PUBLIC OFFER FOR PAYMENT FOR A TRIAL LESSON
This public offer (hereinafter referred to as the “Offer”) was developed by ECU Limited (hereinafter referred to as the “Contractor”), registration number 76667088, located at: UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. The Offer is addressed to individuals (hereinafter referred to as the “Customer”) who wish to pay and take a trial lesson in accordance with the terms of this Offer.
Acceptance of this Offer by the Customer means full and unconditional agreement with its terms, which form a binding agreement between the Contractor and the Customer.
1. GENERAL PROVISIONS
1.1. The Contractor provides the Customer with a service in the form of a trial lesson conducted by trainers certified according to the standards of the International Coaching Federation (ICF) at the ACC ICF, PCC ICF or MCC ICF levels. The Customer undertakes to pay for these services on the terms provided for in this Offer.
1.2. The Customer, by accepting the terms of the Offer, confirms that he is familiar with the trial lesson program, ICF standards, as well as the rules of conduct established by the Contractor, and undertakes to comply with them.
1.3. Additional signing of the Service Provision Certificate is not required. From the moment the Offer is accepted electronically, it has legal force. The Customer's electronic signature and acceptance are equivalent to a handwritten signature.
1.4. The Contractor has the right to engage third parties to provide services, while the Contractor guarantees the safety of the Customer’s confidential information. The transfer of information to third parties is permitted to the extent necessary for the proper execution of business and organizational tasks, and is carried out in accordance with the laws of Hong Kong on the protection of personal data and confidentiality.
1.5. All copyrights to materials provided during the provision of services for a trial lesson belong to the Contractor. The Customer has no right to copy, distribute or otherwise use the materials without the prior written permission of the Contractor. In case of violation of this clause, the Contractor has the right to demand payment of a fine in the amount of 1000 (one thousand) US dollars and the immediate removal of all illegally distributed materials.
2. TERMS OF SERVICE
2.1. Services for conducting a trial lesson can be provided in the format of an online meeting, webinar, consultation, or through the provision of recorded materials. The format, date and time of the lesson are determined by the Contractor or pre-agreed with the Customer by email or other written means.
2.2. The Customer is obliged to take advantage of the paid trial lesson within 2 (two) calendar months from the date of receipt of payment to the Contractor’s account. After the specified period, if the Customer has not contacted the Contractor to receive services or has not used them, the services are considered provided in full, and no refund is provided.
2.3. If the Customer was unable to attend the online lesson at the appointed time, the service is considered started and provided from the moment access to the materials is provided or the online meeting begins (whichever comes first). If possible, the Contractor may provide the Customer with access to the recording of the lesson, however, the Customer’s absence at the appointed time is not grounds for a refund.
2.4. The beginning of the provision of services is considered to be the moment of providing access to any educational materials (including recordings) or the actual beginning of the first online meeting with the trainer, whichever comes first. Before the provision of services, the Customer has the right to demand a refund with a deduction of 13% (thirteen percent) to cover bank expenses and taxes. From the moment the services begin, no refunds are made, except in cases expressly provided for in this Offer.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer rights:
3.1.1. Receive services of appropriate quality in accordance with this Offer.
3.1.2. Refuse services and request a refund before the actual start of services, in which case the refund is subject to a 13% deduction. Once services have begun, no refunds will be issued.
3.1.3. In case of disagreement with the quality of services provided, use the complaint and appeal procedure described in section 6.6 of this Offer.
3.2. Responsibilities of the Customer:
3.2.1. Make timely payment for services in accordance with the terms of this Offer.
3.2.2. Take advantage of the paid trial lesson within the period specified in clause 2.2 of this Offer.
3.2.3. Comply with all policies, codes of conduct, standards and norms established by the Contractor and the International Coaching Federation ICF.
3.3. Performer's rights:
3.3.1. Receive payment for services actually and properly rendered.
3.3.2. If the Customer violates the policies, standards of conduct or the terms of this Offer, stop providing services without refund, if the services are already considered to have begun.
3.4. Responsibilities of the Contractor:
3.4.1. Provide services in accordance with this Offer, subject to the Customer fulfilling its obligations.
3.4.2. Ensure the confidentiality of data of the Customer and involved specialists, comply with Hong Kong data protection laws.
4. COST OF SERVICES AND PAYMENT PROCEDURE
4.1. The cost of a trial lesson is five (5) US dollars.
4.2. Payment is made through the online payment system. The payment link is provided by the Contractor. Payment can be made in US dollars, euros, Hong Kong dollars or other available currency, if specified by the Contractor.
4.3. The moment of payment is considered to be the moment funds are credited to the Contractor's current account. Access to services is dependent on timely and complete receipt of payment.
5. RESPONSIBILITY OF THE PARTIES
5.1. In case of violation of this Offer, the guilty party shall be liable in accordance with the laws of Hong Kong.
5.2. The Contractor is not responsible for the final decision of the ICF on accreditation, certification or assessment of the Customer, as this is beyond the control of the Contractor.
5.3. The Contractor is not responsible for the Customer’s inability to attend an online lesson or use the materials if access to them was provided in a timely and proper manner.
6. POLICIES, PHILOSOPHY AND DISPUTE RESOLUTION
6.1 By signing this Offer, the customer confirms that he has read all the Policies and philosophy of ECU Limited published on the official website of the Contractor and agrees to comply with them.
6.2 Policies include:
Customer agrees to comply with the internal complaints and appeals procedures set forth below.
6.6. Procedure for filing complaints and appeals:
If the lesson takes place in real time, the absence of the Customer does not relieve the Contractor from the obligation to provide access to the materials. The service is considered provided.
6.8. Participation in the course:
Attendance at a trial class does not guarantee any additional rights to further training or certification.
6.9. Code of Conduct:
The customer undertakes to comply with professional ethics, show respect for trainers, mentors, and other participants, and not allow discrimination, insults, or actions that interfere with the educational process. Violation of the code of conduct may result in immediate termination of services without refund if services have already begun.
6.10. Partial program policy:
The trial class itself does not guarantee enrollment of hours or credits. All questions about partial completion of the program are resolved separately.
6.11. Fee and Fee Policy:
All registrations and payments must be completed prior to the commencement of services.
6.12. Credit reset policy:
For a trial lesson, credit transfer is not provided, unless otherwise otherwise agreed upon by the parties.
6.13. Disease Policy:
If the Customer is ill, the service is considered started and provided if access to the materials is provided or the online meeting has begun. No refunds will be issued.
6.14. Owners of the program:
All rights to the program belong to Aryna Tserkovna, founder of ECU Limited.
6.15. Statement of Honesty, Ethics and Transparency:
The Contractor follows the ICF Code of Ethics, avoids unfair practices and ensures a fair price for services.
6.16. University Philosophy:
The executive strives to help students develop coaching skills and apply them in practice.
6.17. Violation of policies:
If any of the policies or standards of conduct are violated, the Contractor has the right to terminate the provision of services without a refund if the services have already been started. If services have not been started, returns are subject to a 13% deduction.
7. FINAL PROVISIONS
7.1. This Offer comes into force from the moment of its publication on the official website of the Contractor and is valid until it is withdrawn or changed by the Contractor.
7.2. The Contractor has the right to unilaterally make changes to this Offer by publishing the updated version on the website. Changes take effect from the moment of publication.
7.3. The Customer confirms the accuracy of his personal data and undertakes to promptly notify the Contractor of their changes.
7.4. Acceptance of this Offer means that the Customer fully agrees with its terms, including provisions on terms, return conditions, dispute resolution procedure, consequences of violation of policies and applicable laws of Hong Kong.
This public offer (hereinafter referred to as the “Offer”) was developed by ECU Limited (hereinafter referred to as the “Contractor”), registration number 76667088, located at: UNIT B, 11/F YAM TZE COMM BLDG, 23 THOMSON RD, WAN CHAI, Hong Kong. The Offer is addressed to individuals (hereinafter referred to as the “Customer”) who wish to pay and take a trial lesson in accordance with the terms of this Offer.
Acceptance of this Offer by the Customer means full and unconditional agreement with its terms, which form a binding agreement between the Contractor and the Customer.
1. GENERAL PROVISIONS
1.1. The Contractor provides the Customer with a service in the form of a trial lesson conducted by trainers certified according to the standards of the International Coaching Federation (ICF) at the ACC ICF, PCC ICF or MCC ICF levels. The Customer undertakes to pay for these services on the terms provided for in this Offer.
1.2. The Customer, by accepting the terms of the Offer, confirms that he is familiar with the trial lesson program, ICF standards, as well as the rules of conduct established by the Contractor, and undertakes to comply with them.
1.3. Additional signing of the Service Provision Certificate is not required. From the moment the Offer is accepted electronically, it has legal force. The Customer's electronic signature and acceptance are equivalent to a handwritten signature.
1.4. The Contractor has the right to engage third parties to provide services, while the Contractor guarantees the safety of the Customer’s confidential information. The transfer of information to third parties is permitted to the extent necessary for the proper execution of business and organizational tasks, and is carried out in accordance with the laws of Hong Kong on the protection of personal data and confidentiality.
1.5. All copyrights to materials provided during the provision of services for a trial lesson belong to the Contractor. The Customer has no right to copy, distribute or otherwise use the materials without the prior written permission of the Contractor. In case of violation of this clause, the Contractor has the right to demand payment of a fine in the amount of 1000 (one thousand) US dollars and the immediate removal of all illegally distributed materials.
2. TERMS OF SERVICE
2.1. Services for conducting a trial lesson can be provided in the format of an online meeting, webinar, consultation, or through the provision of recorded materials. The format, date and time of the lesson are determined by the Contractor or pre-agreed with the Customer by email or other written means.
2.2. The Customer is obliged to take advantage of the paid trial lesson within 2 (two) calendar months from the date of receipt of payment to the Contractor’s account. After the specified period, if the Customer has not contacted the Contractor to receive services or has not used them, the services are considered provided in full, and no refund is provided.
2.3. If the Customer was unable to attend the online lesson at the appointed time, the service is considered started and provided from the moment access to the materials is provided or the online meeting begins (whichever comes first). If possible, the Contractor may provide the Customer with access to the recording of the lesson, however, the Customer’s absence at the appointed time is not grounds for a refund.
2.4. The beginning of the provision of services is considered to be the moment of providing access to any educational materials (including recordings) or the actual beginning of the first online meeting with the trainer, whichever comes first. Before the provision of services, the Customer has the right to demand a refund with a deduction of 13% (thirteen percent) to cover bank expenses and taxes. From the moment the services begin, no refunds are made, except in cases expressly provided for in this Offer.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1. Customer rights:
3.1.1. Receive services of appropriate quality in accordance with this Offer.
3.1.2. Refuse services and request a refund before the actual start of services, in which case the refund is subject to a 13% deduction. Once services have begun, no refunds will be issued.
3.1.3. In case of disagreement with the quality of services provided, use the complaint and appeal procedure described in section 6.6 of this Offer.
3.2. Responsibilities of the Customer:
3.2.1. Make timely payment for services in accordance with the terms of this Offer.
3.2.2. Take advantage of the paid trial lesson within the period specified in clause 2.2 of this Offer.
3.2.3. Comply with all policies, codes of conduct, standards and norms established by the Contractor and the International Coaching Federation ICF.
3.3. Performer's rights:
3.3.1. Receive payment for services actually and properly rendered.
3.3.2. If the Customer violates the policies, standards of conduct or the terms of this Offer, stop providing services without refund, if the services are already considered to have begun.
3.4. Responsibilities of the Contractor:
3.4.1. Provide services in accordance with this Offer, subject to the Customer fulfilling its obligations.
3.4.2. Ensure the confidentiality of data of the Customer and involved specialists, comply with Hong Kong data protection laws.
4. COST OF SERVICES AND PAYMENT PROCEDURE
4.1. The cost of a trial lesson is five (5) US dollars.
4.2. Payment is made through the online payment system. The payment link is provided by the Contractor. Payment can be made in US dollars, euros, Hong Kong dollars or other available currency, if specified by the Contractor.
4.3. The moment of payment is considered to be the moment funds are credited to the Contractor's current account. Access to services is dependent on timely and complete receipt of payment.
5. RESPONSIBILITY OF THE PARTIES
5.1. In case of violation of this Offer, the guilty party shall be liable in accordance with the laws of Hong Kong.
5.2. The Contractor is not responsible for the final decision of the ICF on accreditation, certification or assessment of the Customer, as this is beyond the control of the Contractor.
5.3. The Contractor is not responsible for the Customer’s inability to attend an online lesson or use the materials if access to them was provided in a timely and proper manner.
6. POLICIES, PHILOSOPHY AND DISPUTE RESOLUTION
6.1 By signing this Offer, the customer confirms that he has read all the Policies and philosophy of ECU Limited published on the official website of the Contractor and agrees to comply with them.
6.2 Policies include:
- General policy regarding people with disabilities;
- Complaints Policy;
- Attendance and Participation Policy;
- Non-discrimination policy;
- Partial program completion policy;
- Data processing and privacy policy.
- 6.3 The Customer agrees to comply with these policies and codes of conduct, including respect for assessors, instructors, other students and coaches, and non-discrimination, harassment or behavior that interferes with the educational process.
- 6.4 If any of the Policies are violated, the Contractor has the right to immediately terminate this agreement. If the provision of services has not yet begun, then in this case, the refund will be made minus 13%. If the provision of services has already begun, no refund will be provided.
Customer agrees to comply with the internal complaints and appeals procedures set forth below.
6.6. Procedure for filing complaints and appeals:
- The Customer must first attempt to resolve the problem directly with the party against whom the claim arises.
- If the problem cannot be resolved, the Customer fills out the form “Form for complaints and suggestions for improving the ECU educational process” or sends a written complaint to ecu.education.manager@gmail.com within 7 (seven) days from the moment the problem occurred.
- The Program Manager will review the complaint and make a decision within fourteen (14) days of receipt.
- If the Customer does not agree with the decision, he has the right to file an appeal in writing, indicating the original complaint and the reasons for dissatisfaction. Appeals are reviewed within fourteen (14) days and the decision resulting from the appeal is final in the internal process.
- If, after completing all stages of the internal complaints and appeals procedure, the dispute is not resolved, the party intending to go to court must notify the other party in writing at least 10 (ten) calendar days before filing the relevant claim in court. After such notice, either party has the right to apply to a court governed by the laws of Hong Kong.
If the lesson takes place in real time, the absence of the Customer does not relieve the Contractor from the obligation to provide access to the materials. The service is considered provided.
6.8. Participation in the course:
Attendance at a trial class does not guarantee any additional rights to further training or certification.
6.9. Code of Conduct:
The customer undertakes to comply with professional ethics, show respect for trainers, mentors, and other participants, and not allow discrimination, insults, or actions that interfere with the educational process. Violation of the code of conduct may result in immediate termination of services without refund if services have already begun.
6.10. Partial program policy:
The trial class itself does not guarantee enrollment of hours or credits. All questions about partial completion of the program are resolved separately.
6.11. Fee and Fee Policy:
All registrations and payments must be completed prior to the commencement of services.
6.12. Credit reset policy:
For a trial lesson, credit transfer is not provided, unless otherwise otherwise agreed upon by the parties.
6.13. Disease Policy:
If the Customer is ill, the service is considered started and provided if access to the materials is provided or the online meeting has begun. No refunds will be issued.
6.14. Owners of the program:
All rights to the program belong to Aryna Tserkovna, founder of ECU Limited.
6.15. Statement of Honesty, Ethics and Transparency:
The Contractor follows the ICF Code of Ethics, avoids unfair practices and ensures a fair price for services.
6.16. University Philosophy:
The executive strives to help students develop coaching skills and apply them in practice.
6.17. Violation of policies:
If any of the policies or standards of conduct are violated, the Contractor has the right to terminate the provision of services without a refund if the services have already been started. If services have not been started, returns are subject to a 13% deduction.
7. FINAL PROVISIONS
7.1. This Offer comes into force from the moment of its publication on the official website of the Contractor and is valid until it is withdrawn or changed by the Contractor.
7.2. The Contractor has the right to unilaterally make changes to this Offer by publishing the updated version on the website. Changes take effect from the moment of publication.
7.3. The Customer confirms the accuracy of his personal data and undertakes to promptly notify the Contractor of their changes.
7.4. Acceptance of this Offer means that the Customer fully agrees with its terms, including provisions on terms, return conditions, dispute resolution procedure, consequences of violation of policies and applicable laws of Hong Kong.
