persons with disabilities.
6.2. Learning opportunities for persons with disabilities: The Contractor's goal is to provide conditions meeting each student's needs, including those with disabilities.
6.3. Diversity, equality, inclusion, and fairness statement: The Contractor adheres to ICF values, including integrity, equality, collaboration, and respect.
6.4. Non-discrimination policy: The Contractor prohibits discrimination on any grounds and ensures a safe and fair environment.
6.5. Complaint policy: The Customer agrees to follow internal complaint and appeal procedures as specified below.
6.6. Complaint and appeal procedure:
- Customer attempts to resolve the issue directly with the concerned party
- If unresolved, Customer submits complaint within 7 days to ecu.education.manager@gmail.com or completes the complaint form
- Program manager reviews complaint within 14 days and issues decision
- If unsatisfied, Customer may appeal in writing within 14 days
- If dispute remains unresolved after internal procedures, parties may proceed to Hong Kong courts with 10-day notice
6.8. Course participation: Course is designed for interactive engagement. Customer must participate in discussions, practical assignments, and notify in advance of absences.
6.9. Behavioral standards: Customer must maintain professional ethics, respect trainers and other participants. Violations may result in immediate service termination without refund.
6.10. Partial course completion policy: For partial hour accreditation or credits, Customer may contact Contractor for additional information.
6.11. Payment and fees policy: All registrations are first-come-first-served, priority determined by payment timing.
6.12. Credit transfer policy: Customers with ICF-accredited hours from other programs may submit documentation for transfer consideration.
6.13. Illness policy: In case of illness, Customer may access session recordings. Missing over 50% of hours may require additional effort at Customer's expense or transfer to another course cohort.
6.14. Program ownership: All program rights belong to ECU Limited founder, Aryna Tserkovna.
6.15. Integrity, ethics, and transparency statement: Contractor follows ICF Code of Ethics, commits to honesty, and avoids dishonest sales practices.
6.16. Philosophy: Contractor aims to help students develop practical coaching skills.
6.17. Policy violations: Violation of any policy or behavioral standards may result in service termination without refund if service has commenced. If service hasn't started, refund possible with 13% retention.
7. FINAL PROVISIONS
7.1. This Offer becomes effective upon publication on Contractor's official website and remains valid until withdrawn or modified.
7.2. Contractor may modify the Offer by publishing updated versions. Changes effective upon publication.
7.3. Customer confirms accuracy of their data and agrees to notify Contractor of changes.
7.4. Customer's acceptance of Offer confirms agreement with all terms, including refund conditions, attendance requirements, policies, dispute resolution procedures, confidentiality, material usage, applicable law, and consequences of term violations.
