PUBLIC OFFER (ENGLISH VERSION — PREVAILING)
Public Offer / Terms of Service for Group Sessions
(Group Mentor Coaching Sessions and Group Supervision Sessions)
Provision of Informational Services in the Form of Distance Participation
Contractor (Company): ECU Limited (Registration No. 76667088)
Registered address: Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong
Contact email (notices, refunds, complaints): ecu.education.manager@gmail.com
Privacy Notice URL: https://european-coaching.university/privacy_policy
Policies URL: https://european-coaching.university/philosophy_politics
Effective date of this Offer: 30.01.2026
Last updated: 30.01.2026
IMPORTANT: The English version of this Offer prevails. Any translations are provided for convenience only.
1. DEFINITIONS
1.1. “Company”, “Contractor”, “we”, “us” means ECU Limited.
1.2. “Customer”, “Client”, “you” means any legally capable individual who purchases and/or participates in the Services.
1.3. “Services” means informational and professional development services delivered remotely in the form of online group Sessions, including:
(a) Group Mentor Coaching Sessions (Annex A); and/or
(b) Group Supervision Sessions (Annex B).
1.4. “Session” means a single scheduled online group meeting delivered via Company-designated tools or channels as part of the Services.
1.5. “Session Type” means either:
(a) “Group Mentor Coaching Session” (Annex A); or
(b) “Group Supervision Session” (Annex B).
1.6. “Booking System / Calendar System” means any booking, registration, calendar, ticketing or scheduling system designated by the Company for Session registration, confirmations and reminders (including, without limitation, calendar invitations and platform registrations).
1.7. “Platforms” means any online tools designated by the Company for delivery of the Services, including video conferencing, communication and collaboration tools, and any related analytics or attendance tools.
1.8. “Session Start Time” and “Session End Time” mean the start and end times shown in the Booking System / Calendar System invitation and/or the Platform meeting details for the relevant Session.
1.9. “Attended / Attendance” means meeting the attendance criteria set out in Annex A (for Group Mentor Coaching) or Annex B (for Group Supervision), as applicable.
1.10. “Attendance Confirmation” means a confirmation statement issued by the Company confirming attendance in a Session (date, duration, name/email) for the Customer’s own administrative use. The Company does not guarantee acceptance of any confirmation by any third party (including the International Coaching Federation).
1.11. “Fees” means the amounts payable for a Session and/or a package of Sessions, as displayed in the checkout interface and confirmed by receipt/invoice/confirmation.
1.12. “Checkout Confirmation” means the payment provider’s checkout page data and payment confirmation (receipt/invoice/confirmation). In case of discrepancy, the Checkout Confirmation prevails.
1.13. “Policies” means the Company’s policies and rules published on the Company’s website and/or communicated to Customers, including (without limitation) code of conduct, participation and attendance rules, non-discrimination policy, accessibility policy, recording rules, complaint (grievance) procedure, and any other rules applicable to the Services, as updated from time to time.
1.14. “Privacy Notice” means the Company’s privacy notice and cookies notice published at the Privacy Notice URL above (as updated from time to time). The Privacy Notice forms an integral part of this Offer.
1.15. “Recording” means any audio, video, screen, chat or other recording of a Session, including transcripts, summaries, notes, timecodes, logs, and related metadata.
1.16. “Client Data”, “Session Data”, “Derived Data”, “Profiling”, “Scoring”, and “Artificial Intelligence Systems” have the meanings described in the Privacy Notice. For convenience, “Derived Data” includes outputs such as transcripts, translations, summaries, tags, embeddings, classifications, scores, analytics outputs and benchmarking indicators.
1.17. “Business Day” means a day (other than Saturday, Sunday or a public holiday) on which banks are generally open for business in Hong Kong.
1.18. “International Coaching Federation” means the professional organization known as International Coaching Federation (ICF). ICF is independent from the Company. References to ICF standards, ethics or competencies are for professional context only and do not create any guarantee of any credential, certification or outcome.
ICF reference links (subject to change by ICF):
- ICF Code of Ethics: https://coachingfederation.org/credentialing/coaching-ethics/icf-code-of-ethics/
- ICF Core Competencies: https://coachingfederation.org/credentialing/coaching-competencies/icf-core-competencies/
1.19. “Competing Services” means any services, programs, products or offerings (whether paid or free; online or offline; individual or group) that are the same as, substantially similar to, or reasonably regarded as competing with the Services and/or the Company’s coaching-related informational and professional development offerings, including without limitation:
(a) coach training and education;
(b) mentor coaching and mentor coaching sessions (including any “mentor coaching” delivered for professional bodies or credentialing contexts);
(c) coaching supervision and reflective practice/supervision groups;
(d) coaching-related assessments, examinations, evaluations, benchmarking indicators, scoring schemas, competency-based evaluations, or similar evaluation services;
(e) simulations (including artificial-intelligence-assisted simulations), role plays, practice labs, or tools for coaching skill development;
(f) certification/credential preparation or similar professional body preparation (including ICF-related preparation);
(g) courses, programs, cohorts, workshops, masterminds, memberships, communities, or other group formats providing similar professional development; and
(h) any program, service or offering created using, derived from, based on, or substantially replicating the Company’s materials, methodologies, curricula, Session structure, program structure, evaluation approach, scoring schemas, Derived Data outputs, or other proprietary elements.
1.20. “Personal Data” means any information relating to an identified or identifiable natural person.
1.21. “Third-Party Personal Data” means any Personal Data relating to any person other than the Customer (including the Customer’s own clients, colleagues or employers).
1.22. “Sensitive Data” means Personal Data that is sensitive by nature and may require enhanced protection under applicable law (for example, data revealing health/medical information, biometric identifiers, sexual life, political opinions, religious or philosophical beliefs, trade union membership, alleged offences, or other “special category” data).
2. SUBJECT OF THE OFFER
2.1. The Company provides the Services under the selected Session Type and the Customer pays the Fees.
2.2. The Services are informational, educational and professional development in nature. The Services are not psychotherapy, psychological counseling, medical services, legal services, or financial services.
2.3. The Services are not a state-accredited academic degree in Hong Kong. The word “University” may be used as a brand/trade name.
2.4. The Company may engage third parties (facilitators, mentors, supervisors, moderators and other specialists) to deliver the Services and remains responsible for their work within the scope of the Services.
2.5. Age requirement. The Services are intended for adults aged eighteen (18) years and older. The Company may refuse or terminate access if it reasonably believes the Customer is under 18, to the maximum extent permitted by law.
3. ACCEPTANCE AND CONTRACT FORM
3.1. The Customer accepts this Offer by completing payment through the Company’s authorized payment channels and/or by any other explicit acceptance method indicated by the Company.
3.2. This Offer and acceptance constitute a legally binding agreement. The Parties acknowledge the legal validity of electronic contracting and communications.
3.3. No act of services rendered is required. Booking System logs, Platform attendance reports, Recording metadata and email correspondence may serve as evidence of performance and communications.
3.4. If the Parties additionally execute an individual agreement electronically (“Individual Agreement”), such Individual Agreement shall prevail in case of any discrepancies, and this Offer applies only to the extent it does not contradict the Individual Agreement.
3.5. Notices. Notices under this Offer may be sent by email and/or via the Booking System / Platforms. A notice is deemed delivered at the moment of sending, provided that the sender has confirmation of dispatch (where available).
4. SESSION FORMAT; ESSENTIAL ELEMENTS; CAPACITY
4.1. Sessions are delivered online in real time via Platforms designated by the Company. Session duration, facilitator credentials, topic and capacity are indicated in the Session description on the Company’s website and/or in the Booking System / checkout interface.
4.2. The Company may update Session materials, structure and internal procedures as reasonably necessary, provided that such changes do not materially reduce the essential elements of the purchased Session.
4.3. Capacity. The Company may limit the number of participants per Session. If capacity is reached, registration may be closed.
4.4. Session Type rules. The specific attendance, punctuality and participation requirements depend on Session Type and are set out in Annex A and Annex B. Annexes form an integral part of this Offer.
5. BOOKING, SCHEDULING, REMINDERS; TIME ZONES
5.1. Session times, time zones and access details are communicated in the Booking System / Calendar System invitation and/or by email.
5.2. The authoritative Session Start Time and Session End Time are the times shown in the Booking System / Calendar System invitation for the relevant Session, in the time zone specified in that invitation. If the invitation does not specify a time zone, Hong Kong Time (HKT, UTC+8) applies by default. For convenience, the Parties may communicate in Prague time by mutual written agreement; however, such communication does not amend the authoritative time shown in the Booking System / Calendar System.
5.3. Reminders. The Booking System / Calendar System may send one (1) automated reminder. The Company does not guarantee delivery (spam filters, technical failures, incorrect email). The Customer remains responsible for attendance.
5.4. Customer contact details. The Customer must provide accurate contact details and ensure the email address is accessible, as it may be used for receipts, access credentials, Recording access and notices.
6. FEES AND PAYMENT
6.1. The price for a Session (and any packages of Sessions) is indicated on the Company’s website and/or in the checkout interface.
6.2. Checkout Confirmation prevails. The definitive price, currency and payment details are those displayed in the checkout interface and confirmed by the Checkout Confirmation. In case of discrepancy, the Checkout Confirmation prevails.
6.3. Payment is deemed completed when the funds are credited to the Company’s account (or to the account of its authorized payment provider).
6.4. Packages (if offered). If the Customer purchases a package of multiple Sessions (“Package”), the Package details (number of Session credits, expiry, applicable Session Types, price) are determined by the Checkout Confirmation. Unless expressly stated otherwise, all rules in this Offer apply to each Session within the Package.
Unused Package credits. Unless expressly stated otherwise in the Checkout Confirmation, Session credits in a Package must be booked and used (attended) before the Package expiry date. Unused credits expire and are non-refundable, and the Company may treat them as forfeited/used, unless mandatory law requires otherwise.
6.5. Chargebacks and payment disputes. If the Customer initiates a chargeback or payment dispute, the Company may suspend access (including Recording access) pending resolution, to the maximum extent permitted by applicable law.
6.6. Customer’s bank instalments / credit / “pay later”. If the Customer independently uses a bank instalment, credit, or “pay later” product offered by the Customer’s bank/payment provider, such arrangement is made solely between the Customer and that bank/provider. The Company is not a party to such arrangement. For the purposes of this Offer, payment is deemed made when the funds are credited under clause 6.3.
7. CANCELLATION, RESCHEDULING, NO-SHOWS AND REFUNDS
7.1. Customer cancellation/rescheduling window. The Customer may cancel or request rescheduling by written notice (email from the payer’s email or via the Company-designated channel) received at least forty-eight (48) hours before the Session Start Time.
7.2. Customer cancellation: refund amount. If the Customer cancels within the window in clause 7.1, the Company refunds the Fees paid for that Session, less a fixed deduction of thirteen percent (13%) of the refund amount to cover transaction costs, taxes and administrative expenses incurred in receiving the payment and processing the refund, unless mandatory law requires otherwise.
7.3. Customer rescheduling. If the Customer requests rescheduling within the window in clause 7.1, the Company may (at its discretion) offer a transfer to another available Session of the same Session Type. Unless stated otherwise in the Session description, only one (1) transfer/reschedule per purchased Session credit is permitted. If no suitable alternative is available, the Customer may request a refund under clause 7.2.
7.4. Late requests; no-shows. If the Customer cancels or requests rescheduling less than forty-eight (48) hours before the Session Start Time, or fails to meet the applicable Attendance criteria (Annex A or Annex B), the Session is treated as missed and no refund is provided, unless mandatory law requires otherwise.
7.5. Company cancellation. If the Company cancels a Session, the Customer may choose:
(a) a one hundred percent (100%) refund of the Fees paid for that Session without any 13% deduction; or
(b) transfer to an alternative Session (up to three (3) alternative Session options where reasonably possible), subject to availability.
7.6. Refund procedure. Refund requests must be submitted from the payer’s email used in payment, with proof of identity and proof of payment, to ecu.education.manager@gmail.com. Processing time is at least fifteen (15) calendar days from receipt of a complete request. Refunds are made to the original payment instrument where technically possible.
7.7. After Session start. Once a Session has started, Fees are non-refundable, except where mandatory law requires otherwise.
8. RECORDING, RECORDING ACCESS, PRIVACY, AI PROCESSING, PROFILING AND SCORING
8.1. Recording is always on. The Customer acknowledges and agrees that Sessions are recorded (audio/video/screen/chat where applicable) for purposes including service delivery, quality assurance, supervision, safety, compliance, fraud prevention, record-keeping, dispute resolution, analytics, research and improvement of methodologies and tools, including processing by Artificial Intelligence Systems, to the maximum extent permitted by law, as described in the Privacy Notice.
8.2. Group transparency. The Customer acknowledges that Sessions are group formats: other participants may see and hear the Customer (including voice, image, name/display name and contributions in chat) during the Session. If the Customer does not agree, the Customer must not participate.
8.3. Privacy Notice incorporated. Detailed terms on Personal Data processing, Recording, retention, cross-border transfers, Customer rights, cookies, marketing, opt-out/consent mechanisms and safeguards are set out in the Privacy Notice, which forms an integral part of this Offer.
8.4. Derived Data; personalisation; assessments. The Company may create Derived Data (including transcripts, translations, summaries, notes, tags, embeddings, classifications, benchmarking indicators, and analytics outputs) and may use Profiling and Scoring for purposes such as personalisation, matching, risk management, quality assurance and improvement, and creation of individual learning or development tracks, as described in the Privacy Notice.
8.5. Human review. Where applicable law requires, materially adverse decisions that significantly affect the Customer (for example, refusal to proceed due to suspected fraud or compliance risk) will not be based solely on automated processing and may involve human review, as described in the Privacy Notice.
8.6. Recording access for group Sessions. For Group Mentor Coaching and Group Supervision Sessions, the Company may grant Recording access to Customers who (i) booked/registered for the relevant Session via the Booking System / Calendar System and (ii) Attended the relevant Session, for up to six (6) months after the Session date (“Recording Access Period”), unless:
(a) technical limitations prevent access;
(b) access must be restricted for legal, safety, compliance, security or dispute reasons; or
(c) the Customer breached this Offer or the Policies (including recording/sharing/confidentiality rules).
Recording access is provided for personal use only and does not constitute delivery of any “product” or any guarantee of hours or outcomes.
8.7. No Customer recording; no sharing. The Customer must not record, screenshot, stream, distribute or otherwise capture any non-public Session content or Recording. The Customer must not share Recording access links, files, or materials with any third party. Breach may result in immediate removal, termination, loss of Recording access and no refund, to the maximum extent permitted by law.
8.8. Marketing and synthetic media. Public use of the Customer’s name, image, voice, testimonials, excerpts of recordings or outputs for marketing and promotional purposes requires the Customer’s separate explicit consent, and the Company will not publicly impersonate the Customer or publish synthetic media portraying the Customer (such as voice cloning or deepfakes) without separate explicit consent specifically covering such use, as described in the Privacy Notice (unless required or permitted by law).
8.9. Third-party data; Sensitive Data. If the Customer shares any case information involving third parties (for example, the Customer’s own clients, colleagues or employers), the Customer acknowledges that (i) other participants will see/hear such information during the Session, and (ii) attendees who qualify may access the Recording under clause 8.6. The Customer is solely responsible for deciding what to disclose and confirms that they have lawful rights and any required consents to disclose such information to the Company, its staff/contractors, other participants, and eligible Recording recipients. The Customer must anonymize information where appropriate and should avoid disclosing Sensitive Data unless strictly necessary.
8.10. Customer warranty and indemnity (Third-Party Personal Data). The Customer represents and warrants that any information they disclose during the Session (including Third-Party Personal Data) is disclosed lawfully and with all required permissions/consents. To the maximum extent permitted by law, the Customer shall indemnify and hold harmless the Company from third-party claims, losses, penalties, and reasonable legal fees arising from the Customer’s unlawful disclosure or breach of clauses 8.9 and/or the Policies.
9. CONFIDENTIALITY AND GROUP RULES; SUSPENSION / TERMINATION
9.1. Mutual confidentiality. The Customer must keep confidential any non-public information about other participants, including identities, cases, discussions and materials. The Customer must not contact other participants for solicitation or marketing purposes.
9.2. Company confidentiality. The Company will take reasonable steps to protect confidentiality of information received during Sessions, subject to the Privacy Notice, legal obligations, and necessity for quality, safety, record-keeping and dispute resolution.
9.3. Safe environment; code of conduct. The Customer must comply with the Policies and maintain respectful conduct. The Company may mute, remove or block the Customer for material breach, to the maximum extent permitted by law.
9.4. Suspension; termination for breach. The Company may suspend access (including Platform access and Recording access), including pending investigation, or terminate this agreement for material breach, including breach of confidentiality, recording rules, IP rules, non-solicitation/non-circumvention rules, Policies, or suspected fraud/abuse. In case of termination or removal due to the Customer’s breach, no refund is provided, to the maximum extent permitted by law.
9.5. No guarantee of other participants’ compliance. The Company requires all participants to follow confidentiality and conduct rules; however, the Company does not control participants’ independent actions and cannot guarantee that other participants will comply. To the maximum extent permitted by law, the Company is not liable for breaches by other participants that occur outside the Company’s reasonable control, without prejudice to the Company’s obligation to enforce the Policies where reasonably possible.
10. INTELLECTUAL PROPERTY; LIMITED LICENSE; NO COMPETING USE
10.1. All intellectual property rights in the Company’s materials, Session structure, recordings and Derived Data belong to the Company (or its licensors). The Customer receives a limited, non-transferable, non-exclusive license for personal professional development only.
10.2. No sharing. The Customer shall not share access, links, materials, recordings or Derived Data with third parties.
10.3. No competing programs. The Customer shall not copy, publish, distribute or create competing/similar programs based on the Company’s materials or Session structure. In case of breach, the Customer shall pay liquidated damages (not a penalty) of twenty thousand (20,000) United States Dollars, and the Company may seek injunctive relief, to the maximum extent permitted by applicable law.
11. NON-SOLICITATION; NON-CIRCUMVENTION; CLIENT POACHING
11.1. Non-solicitation and non-circumvention of specialists. During the term and twelve (12) months after termination, the Customer shall not engage the Company’s mentors, supervisors, facilitators, assessors, moderators or contractors directly in circumvention of the Company in relation to Competing Services. Liquidated damages (not a penalty): two thousand (2,000) United States Dollars per instance. The Company may also seek injunctive relief.
11.2. No solicitation of Company customers or leads. During the term and twelve (12) months after termination, the Customer shall not solicit, induce, divert, attempt to divert, or offer/provide Competing Services to any Customer, prospective customer, lead, or community member of the Company, where (i) the Customer became aware of such person through the Company directly or indirectly (including via any Company course, program, event, community, platform, Session, recording access, or communication), or (ii) the Customer contacts such person using information obtained in connection with the Services, without the Company’s prior written consent.
Liquidated damages (not a penalty): five thousand (5,000) United States Dollars per instance. The Company may also seek injunctive relief.
12. COMPLAINTS (GRIEVANCE) PROCEDURE — CONDITION PRECEDENT
12.1. The Customer shall first attempt to resolve any issue directly with the facilitator/mentor/supervisor/manager involved.
12.2. If unresolved, the Customer must submit a written complaint within seven (7) calendar days of the issue arising by emailing ecu.education.manager@gmail.com (or using the official form if published). The Company reviews the complaint within fourteen (14) calendar days.
12.3. Appeals must be submitted within an additional fourteen (14) calendar days from the response.
12.4. Completion of this internal grievance and appeal procedure is a mandatory condition precedent to filing any lawsuit or initiating legal proceedings against the Company, unless mandatory law prohibits such limitation.
13. LIABILITY; DISCLAIMERS
13.1. No guarantee of results. The Company does not guarantee any professional results, certifications, credentials, or outcomes. International Coaching Federation (ICF) decides independently whether any hours, attendance confirmations or documentation are accepted.
13.2. To the maximum extent permitted by applicable law, the Company’s aggregate liability shall not exceed the Fees actually paid by the Customer for the relevant Session (or, if applicable, for the relevant portion of a Package). The Company shall not be liable for indirect, punitive or consequential damages. Nothing limits liability that cannot be excluded or limited under applicable law.
13.3. Technical issues. The Customer is responsible for ensuring stable internet connection, suitable devices, and necessary software access. Technical issues on the Customer’s side do not constitute grounds for refund or attendance confirmation, unless mandatory law requires otherwise.
14. GOVERNING LAW; DISPUTES; FORCE MAJEURE
14.1. Governing law: Hong Kong. The courts of Hong Kong shall have non-exclusive jurisdiction, unless mandatory law requires otherwise.
14.2. Pre-trial claim procedure: a written claim by email; response within ten (10) Business Days.
14.3. Force majeure procedure. The affected Party shall notify the other Party within five (5) Business Days after it becomes aware of the force majeure event and shall provide reasonable evidence within forty-five (45) calendar days. Deadlines are extended for the duration of force majeure.
14.4. Session cancellation due to force majeure / key Platforms. If delivery of a Session becomes impossible due to force majeure and/or discontinuation of key Platforms beyond the Company’s reasonable control, the Company may cancel the Session and provide a refund or transfer under clause 7.5, unless mandatory law requires otherwise.
15. UPDATES
15.1. The Company may update this Offer by publishing a new version on its website. A new version applies only to Customers who accept the Offer after the publication date.
15.2. Policies and/or the Privacy Notice may be updated by publication on the website and/or by email notice. Unless stated otherwise, updates become effective on the 5th (fifth) calendar day after publication/notice. Updates shall not materially reduce the Customer’s rights for already purchased Sessions, unless mandatory law requires otherwise.
16. CONTRACTOR DETAILS
ECU Limited (Registration No. 76667088)
Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong
Email: ecu.education.manager@gmail.com
ANNEX A — GROUP MENTOR COACHING SESSION RULES (SESSION TYPE A)
A1. Punctuality and entry. Late participation is not permitted. The Company may deny entry to any Customer who attempts to join after the Session Start Time. If entry is exceptionally granted, the Session may still be treated as not Attended for Attendance Confirmation and Recording access purposes.
A2. Camera and active participation. Camera must be enabled throughout the Session, except for brief technical interruptions. The Customer must actively participate verbally and/or in discussion as reasonably requested by the facilitator.
A2.1. “Brief technical interruptions” means cumulative technical disruptions (camera/audio/connectivity) not exceeding five (5) minutes in total during the Session.
A3. Attendance criteria (Attended). A Customer is deemed to have Attended only if:
(a) the Customer joins on time (by the Session Start Time);
(b) the Customer is present from start to end (except brief technical interruptions under A2.1);
(c) camera is enabled throughout (except brief technical interruptions under A2.1); and
(d) the Customer participates in discussion as reasonably requested by the facilitator.
A4. Attendance Confirmation and Recording access. Attendance Confirmation and Recording access may be granted only if the Customer Attended as defined above.
A5. Purpose and ICF context. Group Mentor Coaching Sessions are professional development and are not psychotherapy or supervision. Any references to ICF are for context only. ICF decides independently whether any hours or documentation are accepted.
ANNEX B — GROUP SUPERVISION SESSION RULES (SESSION TYPE B)
B1. Camera. Camera is recommended but not mandatory, unless expressly stated for a particular Session.
B2. Entry and lateness. Late entry may be permitted at the Company’s discretion. Attendance is determined under clause B3.
B3. Attendance criteria (Attended). For Group Supervision Sessions, a Customer is deemed to have Attended if the Customer is present for at least fifty percent (50%) of the total Session duration and is not removed/suspended for breach of this Offer or the Policies. The Company may set stricter attendance criteria for a particular Session only if expressly stated in the Session description and/or the Booking System / Calendar System invitation.
B4. Attendance Confirmation. If the Company issues an Attendance Confirmation for a Group Supervision Session, it confirms participation only and does not imply any specific third-party recognition.
B5. Purpose. Group Supervision Sessions are reflective professional support and quality improvement, not psychotherapy or medical services, and not mentor coaching.
Public Offer / Terms of Service for Group Sessions
(Group Mentor Coaching Sessions and Group Supervision Sessions)
Provision of Informational Services in the Form of Distance Participation
Contractor (Company): ECU Limited (Registration No. 76667088)
Registered address: Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong
Contact email (notices, refunds, complaints): ecu.education.manager@gmail.com
Privacy Notice URL: https://european-coaching.university/privacy_policy
Policies URL: https://european-coaching.university/philosophy_politics
Effective date of this Offer: 30.01.2026
Last updated: 30.01.2026
IMPORTANT: The English version of this Offer prevails. Any translations are provided for convenience only.
1. DEFINITIONS
1.1. “Company”, “Contractor”, “we”, “us” means ECU Limited.
1.2. “Customer”, “Client”, “you” means any legally capable individual who purchases and/or participates in the Services.
1.3. “Services” means informational and professional development services delivered remotely in the form of online group Sessions, including:
(a) Group Mentor Coaching Sessions (Annex A); and/or
(b) Group Supervision Sessions (Annex B).
1.4. “Session” means a single scheduled online group meeting delivered via Company-designated tools or channels as part of the Services.
1.5. “Session Type” means either:
(a) “Group Mentor Coaching Session” (Annex A); or
(b) “Group Supervision Session” (Annex B).
1.6. “Booking System / Calendar System” means any booking, registration, calendar, ticketing or scheduling system designated by the Company for Session registration, confirmations and reminders (including, without limitation, calendar invitations and platform registrations).
1.7. “Platforms” means any online tools designated by the Company for delivery of the Services, including video conferencing, communication and collaboration tools, and any related analytics or attendance tools.
1.8. “Session Start Time” and “Session End Time” mean the start and end times shown in the Booking System / Calendar System invitation and/or the Platform meeting details for the relevant Session.
1.9. “Attended / Attendance” means meeting the attendance criteria set out in Annex A (for Group Mentor Coaching) or Annex B (for Group Supervision), as applicable.
1.10. “Attendance Confirmation” means a confirmation statement issued by the Company confirming attendance in a Session (date, duration, name/email) for the Customer’s own administrative use. The Company does not guarantee acceptance of any confirmation by any third party (including the International Coaching Federation).
1.11. “Fees” means the amounts payable for a Session and/or a package of Sessions, as displayed in the checkout interface and confirmed by receipt/invoice/confirmation.
1.12. “Checkout Confirmation” means the payment provider’s checkout page data and payment confirmation (receipt/invoice/confirmation). In case of discrepancy, the Checkout Confirmation prevails.
1.13. “Policies” means the Company’s policies and rules published on the Company’s website and/or communicated to Customers, including (without limitation) code of conduct, participation and attendance rules, non-discrimination policy, accessibility policy, recording rules, complaint (grievance) procedure, and any other rules applicable to the Services, as updated from time to time.
1.14. “Privacy Notice” means the Company’s privacy notice and cookies notice published at the Privacy Notice URL above (as updated from time to time). The Privacy Notice forms an integral part of this Offer.
1.15. “Recording” means any audio, video, screen, chat or other recording of a Session, including transcripts, summaries, notes, timecodes, logs, and related metadata.
1.16. “Client Data”, “Session Data”, “Derived Data”, “Profiling”, “Scoring”, and “Artificial Intelligence Systems” have the meanings described in the Privacy Notice. For convenience, “Derived Data” includes outputs such as transcripts, translations, summaries, tags, embeddings, classifications, scores, analytics outputs and benchmarking indicators.
1.17. “Business Day” means a day (other than Saturday, Sunday or a public holiday) on which banks are generally open for business in Hong Kong.
1.18. “International Coaching Federation” means the professional organization known as International Coaching Federation (ICF). ICF is independent from the Company. References to ICF standards, ethics or competencies are for professional context only and do not create any guarantee of any credential, certification or outcome.
ICF reference links (subject to change by ICF):
- ICF Code of Ethics: https://coachingfederation.org/credentialing/coaching-ethics/icf-code-of-ethics/
- ICF Core Competencies: https://coachingfederation.org/credentialing/coaching-competencies/icf-core-competencies/
1.19. “Competing Services” means any services, programs, products or offerings (whether paid or free; online or offline; individual or group) that are the same as, substantially similar to, or reasonably regarded as competing with the Services and/or the Company’s coaching-related informational and professional development offerings, including without limitation:
(a) coach training and education;
(b) mentor coaching and mentor coaching sessions (including any “mentor coaching” delivered for professional bodies or credentialing contexts);
(c) coaching supervision and reflective practice/supervision groups;
(d) coaching-related assessments, examinations, evaluations, benchmarking indicators, scoring schemas, competency-based evaluations, or similar evaluation services;
(e) simulations (including artificial-intelligence-assisted simulations), role plays, practice labs, or tools for coaching skill development;
(f) certification/credential preparation or similar professional body preparation (including ICF-related preparation);
(g) courses, programs, cohorts, workshops, masterminds, memberships, communities, or other group formats providing similar professional development; and
(h) any program, service or offering created using, derived from, based on, or substantially replicating the Company’s materials, methodologies, curricula, Session structure, program structure, evaluation approach, scoring schemas, Derived Data outputs, or other proprietary elements.
1.20. “Personal Data” means any information relating to an identified or identifiable natural person.
1.21. “Third-Party Personal Data” means any Personal Data relating to any person other than the Customer (including the Customer’s own clients, colleagues or employers).
1.22. “Sensitive Data” means Personal Data that is sensitive by nature and may require enhanced protection under applicable law (for example, data revealing health/medical information, biometric identifiers, sexual life, political opinions, religious or philosophical beliefs, trade union membership, alleged offences, or other “special category” data).
2. SUBJECT OF THE OFFER
2.1. The Company provides the Services under the selected Session Type and the Customer pays the Fees.
2.2. The Services are informational, educational and professional development in nature. The Services are not psychotherapy, psychological counseling, medical services, legal services, or financial services.
2.3. The Services are not a state-accredited academic degree in Hong Kong. The word “University” may be used as a brand/trade name.
2.4. The Company may engage third parties (facilitators, mentors, supervisors, moderators and other specialists) to deliver the Services and remains responsible for their work within the scope of the Services.
2.5. Age requirement. The Services are intended for adults aged eighteen (18) years and older. The Company may refuse or terminate access if it reasonably believes the Customer is under 18, to the maximum extent permitted by law.
3. ACCEPTANCE AND CONTRACT FORM
3.1. The Customer accepts this Offer by completing payment through the Company’s authorized payment channels and/or by any other explicit acceptance method indicated by the Company.
3.2. This Offer and acceptance constitute a legally binding agreement. The Parties acknowledge the legal validity of electronic contracting and communications.
3.3. No act of services rendered is required. Booking System logs, Platform attendance reports, Recording metadata and email correspondence may serve as evidence of performance and communications.
3.4. If the Parties additionally execute an individual agreement electronically (“Individual Agreement”), such Individual Agreement shall prevail in case of any discrepancies, and this Offer applies only to the extent it does not contradict the Individual Agreement.
3.5. Notices. Notices under this Offer may be sent by email and/or via the Booking System / Platforms. A notice is deemed delivered at the moment of sending, provided that the sender has confirmation of dispatch (where available).
4. SESSION FORMAT; ESSENTIAL ELEMENTS; CAPACITY
4.1. Sessions are delivered online in real time via Platforms designated by the Company. Session duration, facilitator credentials, topic and capacity are indicated in the Session description on the Company’s website and/or in the Booking System / checkout interface.
4.2. The Company may update Session materials, structure and internal procedures as reasonably necessary, provided that such changes do not materially reduce the essential elements of the purchased Session.
4.3. Capacity. The Company may limit the number of participants per Session. If capacity is reached, registration may be closed.
4.4. Session Type rules. The specific attendance, punctuality and participation requirements depend on Session Type and are set out in Annex A and Annex B. Annexes form an integral part of this Offer.
5. BOOKING, SCHEDULING, REMINDERS; TIME ZONES
5.1. Session times, time zones and access details are communicated in the Booking System / Calendar System invitation and/or by email.
5.2. The authoritative Session Start Time and Session End Time are the times shown in the Booking System / Calendar System invitation for the relevant Session, in the time zone specified in that invitation. If the invitation does not specify a time zone, Hong Kong Time (HKT, UTC+8) applies by default. For convenience, the Parties may communicate in Prague time by mutual written agreement; however, such communication does not amend the authoritative time shown in the Booking System / Calendar System.
5.3. Reminders. The Booking System / Calendar System may send one (1) automated reminder. The Company does not guarantee delivery (spam filters, technical failures, incorrect email). The Customer remains responsible for attendance.
5.4. Customer contact details. The Customer must provide accurate contact details and ensure the email address is accessible, as it may be used for receipts, access credentials, Recording access and notices.
6. FEES AND PAYMENT
6.1. The price for a Session (and any packages of Sessions) is indicated on the Company’s website and/or in the checkout interface.
6.2. Checkout Confirmation prevails. The definitive price, currency and payment details are those displayed in the checkout interface and confirmed by the Checkout Confirmation. In case of discrepancy, the Checkout Confirmation prevails.
6.3. Payment is deemed completed when the funds are credited to the Company’s account (or to the account of its authorized payment provider).
6.4. Packages (if offered). If the Customer purchases a package of multiple Sessions (“Package”), the Package details (number of Session credits, expiry, applicable Session Types, price) are determined by the Checkout Confirmation. Unless expressly stated otherwise, all rules in this Offer apply to each Session within the Package.
Unused Package credits. Unless expressly stated otherwise in the Checkout Confirmation, Session credits in a Package must be booked and used (attended) before the Package expiry date. Unused credits expire and are non-refundable, and the Company may treat them as forfeited/used, unless mandatory law requires otherwise.
6.5. Chargebacks and payment disputes. If the Customer initiates a chargeback or payment dispute, the Company may suspend access (including Recording access) pending resolution, to the maximum extent permitted by applicable law.
6.6. Customer’s bank instalments / credit / “pay later”. If the Customer independently uses a bank instalment, credit, or “pay later” product offered by the Customer’s bank/payment provider, such arrangement is made solely between the Customer and that bank/provider. The Company is not a party to such arrangement. For the purposes of this Offer, payment is deemed made when the funds are credited under clause 6.3.
7. CANCELLATION, RESCHEDULING, NO-SHOWS AND REFUNDS
7.1. Customer cancellation/rescheduling window. The Customer may cancel or request rescheduling by written notice (email from the payer’s email or via the Company-designated channel) received at least forty-eight (48) hours before the Session Start Time.
7.2. Customer cancellation: refund amount. If the Customer cancels within the window in clause 7.1, the Company refunds the Fees paid for that Session, less a fixed deduction of thirteen percent (13%) of the refund amount to cover transaction costs, taxes and administrative expenses incurred in receiving the payment and processing the refund, unless mandatory law requires otherwise.
7.3. Customer rescheduling. If the Customer requests rescheduling within the window in clause 7.1, the Company may (at its discretion) offer a transfer to another available Session of the same Session Type. Unless stated otherwise in the Session description, only one (1) transfer/reschedule per purchased Session credit is permitted. If no suitable alternative is available, the Customer may request a refund under clause 7.2.
7.4. Late requests; no-shows. If the Customer cancels or requests rescheduling less than forty-eight (48) hours before the Session Start Time, or fails to meet the applicable Attendance criteria (Annex A or Annex B), the Session is treated as missed and no refund is provided, unless mandatory law requires otherwise.
7.5. Company cancellation. If the Company cancels a Session, the Customer may choose:
(a) a one hundred percent (100%) refund of the Fees paid for that Session without any 13% deduction; or
(b) transfer to an alternative Session (up to three (3) alternative Session options where reasonably possible), subject to availability.
7.6. Refund procedure. Refund requests must be submitted from the payer’s email used in payment, with proof of identity and proof of payment, to ecu.education.manager@gmail.com. Processing time is at least fifteen (15) calendar days from receipt of a complete request. Refunds are made to the original payment instrument where technically possible.
7.7. After Session start. Once a Session has started, Fees are non-refundable, except where mandatory law requires otherwise.
8. RECORDING, RECORDING ACCESS, PRIVACY, AI PROCESSING, PROFILING AND SCORING
8.1. Recording is always on. The Customer acknowledges and agrees that Sessions are recorded (audio/video/screen/chat where applicable) for purposes including service delivery, quality assurance, supervision, safety, compliance, fraud prevention, record-keeping, dispute resolution, analytics, research and improvement of methodologies and tools, including processing by Artificial Intelligence Systems, to the maximum extent permitted by law, as described in the Privacy Notice.
8.2. Group transparency. The Customer acknowledges that Sessions are group formats: other participants may see and hear the Customer (including voice, image, name/display name and contributions in chat) during the Session. If the Customer does not agree, the Customer must not participate.
8.3. Privacy Notice incorporated. Detailed terms on Personal Data processing, Recording, retention, cross-border transfers, Customer rights, cookies, marketing, opt-out/consent mechanisms and safeguards are set out in the Privacy Notice, which forms an integral part of this Offer.
8.4. Derived Data; personalisation; assessments. The Company may create Derived Data (including transcripts, translations, summaries, notes, tags, embeddings, classifications, benchmarking indicators, and analytics outputs) and may use Profiling and Scoring for purposes such as personalisation, matching, risk management, quality assurance and improvement, and creation of individual learning or development tracks, as described in the Privacy Notice.
8.5. Human review. Where applicable law requires, materially adverse decisions that significantly affect the Customer (for example, refusal to proceed due to suspected fraud or compliance risk) will not be based solely on automated processing and may involve human review, as described in the Privacy Notice.
8.6. Recording access for group Sessions. For Group Mentor Coaching and Group Supervision Sessions, the Company may grant Recording access to Customers who (i) booked/registered for the relevant Session via the Booking System / Calendar System and (ii) Attended the relevant Session, for up to six (6) months after the Session date (“Recording Access Period”), unless:
(a) technical limitations prevent access;
(b) access must be restricted for legal, safety, compliance, security or dispute reasons; or
(c) the Customer breached this Offer or the Policies (including recording/sharing/confidentiality rules).
Recording access is provided for personal use only and does not constitute delivery of any “product” or any guarantee of hours or outcomes.
8.7. No Customer recording; no sharing. The Customer must not record, screenshot, stream, distribute or otherwise capture any non-public Session content or Recording. The Customer must not share Recording access links, files, or materials with any third party. Breach may result in immediate removal, termination, loss of Recording access and no refund, to the maximum extent permitted by law.
8.8. Marketing and synthetic media. Public use of the Customer’s name, image, voice, testimonials, excerpts of recordings or outputs for marketing and promotional purposes requires the Customer’s separate explicit consent, and the Company will not publicly impersonate the Customer or publish synthetic media portraying the Customer (such as voice cloning or deepfakes) without separate explicit consent specifically covering such use, as described in the Privacy Notice (unless required or permitted by law).
8.9. Third-party data; Sensitive Data. If the Customer shares any case information involving third parties (for example, the Customer’s own clients, colleagues or employers), the Customer acknowledges that (i) other participants will see/hear such information during the Session, and (ii) attendees who qualify may access the Recording under clause 8.6. The Customer is solely responsible for deciding what to disclose and confirms that they have lawful rights and any required consents to disclose such information to the Company, its staff/contractors, other participants, and eligible Recording recipients. The Customer must anonymize information where appropriate and should avoid disclosing Sensitive Data unless strictly necessary.
8.10. Customer warranty and indemnity (Third-Party Personal Data). The Customer represents and warrants that any information they disclose during the Session (including Third-Party Personal Data) is disclosed lawfully and with all required permissions/consents. To the maximum extent permitted by law, the Customer shall indemnify and hold harmless the Company from third-party claims, losses, penalties, and reasonable legal fees arising from the Customer’s unlawful disclosure or breach of clauses 8.9 and/or the Policies.
9. CONFIDENTIALITY AND GROUP RULES; SUSPENSION / TERMINATION
9.1. Mutual confidentiality. The Customer must keep confidential any non-public information about other participants, including identities, cases, discussions and materials. The Customer must not contact other participants for solicitation or marketing purposes.
9.2. Company confidentiality. The Company will take reasonable steps to protect confidentiality of information received during Sessions, subject to the Privacy Notice, legal obligations, and necessity for quality, safety, record-keeping and dispute resolution.
9.3. Safe environment; code of conduct. The Customer must comply with the Policies and maintain respectful conduct. The Company may mute, remove or block the Customer for material breach, to the maximum extent permitted by law.
9.4. Suspension; termination for breach. The Company may suspend access (including Platform access and Recording access), including pending investigation, or terminate this agreement for material breach, including breach of confidentiality, recording rules, IP rules, non-solicitation/non-circumvention rules, Policies, or suspected fraud/abuse. In case of termination or removal due to the Customer’s breach, no refund is provided, to the maximum extent permitted by law.
9.5. No guarantee of other participants’ compliance. The Company requires all participants to follow confidentiality and conduct rules; however, the Company does not control participants’ independent actions and cannot guarantee that other participants will comply. To the maximum extent permitted by law, the Company is not liable for breaches by other participants that occur outside the Company’s reasonable control, without prejudice to the Company’s obligation to enforce the Policies where reasonably possible.
10. INTELLECTUAL PROPERTY; LIMITED LICENSE; NO COMPETING USE
10.1. All intellectual property rights in the Company’s materials, Session structure, recordings and Derived Data belong to the Company (or its licensors). The Customer receives a limited, non-transferable, non-exclusive license for personal professional development only.
10.2. No sharing. The Customer shall not share access, links, materials, recordings or Derived Data with third parties.
10.3. No competing programs. The Customer shall not copy, publish, distribute or create competing/similar programs based on the Company’s materials or Session structure. In case of breach, the Customer shall pay liquidated damages (not a penalty) of twenty thousand (20,000) United States Dollars, and the Company may seek injunctive relief, to the maximum extent permitted by applicable law.
11. NON-SOLICITATION; NON-CIRCUMVENTION; CLIENT POACHING
11.1. Non-solicitation and non-circumvention of specialists. During the term and twelve (12) months after termination, the Customer shall not engage the Company’s mentors, supervisors, facilitators, assessors, moderators or contractors directly in circumvention of the Company in relation to Competing Services. Liquidated damages (not a penalty): two thousand (2,000) United States Dollars per instance. The Company may also seek injunctive relief.
11.2. No solicitation of Company customers or leads. During the term and twelve (12) months after termination, the Customer shall not solicit, induce, divert, attempt to divert, or offer/provide Competing Services to any Customer, prospective customer, lead, or community member of the Company, where (i) the Customer became aware of such person through the Company directly or indirectly (including via any Company course, program, event, community, platform, Session, recording access, or communication), or (ii) the Customer contacts such person using information obtained in connection with the Services, without the Company’s prior written consent.
Liquidated damages (not a penalty): five thousand (5,000) United States Dollars per instance. The Company may also seek injunctive relief.
12. COMPLAINTS (GRIEVANCE) PROCEDURE — CONDITION PRECEDENT
12.1. The Customer shall first attempt to resolve any issue directly with the facilitator/mentor/supervisor/manager involved.
12.2. If unresolved, the Customer must submit a written complaint within seven (7) calendar days of the issue arising by emailing ecu.education.manager@gmail.com (or using the official form if published). The Company reviews the complaint within fourteen (14) calendar days.
12.3. Appeals must be submitted within an additional fourteen (14) calendar days from the response.
12.4. Completion of this internal grievance and appeal procedure is a mandatory condition precedent to filing any lawsuit or initiating legal proceedings against the Company, unless mandatory law prohibits such limitation.
13. LIABILITY; DISCLAIMERS
13.1. No guarantee of results. The Company does not guarantee any professional results, certifications, credentials, or outcomes. International Coaching Federation (ICF) decides independently whether any hours, attendance confirmations or documentation are accepted.
13.2. To the maximum extent permitted by applicable law, the Company’s aggregate liability shall not exceed the Fees actually paid by the Customer for the relevant Session (or, if applicable, for the relevant portion of a Package). The Company shall not be liable for indirect, punitive or consequential damages. Nothing limits liability that cannot be excluded or limited under applicable law.
13.3. Technical issues. The Customer is responsible for ensuring stable internet connection, suitable devices, and necessary software access. Technical issues on the Customer’s side do not constitute grounds for refund or attendance confirmation, unless mandatory law requires otherwise.
14. GOVERNING LAW; DISPUTES; FORCE MAJEURE
14.1. Governing law: Hong Kong. The courts of Hong Kong shall have non-exclusive jurisdiction, unless mandatory law requires otherwise.
14.2. Pre-trial claim procedure: a written claim by email; response within ten (10) Business Days.
14.3. Force majeure procedure. The affected Party shall notify the other Party within five (5) Business Days after it becomes aware of the force majeure event and shall provide reasonable evidence within forty-five (45) calendar days. Deadlines are extended for the duration of force majeure.
14.4. Session cancellation due to force majeure / key Platforms. If delivery of a Session becomes impossible due to force majeure and/or discontinuation of key Platforms beyond the Company’s reasonable control, the Company may cancel the Session and provide a refund or transfer under clause 7.5, unless mandatory law requires otherwise.
15. UPDATES
15.1. The Company may update this Offer by publishing a new version on its website. A new version applies only to Customers who accept the Offer after the publication date.
15.2. Policies and/or the Privacy Notice may be updated by publication on the website and/or by email notice. Unless stated otherwise, updates become effective on the 5th (fifth) calendar day after publication/notice. Updates shall not materially reduce the Customer’s rights for already purchased Sessions, unless mandatory law requires otherwise.
16. CONTRACTOR DETAILS
ECU Limited (Registration No. 76667088)
Unit B, 11/F Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong
Email: ecu.education.manager@gmail.com
ANNEX A — GROUP MENTOR COACHING SESSION RULES (SESSION TYPE A)
A1. Punctuality and entry. Late participation is not permitted. The Company may deny entry to any Customer who attempts to join after the Session Start Time. If entry is exceptionally granted, the Session may still be treated as not Attended for Attendance Confirmation and Recording access purposes.
A2. Camera and active participation. Camera must be enabled throughout the Session, except for brief technical interruptions. The Customer must actively participate verbally and/or in discussion as reasonably requested by the facilitator.
A2.1. “Brief technical interruptions” means cumulative technical disruptions (camera/audio/connectivity) not exceeding five (5) minutes in total during the Session.
A3. Attendance criteria (Attended). A Customer is deemed to have Attended only if:
(a) the Customer joins on time (by the Session Start Time);
(b) the Customer is present from start to end (except brief technical interruptions under A2.1);
(c) camera is enabled throughout (except brief technical interruptions under A2.1); and
(d) the Customer participates in discussion as reasonably requested by the facilitator.
A4. Attendance Confirmation and Recording access. Attendance Confirmation and Recording access may be granted only if the Customer Attended as defined above.
A5. Purpose and ICF context. Group Mentor Coaching Sessions are professional development and are not psychotherapy or supervision. Any references to ICF are for context only. ICF decides independently whether any hours or documentation are accepted.
ANNEX B — GROUP SUPERVISION SESSION RULES (SESSION TYPE B)
B1. Camera. Camera is recommended but not mandatory, unless expressly stated for a particular Session.
B2. Entry and lateness. Late entry may be permitted at the Company’s discretion. Attendance is determined under clause B3.
B3. Attendance criteria (Attended). For Group Supervision Sessions, a Customer is deemed to have Attended if the Customer is present for at least fifty percent (50%) of the total Session duration and is not removed/suspended for breach of this Offer or the Policies. The Company may set stricter attendance criteria for a particular Session only if expressly stated in the Session description and/or the Booking System / Calendar System invitation.
B4. Attendance Confirmation. If the Company issues an Attendance Confirmation for a Group Supervision Session, it confirms participation only and does not imply any specific third-party recognition.
B5. Purpose. Group Supervision Sessions are reflective professional support and quality improvement, not psychotherapy or medical services, and not mentor coaching.
