PUBLIC OFFER FOR PAYMENT FOR THE "GROUP MENTORING" SESSION
This public offer (hereinafter referred to as the "Offer") is made by ECU Limited (hereinafter referred to as the "Contractor"), registered number 76667088, located at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. The Offer is addressed to individuals (hereinafter referred to as the "Customer") who wish to make payment for attending the "Group Mentoring" session.
Acceptance of this Offer by the Customer signifies agreement to the terms outlined herein, thereby forming a binding contract between the Contractor and the Customer.
1. GENERAL PROVISIONS
1.1. The Contractor provides the Customer with services for attending the "Group Mentoring" session (hereinafter referred to as the "Services"), conducted by coaches certified under ICF standards (ACC ICF, PCC ICF, MCC ICF), and the Customer agrees to pay for these Services.
1.2. The Customer confirms that they are familiar with the program, the standards of the International Coaching Federation (ICF) on the official website https://coachingfederation.org/ , and the conduct rules established by the Contractor, particularly the policies and philosophy of ECU Limited, and agrees to comply with them.
1.3. No additional signing of the Service Delivery Act is required. The Customer's electronic signature and acceptance are legally binding.
1.4. The Contractor may engage third parties to provide the Services, ensuring the confidentiality of the Customer's information. Information may be transferred to third parties only as necessary for the proper execution of economic and organizational tasks and is conducted in accordance with Hong Kong's legislation on privacy and personal data protection.
1.5. All copyrights to the materials presented belong to the Contractor. The Customer has no right to download, copy, or distribute the materials without the Contractor's written consent. Violation incurs a penalty of USD 1,000 and a requirement for the immediate removal of illegally distributed materials.
2. TERMS OF SERVICE DELIVERY
2.1. Services for the "Group Mentoring" session are provided in the form of a webinar, an online meeting in real-time. By mutual agreement, the service may also include providing recorded materials. The format, date, and time of the online meeting are pre-agreed with the Customer via email or other written means, or specified by the Contractor.
2.2. The Customer must use the paid "Group Mentoring" session within 2 (two) months from the payment date. After this period, if the Customer has not requested or utilized the Services, the service is considered fully provided, and no refund is available.
2.3. If the Customer could not attend the online meeting at the scheduled time, the session is considered conducted, and the Service is considered started and provided. Access to recorded materials may be provided, which does not affect the Service status.
2.4. The beginning of Service provision is considered the actual start of the first online meeting with the mentor. From the start of the online meeting, refunds are not made, except as explicitly provided in this Offer. If the online meeting was not scheduled or the Customer did not use it within the set period, after 2 (two) months, the Service is considered provided with no right to a refund.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer Rights:
3.1.1. Receive Services in accordance with the terms of this Offer.
3.1.2. Terminate the contract and request a refund before the actual start of Service provision. The beginning of Service provision in individual mentoring is considered the actual start of the first online meeting with the mentor, the time and date of which are pre-agreed by the parties via email or other written means. Before the actual start of the first online meeting, the Customer has the right to a refund with a 13% withholding for covering banking and tax expenses. From the beginning of the online meeting, no refund is made. After this, a refund is not possible. Any refund is made with a 13% withholding for covering banking and tax expenses.
3.1.3. In case of disagreement with the quality of provided Services, file a complaint according to the procedure outlined in section 5 of this Offer.
3.2. Customer Obligations:
3.2.1. Timely payment for Services in accordance with this Offer.
3.2.2. Use the Services within the established period (2 months from the payment date).
3.2.3. Comply with all policies, codes of conduct, standards, and norms established by the Contractor and the International Coaching Federation ICF.
3.3. Contractor Rights:
3.3.1. Receive payment for properly rendered Services.
3.3.2. Discontinue Services and terminate the contract in case of the Customer's violation of policies and conduct norms, without a refund if the Service has already started.
3.4. Contractor Obligations:
3.4.1. Render Services in accordance with the terms of this Offer.
3.4.2. Ensure confidentiality of personal data and engaged specialists’ identities.
4. COST OF SERVICES AND PAYMENT PROCEDURE
4.1. The cost of attending the "Group Mentoring" session is USD 40.
4.2. Payment is made through an online payment system. The payment system link is provided by the Contractor. Payment may be made in USD, EUR, HKD, or another available currency.
4.3. The moment of payment is the moment funds are credited to the Contractor's account. Access to the Services depends on timely payment.
5. LIABILITY OF THE PARTIES AND DISPUTE RESOLUTION
5.1. In case of violation of the terms of this Offer, the guilty party is liable under Hong Kong law and the terms of this Offer.
5.2. Dispute Resolution Procedure
5.2.1. All disputes, disagreements, or claims arising from or related to this Agreement shall be resolved through negotiations and using the internal complaint procedure outlined in section 6 of this Agreement.
5.2.2. The parties must first attempt to resolve the issue directly between themselves. If unsuccessful, they must: Complete the "Complaint and Improvement Suggestions Form for the ECU Learning Process" available at the link: https://forms.gle/XyAjhtNZgg3Yv8vMA , or
Submit a written complaint to the program manager at ecu.education.manager@gmail.com within 7 (seven) days of the issue's occurrence.
5.2.3. The program manager will review and resolve the complaint within 14 (fourteen) days of filing.
5.2.4. If unresolved, the party may file a written appeal, indicating the original complaint and reasons for dissatisfaction. Appeals are processed within 14 (fourteen) days, and decisions are final within the internal procedure.
5.2.5. If unresolved after all stages of the internal complaint and appeal procedure, the disputing party intending to go to court must notify the other party in writing no less than 10 (ten) calendar days before filing a court application. After such notification, either party may approach the court following the established jurisdiction and competency under Hong Kong's law.
6. POLICIES AND PHILOSOPHY
6.1. By signing this Offer, the Customer confirms familiarity with all ECU Limited Policies and philosophy published on the Contractor's official website and agrees to abide by them.
6.2. Policies include:
6.4. For violation of any Policy, the Contractor reserves the right to immediately terminate this contract. If services have not yet begun, a refund is made less 13%. If services have already started, no refund is provided.
7. FINAL PROVISIONS
7.1. This Offer is effective from its publication on the Contractor's official website and remains so until its withdrawal or amendment.
7.2. The Contractor reserves the right to make changes to the Offer by publishing an updated version on the website. Changes take effect upon publication.
7.3. The Customer confirms the accuracy of the provided data and undertakes to notify the Contractor of any changes.
7.4. Acceptance of the Offer by the Customer signifies agreement with all its terms, including the timeline for Service delivery, refund terms, and the consequences of policy violations.
This public offer (hereinafter referred to as the "Offer") is made by ECU Limited (hereinafter referred to as the "Contractor"), registered number 76667088, located at UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. The Offer is addressed to individuals (hereinafter referred to as the "Customer") who wish to make payment for attending the "Group Mentoring" session.
Acceptance of this Offer by the Customer signifies agreement to the terms outlined herein, thereby forming a binding contract between the Contractor and the Customer.
1. GENERAL PROVISIONS
1.1. The Contractor provides the Customer with services for attending the "Group Mentoring" session (hereinafter referred to as the "Services"), conducted by coaches certified under ICF standards (ACC ICF, PCC ICF, MCC ICF), and the Customer agrees to pay for these Services.
1.2. The Customer confirms that they are familiar with the program, the standards of the International Coaching Federation (ICF) on the official website https://coachingfederation.org/ , and the conduct rules established by the Contractor, particularly the policies and philosophy of ECU Limited, and agrees to comply with them.
1.3. No additional signing of the Service Delivery Act is required. The Customer's electronic signature and acceptance are legally binding.
1.4. The Contractor may engage third parties to provide the Services, ensuring the confidentiality of the Customer's information. Information may be transferred to third parties only as necessary for the proper execution of economic and organizational tasks and is conducted in accordance with Hong Kong's legislation on privacy and personal data protection.
1.5. All copyrights to the materials presented belong to the Contractor. The Customer has no right to download, copy, or distribute the materials without the Contractor's written consent. Violation incurs a penalty of USD 1,000 and a requirement for the immediate removal of illegally distributed materials.
2. TERMS OF SERVICE DELIVERY
2.1. Services for the "Group Mentoring" session are provided in the form of a webinar, an online meeting in real-time. By mutual agreement, the service may also include providing recorded materials. The format, date, and time of the online meeting are pre-agreed with the Customer via email or other written means, or specified by the Contractor.
2.2. The Customer must use the paid "Group Mentoring" session within 2 (two) months from the payment date. After this period, if the Customer has not requested or utilized the Services, the service is considered fully provided, and no refund is available.
2.3. If the Customer could not attend the online meeting at the scheduled time, the session is considered conducted, and the Service is considered started and provided. Access to recorded materials may be provided, which does not affect the Service status.
2.4. The beginning of Service provision is considered the actual start of the first online meeting with the mentor. From the start of the online meeting, refunds are not made, except as explicitly provided in this Offer. If the online meeting was not scheduled or the Customer did not use it within the set period, after 2 (two) months, the Service is considered provided with no right to a refund.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer Rights:
3.1.1. Receive Services in accordance with the terms of this Offer.
3.1.2. Terminate the contract and request a refund before the actual start of Service provision. The beginning of Service provision in individual mentoring is considered the actual start of the first online meeting with the mentor, the time and date of which are pre-agreed by the parties via email or other written means. Before the actual start of the first online meeting, the Customer has the right to a refund with a 13% withholding for covering banking and tax expenses. From the beginning of the online meeting, no refund is made. After this, a refund is not possible. Any refund is made with a 13% withholding for covering banking and tax expenses.
3.1.3. In case of disagreement with the quality of provided Services, file a complaint according to the procedure outlined in section 5 of this Offer.
3.2. Customer Obligations:
3.2.1. Timely payment for Services in accordance with this Offer.
3.2.2. Use the Services within the established period (2 months from the payment date).
3.2.3. Comply with all policies, codes of conduct, standards, and norms established by the Contractor and the International Coaching Federation ICF.
3.3. Contractor Rights:
3.3.1. Receive payment for properly rendered Services.
3.3.2. Discontinue Services and terminate the contract in case of the Customer's violation of policies and conduct norms, without a refund if the Service has already started.
3.4. Contractor Obligations:
3.4.1. Render Services in accordance with the terms of this Offer.
3.4.2. Ensure confidentiality of personal data and engaged specialists’ identities.
4. COST OF SERVICES AND PAYMENT PROCEDURE
4.1. The cost of attending the "Group Mentoring" session is USD 40.
4.2. Payment is made through an online payment system. The payment system link is provided by the Contractor. Payment may be made in USD, EUR, HKD, or another available currency.
4.3. The moment of payment is the moment funds are credited to the Contractor's account. Access to the Services depends on timely payment.
5. LIABILITY OF THE PARTIES AND DISPUTE RESOLUTION
5.1. In case of violation of the terms of this Offer, the guilty party is liable under Hong Kong law and the terms of this Offer.
5.2. Dispute Resolution Procedure
5.2.1. All disputes, disagreements, or claims arising from or related to this Agreement shall be resolved through negotiations and using the internal complaint procedure outlined in section 6 of this Agreement.
5.2.2. The parties must first attempt to resolve the issue directly between themselves. If unsuccessful, they must: Complete the "Complaint and Improvement Suggestions Form for the ECU Learning Process" available at the link: https://forms.gle/XyAjhtNZgg3Yv8vMA , or
Submit a written complaint to the program manager at ecu.education.manager@gmail.com within 7 (seven) days of the issue's occurrence.
5.2.3. The program manager will review and resolve the complaint within 14 (fourteen) days of filing.
5.2.4. If unresolved, the party may file a written appeal, indicating the original complaint and reasons for dissatisfaction. Appeals are processed within 14 (fourteen) days, and decisions are final within the internal procedure.
5.2.5. If unresolved after all stages of the internal complaint and appeal procedure, the disputing party intending to go to court must notify the other party in writing no less than 10 (ten) calendar days before filing a court application. After such notification, either party may approach the court following the established jurisdiction and competency under Hong Kong's law.
6. POLICIES AND PHILOSOPHY
6.1. By signing this Offer, the Customer confirms familiarity with all ECU Limited Policies and philosophy published on the Contractor's official website and agrees to abide by them.
6.2. Policies include:
- General policy regarding people with disabilities;
- Complaint submission policy;
- Attendance and participation policy;
- Non-discrimination policy;
- Partial program passing policy;
- Data processing and confidentiality policy.
6.4. For violation of any Policy, the Contractor reserves the right to immediately terminate this contract. If services have not yet begun, a refund is made less 13%. If services have already started, no refund is provided.
7. FINAL PROVISIONS
7.1. This Offer is effective from its publication on the Contractor's official website and remains so until its withdrawal or amendment.
7.2. The Contractor reserves the right to make changes to the Offer by publishing an updated version on the website. Changes take effect upon publication.
7.3. The Customer confirms the accuracy of the provided data and undertakes to notify the Contractor of any changes.
7.4. Acceptance of the Offer by the Customer signifies agreement with all its terms, including the timeline for Service delivery, refund terms, and the consequences of policy violations.
