PUBLIC OFFER FOR TRAINING IN THE COURSE
“CRISIS COACHING: CRISIS RESPONSE AND INCIDENT MANAGEMENT IN PROFESSIONAL COACHING”
This public offer (hereinafter — the “Offer”) is made by ECU Limited (hereinafter — the “Contractor”), registration No. 76667088, having its registered office at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong.
The Offer is addressed to individuals (hereinafter — the “Customer”) wishing to enrol in the course “Crisis Coaching: Crisis Response and Incident Management in Professional Coaching” (hereinafter — the “Course”).
By accepting (acceding to) this Offer the Customer fully and unconditionally agrees to all its terms, thereby entering into a legally binding contract with the Contractor.
IMPORTANT NOTE
Individual agreements may be concluded with certain participants to clarify cooperation details, procedures and rights. In the event of any discrepancy between an individual agreement and this Offer, the individual agreement shall prevail.
1. GENERAL PROVISIONS
1.1. The Contractor shall provide information and consulting services in the form of distance learning for the Course, and the Customer shall pay for such services in the manner and within the time limits set out herein.
1.2. The scope of services, including the number of training hours, format, duration, delivery conditions and requirements for successful completion of the Course, is defined by this Offer.
1.3. No service‑acceptance certificate is required; electronic acceptance of this Offer is legally binding.
1.4. Services may be delivered in Russian and/or English.
1.5. The Contractor may engage third parties to deliver the Services while ensuring confidentiality of the Customer’s data. Any data transfer is limited to what is strictly necessary for educational, organisational or payment purposes and is carried out in accordance with the Personal Data (Privacy) Ordinance and the Contractor’s Privacy Policy, the current version of which is published on the Contractor's official website (https://european-coaching.university).Withdrawal of such consent may render the Contractor unable to continue providing the Services and may lead to early termination of the contract without refund.
1.6. An electronic signature or other electronic acceptance of this Offer is deemed to have full legal effect.
1.7. The Contractor is not liable for outages, malfunctions or other failures of external platforms and services beyond its reasonable control (including, but not limited to, Google Meet, Kwiga, payment gateways or internet‑service providers).
2. CONDITIONS OF SERVICE PROVISION
2.1. Services consist of providing the Customer with access to pre‑recorded learning materials (video lectures, presentations and other resources) hosted on the Contractor’s on‑line platform. Access to these materials is granted for 180 (one hundred and eighty) calendar days from the moment the Customer first receives log‑in credentials.
2.2. The Course is developed and delivered by trainers certified by the International Coaching Federation (ICF) at ACC, PCC or MCC level in accordance with ICF standards. The Contractor is responsible for the trainers’ qualifications and for the quality of the Course content, as confirmed by the CCE ICF accreditation, and also for ensuring that the declared volume of training hours corresponds to the content actually provided.
2.3. Requirements for obtaining a CCE ICF certificate
2.3.1. To obtain a CCE ICF certificate the Customer must successfully pass the final test. A score above 70 % correct answers is deemed a pass.
2.3.2. The first attempt at the final test is included in the Course price. If the score is below 70 %, the test is deemed failed.
2.3.3. Each retake of the final test is charged at the price of one training module (lesson) as published on the Contractor’s website on the retake payment date.
2.3.4. The Contractor may change the module price by posting a new price on the Contractor's official website. Any change does not affect a retake already paid for.
2.3.5. The Contractor does not guarantee that the Customer will successfully complete the Course and is not liable for the Customer’s failure to meet the certificate requirements.
2.3.6. Certificates are generated automatically upon successful completion of the final test. Should a technical issue prevent this, the Contractor will provide the certificate within seven (7) business days of receiving an e‑mail request to technical support.
2.4. Upon fulfilment of clause 2.3 the Customer is issued a CCE ICF certificate. Completion of the Course alone does not guarantee any additional ICF status or accreditation.
2.5. All copyrights in the training materials belong to the Contractor. Copying, downloading or distributing any materials without written consent is prohibited. Violation incurs a fine of USD 20 000 (twenty thousand); the amount of the fine corresponds to the Contractor’s reasonably foreseeable losses and is payable immediately, with simultaneous termination of all access rights.
2.6. Contractor’s materials include, without limitation:
— text materials;
— presentations and graphics;
— video content and recordings;
— methods and approaches;
— software and technological tools;
— Course structure and design.
2.7. Use of materials: all videos and other materials are supplied solely for the Customer’s personal viewing. Nothing in this Offer restricts use to the extent permitted by applicable law (e.g., fair dealing or other lawful exceptions).
2.8. Use of media materials featuring the Customer:
— creation of new educational materials;
— research to evaluate learning outcomes and improve educational models;
— sale of Course recordings for future cohorts;
— marketing and educational display in presentations, webinars or other events.
By accepting this Offer, the Customer grants the Contractor a royalty‑free, worldwide, perpetual right to use such media materials for the purposes listed above. The Customer may refuse the use of their materials for marketing purposes by sending a written notice to the Contractor before the completion of the Course.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. The Customer has the right to:
— receive services of proper quality;
— terminate the contract and request a refund before the actual start of services (actual start means provision of login credentials or adding the Customer to the Course group chat) with 13 % withheld;
— submit complaints or appeals in accordance with clause 6.6.
3.2. The Customer undertakes to:
— pay for the services on time;
— follow the Contractor’s policies, codes of conduct and ICF standards;
— meet all requirements for course completion (complete assignments, pass the exam if any).
3.3. The Contractor has the right to:
— receive payment for duly rendered services;
— terminate services without refund if the Customer breaches behavioural norms, the ICF Code of Ethics or this Offer after services have begun;
— terminate the contract unilaterally, for any reason, with a refund of fees for services not yet rendered (less 13 % expenses).
3.4. The Contractor undertakes to:
— deliver the services in the scope and within the timeframes set out herein;
— keep the Customer’s data confidential as per clause 1.5;
— ensure that the Course volume, content and trainer qualifications meet the standards stated on the website and required by the CCE ICF accreditation.
4. SERVICE COST AND PAYMENT PROCEDURE
4.1. Current prices (for full access to all 14 modules and for a single module/lesson) are published on https://european-coaching.university/crisiscoaching and form an integral part of this Offer. The price is fixed for the Customer at the moment of payment and cannot be changed for contracts already concluded. The Contractor reserves the right to update prices at any time by posting the new prices on the website; price changes do not affect modules or services already paid for.
4.2. Payment is made via the on‑line payment system provided by the Contractor in USD, EUR, HKD or another currency stated on the website.
4.3. Payment is deemed made when the funds are credited to the Contractor’s account.
4.4. Services must be paid before they commence; failure to pay may result in suspension or termination of access without refund.
5. REFUND TERMS AND PROCEDURE
5.1. The Customer may cancel the Services at any time by written notice. The refund amount is calculated under this section.
5.2. Services are deemed to have started when the Customer receives access credentials to the platform hosting the materials. For the purposes of refund calculations, a module is considered “opened” at the date and time recorded in the platform logs when the Customer’s account was granted access to that module.
5.3. Refund where the full Course (14 modules) was purchased
5.3.1. Refund amount (RA) is calculated as:
RA = PC – (MC × NM) – E, where
PC — price paid for the full Course;
MC — price of one module = PC / 14;
NM — number of modules already opened to the Customer;
E — Contractor’s expenses equal to 13 % of PC (payment system fees and administrative costs).
5.3.2. If access to all 14 modules has been opened, no refund is made.
5.4. Refund where a single module was purchased
5.4.1. The service is deemed fully rendered once access to the selected module is opened; no refund is available.
5.5. Payment for a test retake is a separate service; once access to the retake is opened, it is non‑refundable.
5.6. Refund requests must be emailed to the Contractor stating full name, amount, payment date and refund details. Refunds are processed within 15 calendar days of receipt of the request.
6. POLICIES, PHILOSOPHY, DISPUTE RESOLUTION
6.1. Policy on persons with disabilities: equal opportunities for all qualified persons with disabilities.
6.2. Learning opportunities for persons with disabilities: The Contractor strives to provide reasonable accommodations to meet individual needs.
6.3. Diversity, equality, inclusion and fairness statement: the Contractor upholds ICF values of integrity, equality, collaboration and respect.
6.4. Non‑discrimination policy: discrimination on any grounds is prohibited and a safe environment is ensured.
6.5. Complaint policy: the Customer agrees to follow the internal complaint and appeal procedure.
6.6. Complaint and appeal procedure:
— attempt to resolve the issue directly;
— if unresolved, submit a written complaint to ecu.education.manager@gmail.com within 7 days;
— programme manager decides within 14 days;
— if unsatisfied, submit a written appeal within 14 days;
— after exhausting internal procedure, either party may file suit in Hong Kong courts upon 10 days’ notice.
6.7. Behavioural standards: the Customer must observe professional ethics and show respect to trainers and other participants; unacceptable behaviour (including, without limitation, discrimination, harassment or hate speech) is defined in detail in the “Policy and Philosophy” section of the Contractor’s website and constitutes a material breach of this Offer.
6.8. Partial completion policy: where partial accreditation of hours is possible, the Customer may request information from the Contractor.
6.9. Payment and fees policy: registration is first‑come‑first‑served; priority is determined by payment time.
6.10. Credit transfer policy: hours from other ICF‑accredited programmes may be considered upon submission of supporting documents.
6.11. Programme ownership: all rights to the programme belong to the founder of ECU Limited, Aryna Tserkovna.
6.12. Integrity, ethics and transparency statement: the Contractor follows the ICF Code of Ethics and avoids dishonest sales practices.
6.13. Philosophy: the Contractor aims to develop the students’ practical coaching skills.
6.14. Policy violations: violation of any policy or behavioural standard may result in termination of services without refund if services have begun; if not yet begun, a refund is possible with 13 % withheld.
7. FINAL PROVISIONS
7.1. This Offer is effective upon publication on the Contractor’s official website and remains in force until withdrawn or amended.
7.2. The Contractor may amend the Offer by posting an updated version; amendments apply prospectively and do not affect contracts already concluded.
7.3. The Customer confirms the accuracy of personal data provided and undertakes to notify the Contractor of any changes.
7.4. Acceptance of this Offer confirms the Customer’s agreement with all its terms, including refund rules, policies, dispute‑resolution procedure, confidentiality, use of materials, governing law and consequences of breach.
ECU Limited
UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, HONG KONG
Registration No. 76667088
“CRISIS COACHING: CRISIS RESPONSE AND INCIDENT MANAGEMENT IN PROFESSIONAL COACHING”
This public offer (hereinafter — the “Offer”) is made by ECU Limited (hereinafter — the “Contractor”), registration No. 76667088, having its registered office at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong.
The Offer is addressed to individuals (hereinafter — the “Customer”) wishing to enrol in the course “Crisis Coaching: Crisis Response and Incident Management in Professional Coaching” (hereinafter — the “Course”).
By accepting (acceding to) this Offer the Customer fully and unconditionally agrees to all its terms, thereby entering into a legally binding contract with the Contractor.
IMPORTANT NOTE
Individual agreements may be concluded with certain participants to clarify cooperation details, procedures and rights. In the event of any discrepancy between an individual agreement and this Offer, the individual agreement shall prevail.
1. GENERAL PROVISIONS
1.1. The Contractor shall provide information and consulting services in the form of distance learning for the Course, and the Customer shall pay for such services in the manner and within the time limits set out herein.
1.2. The scope of services, including the number of training hours, format, duration, delivery conditions and requirements for successful completion of the Course, is defined by this Offer.
1.3. No service‑acceptance certificate is required; electronic acceptance of this Offer is legally binding.
1.4. Services may be delivered in Russian and/or English.
1.5. The Contractor may engage third parties to deliver the Services while ensuring confidentiality of the Customer’s data. Any data transfer is limited to what is strictly necessary for educational, organisational or payment purposes and is carried out in accordance with the Personal Data (Privacy) Ordinance and the Contractor’s Privacy Policy, the current version of which is published on the Contractor's official website (https://european-coaching.university).Withdrawal of such consent may render the Contractor unable to continue providing the Services and may lead to early termination of the contract without refund.
1.6. An electronic signature or other electronic acceptance of this Offer is deemed to have full legal effect.
1.7. The Contractor is not liable for outages, malfunctions or other failures of external platforms and services beyond its reasonable control (including, but not limited to, Google Meet, Kwiga, payment gateways or internet‑service providers).
2. CONDITIONS OF SERVICE PROVISION
2.1. Services consist of providing the Customer with access to pre‑recorded learning materials (video lectures, presentations and other resources) hosted on the Contractor’s on‑line platform. Access to these materials is granted for 180 (one hundred and eighty) calendar days from the moment the Customer first receives log‑in credentials.
2.2. The Course is developed and delivered by trainers certified by the International Coaching Federation (ICF) at ACC, PCC or MCC level in accordance with ICF standards. The Contractor is responsible for the trainers’ qualifications and for the quality of the Course content, as confirmed by the CCE ICF accreditation, and also for ensuring that the declared volume of training hours corresponds to the content actually provided.
2.3. Requirements for obtaining a CCE ICF certificate
2.3.1. To obtain a CCE ICF certificate the Customer must successfully pass the final test. A score above 70 % correct answers is deemed a pass.
2.3.2. The first attempt at the final test is included in the Course price. If the score is below 70 %, the test is deemed failed.
2.3.3. Each retake of the final test is charged at the price of one training module (lesson) as published on the Contractor’s website on the retake payment date.
2.3.4. The Contractor may change the module price by posting a new price on the Contractor's official website. Any change does not affect a retake already paid for.
2.3.5. The Contractor does not guarantee that the Customer will successfully complete the Course and is not liable for the Customer’s failure to meet the certificate requirements.
2.3.6. Certificates are generated automatically upon successful completion of the final test. Should a technical issue prevent this, the Contractor will provide the certificate within seven (7) business days of receiving an e‑mail request to technical support.
2.4. Upon fulfilment of clause 2.3 the Customer is issued a CCE ICF certificate. Completion of the Course alone does not guarantee any additional ICF status or accreditation.
2.5. All copyrights in the training materials belong to the Contractor. Copying, downloading or distributing any materials without written consent is prohibited. Violation incurs a fine of USD 20 000 (twenty thousand); the amount of the fine corresponds to the Contractor’s reasonably foreseeable losses and is payable immediately, with simultaneous termination of all access rights.
2.6. Contractor’s materials include, without limitation:
— text materials;
— presentations and graphics;
— video content and recordings;
— methods and approaches;
— software and technological tools;
— Course structure and design.
2.7. Use of materials: all videos and other materials are supplied solely for the Customer’s personal viewing. Nothing in this Offer restricts use to the extent permitted by applicable law (e.g., fair dealing or other lawful exceptions).
2.8. Use of media materials featuring the Customer:
— creation of new educational materials;
— research to evaluate learning outcomes and improve educational models;
— sale of Course recordings for future cohorts;
— marketing and educational display in presentations, webinars or other events.
By accepting this Offer, the Customer grants the Contractor a royalty‑free, worldwide, perpetual right to use such media materials for the purposes listed above. The Customer may refuse the use of their materials for marketing purposes by sending a written notice to the Contractor before the completion of the Course.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. The Customer has the right to:
— receive services of proper quality;
— terminate the contract and request a refund before the actual start of services (actual start means provision of login credentials or adding the Customer to the Course group chat) with 13 % withheld;
— submit complaints or appeals in accordance with clause 6.6.
3.2. The Customer undertakes to:
— pay for the services on time;
— follow the Contractor’s policies, codes of conduct and ICF standards;
— meet all requirements for course completion (complete assignments, pass the exam if any).
3.3. The Contractor has the right to:
— receive payment for duly rendered services;
— terminate services without refund if the Customer breaches behavioural norms, the ICF Code of Ethics or this Offer after services have begun;
— terminate the contract unilaterally, for any reason, with a refund of fees for services not yet rendered (less 13 % expenses).
3.4. The Contractor undertakes to:
— deliver the services in the scope and within the timeframes set out herein;
— keep the Customer’s data confidential as per clause 1.5;
— ensure that the Course volume, content and trainer qualifications meet the standards stated on the website and required by the CCE ICF accreditation.
4. SERVICE COST AND PAYMENT PROCEDURE
4.1. Current prices (for full access to all 14 modules and for a single module/lesson) are published on https://european-coaching.university/crisiscoaching and form an integral part of this Offer. The price is fixed for the Customer at the moment of payment and cannot be changed for contracts already concluded. The Contractor reserves the right to update prices at any time by posting the new prices on the website; price changes do not affect modules or services already paid for.
4.2. Payment is made via the on‑line payment system provided by the Contractor in USD, EUR, HKD or another currency stated on the website.
4.3. Payment is deemed made when the funds are credited to the Contractor’s account.
4.4. Services must be paid before they commence; failure to pay may result in suspension or termination of access without refund.
5. REFUND TERMS AND PROCEDURE
5.1. The Customer may cancel the Services at any time by written notice. The refund amount is calculated under this section.
5.2. Services are deemed to have started when the Customer receives access credentials to the platform hosting the materials. For the purposes of refund calculations, a module is considered “opened” at the date and time recorded in the platform logs when the Customer’s account was granted access to that module.
5.3. Refund where the full Course (14 modules) was purchased
5.3.1. Refund amount (RA) is calculated as:
RA = PC – (MC × NM) – E, where
PC — price paid for the full Course;
MC — price of one module = PC / 14;
NM — number of modules already opened to the Customer;
E — Contractor’s expenses equal to 13 % of PC (payment system fees and administrative costs).
5.3.2. If access to all 14 modules has been opened, no refund is made.
5.4. Refund where a single module was purchased
5.4.1. The service is deemed fully rendered once access to the selected module is opened; no refund is available.
5.5. Payment for a test retake is a separate service; once access to the retake is opened, it is non‑refundable.
5.6. Refund requests must be emailed to the Contractor stating full name, amount, payment date and refund details. Refunds are processed within 15 calendar days of receipt of the request.
6. POLICIES, PHILOSOPHY, DISPUTE RESOLUTION
6.1. Policy on persons with disabilities: equal opportunities for all qualified persons with disabilities.
6.2. Learning opportunities for persons with disabilities: The Contractor strives to provide reasonable accommodations to meet individual needs.
6.3. Diversity, equality, inclusion and fairness statement: the Contractor upholds ICF values of integrity, equality, collaboration and respect.
6.4. Non‑discrimination policy: discrimination on any grounds is prohibited and a safe environment is ensured.
6.5. Complaint policy: the Customer agrees to follow the internal complaint and appeal procedure.
6.6. Complaint and appeal procedure:
— attempt to resolve the issue directly;
— if unresolved, submit a written complaint to ecu.education.manager@gmail.com within 7 days;
— programme manager decides within 14 days;
— if unsatisfied, submit a written appeal within 14 days;
— after exhausting internal procedure, either party may file suit in Hong Kong courts upon 10 days’ notice.
6.7. Behavioural standards: the Customer must observe professional ethics and show respect to trainers and other participants; unacceptable behaviour (including, without limitation, discrimination, harassment or hate speech) is defined in detail in the “Policy and Philosophy” section of the Contractor’s website and constitutes a material breach of this Offer.
6.8. Partial completion policy: where partial accreditation of hours is possible, the Customer may request information from the Contractor.
6.9. Payment and fees policy: registration is first‑come‑first‑served; priority is determined by payment time.
6.10. Credit transfer policy: hours from other ICF‑accredited programmes may be considered upon submission of supporting documents.
6.11. Programme ownership: all rights to the programme belong to the founder of ECU Limited, Aryna Tserkovna.
6.12. Integrity, ethics and transparency statement: the Contractor follows the ICF Code of Ethics and avoids dishonest sales practices.
6.13. Philosophy: the Contractor aims to develop the students’ practical coaching skills.
6.14. Policy violations: violation of any policy or behavioural standard may result in termination of services without refund if services have begun; if not yet begun, a refund is possible with 13 % withheld.
7. FINAL PROVISIONS
7.1. This Offer is effective upon publication on the Contractor’s official website and remains in force until withdrawn or amended.
7.2. The Contractor may amend the Offer by posting an updated version; amendments apply prospectively and do not affect contracts already concluded.
7.3. The Customer confirms the accuracy of personal data provided and undertakes to notify the Contractor of any changes.
7.4. Acceptance of this Offer confirms the Customer’s agreement with all its terms, including refund rules, policies, dispute‑resolution procedure, confidentiality, use of materials, governing law and consequences of breach.
ECU Limited
UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, HONG KONG
Registration No. 76667088
