PUBLIC OFFER FOR THE PAYMENT AND SUBMISSION OF AN EXAMINATION SESSION AND ITS ASSESSMENT AT THE PCC ICF LEVEL
This public offer (hereinafter referred to as the "Offer") is made by ECU Limited (hereinafter referred to as the "Contractor"), registration number 76667088, located at: UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. The Offer is addressed to individuals (hereinafter referred to as the "Customer") who wish to pay for and submit an examination session in accordance with the standards of the International Coaching Federation (ICF).
The Customer’s acceptance of this Offer signifies agreement with its terms, which form a binding contract between the Contractor and the Customer.
GENERAL PROVISIONS
1.1 The Contractor provides the Customer with services for organizing and evaluating an examination coaching session (hereinafter referred to as the "Examination Session"), corresponding to the standards of the International Coaching Federation (ICF) described on the Federation’s official pages https://coachingfederation.org/ at a level not lower than PCC (Professional Certified Coach).
1.2 The Examination Session consists of an audio recording of a coaching session lasting up to 30 minutes and its verbatim transcript, provided by the Customer.
1.3 The Examination Session is evaluated by the assessor(s) appointed by the Contractor, who have the appropriate qualifications and accreditation in accordance with the standards of the International Coaching Federation (ICF).
1.4 The Customer confirms their agreement that the identity of the assessor(s), their personal data, the methods and processes of evaluation they use, as well as the models and competency markers, are not subject to disclosure in accordance with ICF policies and the data protection laws of Hong Kong.
1.5 No additional signing of a Certificate of Provided Services is required. The Customer’s electronic signature and acceptance are legally binding.
CONDITIONS FOR THE PROVISION OF SERVICES
2.1 The Customer must provide an audio recording of the coaching session lasting up to 30 minutes and its full transcript. The format and method of transmitting the materials are determined by the Contractor.
2.2 The Examination Session must demonstrate coaching competencies according to ICF standards (https://coachfederation.org/core-competencies) and correspond to the PCC level.
2.3 The Examination Session is evaluated by the assessor(s) appointed by the Contractor. The Contractor guarantees that the assessors have the necessary qualifications and experience according to the standards of the International Coaching Federation.
2.4 The result of the Examination Session evaluation ("successful"/"unsuccessful") and feedback are provided to the Customer in the manner and within the timeframes established by the Contractor. Feedback may include an indication of strengths, areas for improvement, and recommendations for further development.
2.5 The Contractor is not responsible for the final ICF decision regarding the Customer’s accreditation, as it is beyond the Contractor’s control.
2.6 The Customer is required to provide the audio recording and transcript of the Examination Session within 2 (two) months from the date of payment for the service. After this period, if the materials are not provided, the service is considered to have been rendered in full, and no refund will be issued. In this case, the contract is deemed fulfilled upon the expiration of 2 months from the date of payment.
2.7 The Customer is notified and agrees that a "successful" Examination Session in itself does not guarantee obtaining the Level 2 certificate, as receiving the certificate requires meeting all the requirements for obtaining a certificate in accordance with the conditions of the training provider with whom the Customer underwent such training.
RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1 The Customer’s rights:
3.1.1 To receive services of proper quality in the scope, timeframes, and manner established by this Offer.
3.1.2 In case of disagreement with the results of the Examination Session evaluation, to file an appeal within 15 (fifteen) days from the date of receiving the results, by providing the Contractor with all the necessary materials (audio recording, transcript, description of competencies and markers).
3.1.3 The Customer has the right to terminate the contract and request a refund before the audio recording and transcript of the Examination Session are submitted to the Contractor. From the moment the Customer sends the materials for evaluation, the services are considered commenced, and no refund is provided, regardless of the evaluation result. Any refund is made minus 13% to cover banking fees and taxes and is only possible before the actual commencement of the service (transfer of materials to the assessor).
3.2 The Customer’s obligations:
3.2.1 To pay for the services in a timely manner, in the manner and under the conditions established by this Offer.
3.2.2 To provide the audio recording and transcript within the deadlines and in the format required by the Contractor.
3.2.3 To comply with all policies, codes of conduct, and norms established by the Contractor and ICF.
3.3 The Contractor’s rights:
3.3.1 To receive payment for properly rendered services.
3.3.2 To engage qualified assessors and specialists to evaluate the materials provided by the Customer, ensuring confidentiality and data protection.
3.4 The Contractor’s obligations:
3.4.1 To provide services in accordance with the terms of this Offer, ensuring that the Examination Session is evaluated by a qualified assessor(s).
3.4.2 To provide the Customer with the evaluation results and feedback after reviewing the Examination Session.
3.4.3 To ensure the confidentiality of the assessor(s)’ identity, the methods and models of evaluation, as well as the Customer’s data.
COST OF SERVICES AND PAYMENT PROCEDURE
4.1 The cost of evaluating one Examination Session is 90 (ninety) US dollars.
4.2 Payment is made through an online payment system. A link to the payment system will be provided by the Contractor. Payment may be made in USD, EUR, HKD, or another available currency.
4.3 The moment of payment is considered to be the moment the funds are credited to the Contractor’s account. Timely payment affects access to the evaluation service.
EVALUATION RESULTS AND APPEALS
5.1 A "successful" Examination Session corresponds to ICF standards at the PCC level.
5.2 In case of disagreement with the evaluation, the Customer has the right to file an appeal within 15 days from the date of receiving the result. The appeal is submitted in writing by email to ecu.education.manager@gmail.com and must include:
A detailed description of the competencies and markers the Customer challenges;
Copies of the materials submitted for evaluation (audio recording, transcript);
The assessor’s response to the initial evaluation results.
5.3 After receiving the appeal, the Contractor forwards the materials to the assessor for additional review. The review may take up to 15 days. The decision made after the re-evaluation is final and not subject to further review.
5.4 The Contractor does not disclose the methods and details of the evaluation, the identity of the assessors, and is not responsible for the Customer’s final accreditation with ICF.
LIABILITY OF THE PARTIES AND DISPUTE RESOLUTION
6.1 In the event of a violation of the terms of this Offer, the liable party shall be responsible in accordance with the legislation of Hong Kong and the terms of this Offer.
6.2 Dispute Resolution Procedure
6.2.1 All disputes, disagreements, or claims arising from or in connection with this Agreement are subject to mandatory resolution through negotiations and the internal complaint submission procedure set forth in Section 6 of this Agreement.
6.2.2 The Parties must first attempt to resolve the issue directly between themselves. If this is not possible, it is necessary to:
Fill out the "Form for Complaints and Suggestions to Improve the ECU Educational Process" at the following link: https://forms.gle/XyAjhtNZgg3Yv8vMA, or
Submit a written complaint to the program manager at ecu.education.manager@gmail.com within 7 (seven) days from the date the problem arose.
6.2.3 The program manager will consider and resolve the complaint within 14 (fourteen) days from the date of submission of the complaint.
6.2.4 If the problem is not resolved, the Party may submit a written appeal, stating the original complaint and the reasons for dissatisfaction. Appeals are reviewed within 14 (fourteen) days, and the decisions are final within the internal procedure.
6.2.5 If, after going through all stages of the internal complaint and appeal procedures, the dispute is not resolved, the Party intending to go to court must notify the other Party in writing at least 10 (ten) calendar days before filing the appropriate claim in court. After such notification, either Party has the right to apply to the court in accordance with the established jurisdiction and venue in accordance with the legislation of Hong Kong.
POLICIES AND PHILOSOPHY
7.1 By signing this Offer, the Customer confirms that they have read all the Policies and Philosophy of ECU Limited, published on the Contractor’s official website, and agree to abide by them.
7.2 The Policies include:
General Policy Regarding People with Disabilities;
Complaint Submission Policy;
Attendance and Participation Policy;
Non-Discrimination Policy;
Partial Course Completion Policy;
Data Processing and Confidentiality Policy.
7.3 The Customer undertakes to comply with these policies and the codes of conduct, including respect for assessors, instructors, other students, and coaches, and to refrain from discrimination, insults, or actions that hinder the educational process.
7.4 In the event of a violation of any of the Policies, the Contractor has the right to immediately terminate this Agreement. If the Examination Session materials have not been provided by the Customer, the refund is made minus 13%. If the materials have already been submitted by the Customer and the assessor’s evaluation process has begun, no refund will be issued.
FINAL PROVISIONS
8.1 This Offer enters into force from the moment it is published on the Contractor’s official website and remains valid until it is withdrawn or amended.
8.2 The Contractor has the right to make changes to the terms of the Offer by publishing the updated version on the website. Changes come into effect from the moment of publication, unless otherwise specified.
8.3 The Customer confirms the accuracy of the data provided and undertakes to notify the Contractor of any changes.
8.4 The acceptance of the Offer by the Customer is considered confirmation of agreement with all the terms of this Offer, including the requirements for the Examination Session, the rules of appeal, confidentiality, and policies.
This public offer (hereinafter referred to as the "Offer") is made by ECU Limited (hereinafter referred to as the "Contractor"), registration number 76667088, located at: UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. The Offer is addressed to individuals (hereinafter referred to as the "Customer") who wish to pay for and submit an examination session in accordance with the standards of the International Coaching Federation (ICF).
The Customer’s acceptance of this Offer signifies agreement with its terms, which form a binding contract between the Contractor and the Customer.
GENERAL PROVISIONS
1.1 The Contractor provides the Customer with services for organizing and evaluating an examination coaching session (hereinafter referred to as the "Examination Session"), corresponding to the standards of the International Coaching Federation (ICF) described on the Federation’s official pages https://coachingfederation.org/ at a level not lower than PCC (Professional Certified Coach).
1.2 The Examination Session consists of an audio recording of a coaching session lasting up to 30 minutes and its verbatim transcript, provided by the Customer.
1.3 The Examination Session is evaluated by the assessor(s) appointed by the Contractor, who have the appropriate qualifications and accreditation in accordance with the standards of the International Coaching Federation (ICF).
1.4 The Customer confirms their agreement that the identity of the assessor(s), their personal data, the methods and processes of evaluation they use, as well as the models and competency markers, are not subject to disclosure in accordance with ICF policies and the data protection laws of Hong Kong.
1.5 No additional signing of a Certificate of Provided Services is required. The Customer’s electronic signature and acceptance are legally binding.
CONDITIONS FOR THE PROVISION OF SERVICES
2.1 The Customer must provide an audio recording of the coaching session lasting up to 30 minutes and its full transcript. The format and method of transmitting the materials are determined by the Contractor.
2.2 The Examination Session must demonstrate coaching competencies according to ICF standards (https://coachfederation.org/core-competencies) and correspond to the PCC level.
2.3 The Examination Session is evaluated by the assessor(s) appointed by the Contractor. The Contractor guarantees that the assessors have the necessary qualifications and experience according to the standards of the International Coaching Federation.
2.4 The result of the Examination Session evaluation ("successful"/"unsuccessful") and feedback are provided to the Customer in the manner and within the timeframes established by the Contractor. Feedback may include an indication of strengths, areas for improvement, and recommendations for further development.
2.5 The Contractor is not responsible for the final ICF decision regarding the Customer’s accreditation, as it is beyond the Contractor’s control.
2.6 The Customer is required to provide the audio recording and transcript of the Examination Session within 2 (two) months from the date of payment for the service. After this period, if the materials are not provided, the service is considered to have been rendered in full, and no refund will be issued. In this case, the contract is deemed fulfilled upon the expiration of 2 months from the date of payment.
2.7 The Customer is notified and agrees that a "successful" Examination Session in itself does not guarantee obtaining the Level 2 certificate, as receiving the certificate requires meeting all the requirements for obtaining a certificate in accordance with the conditions of the training provider with whom the Customer underwent such training.
RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1 The Customer’s rights:
3.1.1 To receive services of proper quality in the scope, timeframes, and manner established by this Offer.
3.1.2 In case of disagreement with the results of the Examination Session evaluation, to file an appeal within 15 (fifteen) days from the date of receiving the results, by providing the Contractor with all the necessary materials (audio recording, transcript, description of competencies and markers).
3.1.3 The Customer has the right to terminate the contract and request a refund before the audio recording and transcript of the Examination Session are submitted to the Contractor. From the moment the Customer sends the materials for evaluation, the services are considered commenced, and no refund is provided, regardless of the evaluation result. Any refund is made minus 13% to cover banking fees and taxes and is only possible before the actual commencement of the service (transfer of materials to the assessor).
3.2 The Customer’s obligations:
3.2.1 To pay for the services in a timely manner, in the manner and under the conditions established by this Offer.
3.2.2 To provide the audio recording and transcript within the deadlines and in the format required by the Contractor.
3.2.3 To comply with all policies, codes of conduct, and norms established by the Contractor and ICF.
3.3 The Contractor’s rights:
3.3.1 To receive payment for properly rendered services.
3.3.2 To engage qualified assessors and specialists to evaluate the materials provided by the Customer, ensuring confidentiality and data protection.
3.4 The Contractor’s obligations:
3.4.1 To provide services in accordance with the terms of this Offer, ensuring that the Examination Session is evaluated by a qualified assessor(s).
3.4.2 To provide the Customer with the evaluation results and feedback after reviewing the Examination Session.
3.4.3 To ensure the confidentiality of the assessor(s)’ identity, the methods and models of evaluation, as well as the Customer’s data.
COST OF SERVICES AND PAYMENT PROCEDURE
4.1 The cost of evaluating one Examination Session is 90 (ninety) US dollars.
4.2 Payment is made through an online payment system. A link to the payment system will be provided by the Contractor. Payment may be made in USD, EUR, HKD, or another available currency.
4.3 The moment of payment is considered to be the moment the funds are credited to the Contractor’s account. Timely payment affects access to the evaluation service.
EVALUATION RESULTS AND APPEALS
5.1 A "successful" Examination Session corresponds to ICF standards at the PCC level.
5.2 In case of disagreement with the evaluation, the Customer has the right to file an appeal within 15 days from the date of receiving the result. The appeal is submitted in writing by email to ecu.education.manager@gmail.com and must include:
A detailed description of the competencies and markers the Customer challenges;
Copies of the materials submitted for evaluation (audio recording, transcript);
The assessor’s response to the initial evaluation results.
5.3 After receiving the appeal, the Contractor forwards the materials to the assessor for additional review. The review may take up to 15 days. The decision made after the re-evaluation is final and not subject to further review.
5.4 The Contractor does not disclose the methods and details of the evaluation, the identity of the assessors, and is not responsible for the Customer’s final accreditation with ICF.
LIABILITY OF THE PARTIES AND DISPUTE RESOLUTION
6.1 In the event of a violation of the terms of this Offer, the liable party shall be responsible in accordance with the legislation of Hong Kong and the terms of this Offer.
6.2 Dispute Resolution Procedure
6.2.1 All disputes, disagreements, or claims arising from or in connection with this Agreement are subject to mandatory resolution through negotiations and the internal complaint submission procedure set forth in Section 6 of this Agreement.
6.2.2 The Parties must first attempt to resolve the issue directly between themselves. If this is not possible, it is necessary to:
Fill out the "Form for Complaints and Suggestions to Improve the ECU Educational Process" at the following link: https://forms.gle/XyAjhtNZgg3Yv8vMA, or
Submit a written complaint to the program manager at ecu.education.manager@gmail.com within 7 (seven) days from the date the problem arose.
6.2.3 The program manager will consider and resolve the complaint within 14 (fourteen) days from the date of submission of the complaint.
6.2.4 If the problem is not resolved, the Party may submit a written appeal, stating the original complaint and the reasons for dissatisfaction. Appeals are reviewed within 14 (fourteen) days, and the decisions are final within the internal procedure.
6.2.5 If, after going through all stages of the internal complaint and appeal procedures, the dispute is not resolved, the Party intending to go to court must notify the other Party in writing at least 10 (ten) calendar days before filing the appropriate claim in court. After such notification, either Party has the right to apply to the court in accordance with the established jurisdiction and venue in accordance with the legislation of Hong Kong.
POLICIES AND PHILOSOPHY
7.1 By signing this Offer, the Customer confirms that they have read all the Policies and Philosophy of ECU Limited, published on the Contractor’s official website, and agree to abide by them.
7.2 The Policies include:
General Policy Regarding People with Disabilities;
Complaint Submission Policy;
Attendance and Participation Policy;
Non-Discrimination Policy;
Partial Course Completion Policy;
Data Processing and Confidentiality Policy.
7.3 The Customer undertakes to comply with these policies and the codes of conduct, including respect for assessors, instructors, other students, and coaches, and to refrain from discrimination, insults, or actions that hinder the educational process.
7.4 In the event of a violation of any of the Policies, the Contractor has the right to immediately terminate this Agreement. If the Examination Session materials have not been provided by the Customer, the refund is made minus 13%. If the materials have already been submitted by the Customer and the assessor’s evaluation process has begun, no refund will be issued.
FINAL PROVISIONS
8.1 This Offer enters into force from the moment it is published on the Contractor’s official website and remains valid until it is withdrawn or amended.
8.2 The Contractor has the right to make changes to the terms of the Offer by publishing the updated version on the website. Changes come into effect from the moment of publication, unless otherwise specified.
8.3 The Customer confirms the accuracy of the data provided and undertakes to notify the Contractor of any changes.
8.4 The acceptance of the Offer by the Customer is considered confirmation of agreement with all the terms of this Offer, including the requirements for the Examination Session, the rules of appeal, confidentiality, and policies.
